<> Trend Micro, Inc. December 9, 2013 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) Worry-Free(TM) Business Security 8.0 Service Pack 1 Critical Patch – Build 2047 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This critical patch was developed as a workaround or solution to a customer-reported problem. As such, this critical patch has received limited testing and has not been certified as an official product update. Consequently, THIS CRITICAL PATCH IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS CRITICAL PATCH NOR DOES IT WARRANT THAT THIS CRITICAL PATCH IS ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. Contents =================================================================== 1. Overview of this Critical Patch Release 1.1 Files Included in this Release 2. Documentation Set 3. System Requirements 4. Installation/Uninstallation 4.1 Installation 4.2 Uninstallation 5. Post-installation Configuration 6. Known Issues 7. Release History 8. Contact Information 9. About Trend Micro 10. License Agreement =================================================================== 1. Overview of this Critical Patch Release ======================================================================== This critical patch resolves the following issue: Issue: The scan cache goes into an infinite loop which causes manual and scheduled scans to stop at 70% complete. This triggers the Worry-Free Business Security Agent to create large DMP files which can then cause a high CPU usage issue. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution: This critical patch prevents the scan cache from going into an infinite loop. 1.1 Files Included in this Release ===================================================================== A. Files for Current Issues -------------------------------------------------------------------- Filename Build No. ------------------------------------------------------------------ NTRtScan.exe 18.0.0.2031 B. Files for Previous Issues --------------------------------------------------------------------- Not applicable. 2. Documentation Set ======================================================================== In addition to this readme.txt, the documentation set for this product includes the following: o Readme.txt - basic installation, known issues, release history and contact information o Electronic versions of the printed manuals are available at: http://www.trendmicro.com/download 3. System Requirements ======================================================================== Install this critical patch only on computers protected by Worry-Free Business Security 8.0 Service Pack 1. 4. Installation/Uninstallation ======================================================================== 4.1 Installation ===================================================================== To install this critical patch: 1. Copy the critical patch executable file to a temporary folder on the Security Server computer, for example, "C:\temp". 2. Double-click the file. All critical patch modules are automatically copied to the correct destination. After the time stamps on the Security Server files changed, the Security Server will automatically notify Security Agents to download the updated files. This critical patch installation package automatically rolls back the Security Server if it encounters problems during installation. If you encounter problems after installation, manually roll back the Security Server and Security Agents to their original configuration. 4.2 Uninstallation ===================================================================== To manually roll back to the previous build: 1. Locate the backup folder that the critical patch package created in the "\PCCSRV\Backup\CriticalPatch_B2047" directory. 2. Copy any file that you want to roll back to the correct folder. 3. Run the "TmTouch.exe" tool to trigger the critical patch mechanism. To run "TmTouch.exe": a. Open a command prompt on the server. b. At the command prompt, browse to "PCCSRV\admin\utility\touch". c. Use the following syntax to run the touch tool: TmTouch.exe {filename} Note: {filename} is the file that you want to roll back. "TmTouch.exe" changes the file creation date to the current system time. 5. Post-installation Configuration ======================================================================== No post-installation steps are required. Note: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing this critical patch. 6. Known Issues ======================================================================== There are no known issues for this critical patch release. 7. Release History ======================================================================== See the following website for more information about updates to this product: http://docs.trendmicro.com/ 8. Contact Information ======================================================================== A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees. You can contact Trend Micro via fax, phone, and email, or visit us at: http://www.trendmicro.com Evaluation copies of Trend Micro products can be downloaded from our website. Global Mailing Address/Telephone numbers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to: http://www.trendmicro.com/en/about/overview.htm The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen. Note: This information is subject to change without notice. 9. About Trend Micro ======================================================================== Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro Smart Protection Network(TM) infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com. Copyright 2013, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo, Smart Protection Network, and Worry-Free are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 10. License Agreement ======================================================================== Information about your license agreement with Trend Micro can be viewed at: http://us.trendmicro.com/us/about/company/user_license_agreements/ Third-party licensing agreements can be viewed: - By selecting the "About" option in the application user interface - By referring to the "Legal" page of the Getting Started Guide or Administrator's Guide