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  Trend Micro, Inc.                                       Oct 24, 2013

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
           Case Diagnostic Tool for Microsoft (TM) Windows (TM)
                        version 2.6 - Build 1121
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  TERMS AND CONDITIONS: This tool was developed by Trend Micro, Inc.  
  This tool has received limited testing and is for your internal use 
  only. THIS TOOL IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. 
  TREND MICRO MAKES NO WARRANTY ABOUT THE OPERATION OR PERFORMANCE OF 
  THIS TOOL NOR DOES IT WARRANT THAT THIS TOOL IS ERROR FREE. TO THE 
  FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED 
  AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED 
  WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A 
  PARTICULAR PURPOSE. THIS TOOL IS SUBJECT TO CHANGE AND MODIFICATION, 
  INCLUDING, WITHOUT LIMITATION, CHANGES AND MODIFICATIONS WITH RESPECT 
  TO PERFORMANCE AND FUNCTIONALITY ANY TIME AT THE SOLE DISCRETION OF 
  TREND MICRO.


     Contents
     ===================================================================
     1.  About Case Diagnostic Tool v2.6
         1.1 Supported Trend Micro Products
         1.2 Files Included in This Release
     2.  What's New
     3.  Documentation Set
     4.  System Requirements
     5.  Installation
     6.  Usage
         6.1 Running the Main Program in UI Mode
         6.2 Running the Main Program in Silent Mode
         6.3 Running the Main Program in Background Mode (for OfficeScan 
             Toolbox integration only)
     7.  Known Issues
     8.  Release History
     9.  Contact Information
     10. About Trend Micro
     11. License Agreement
     ===================================================================


1. About Case Diagnostic Tool v2.6
========================================================================
 
   Trend Micro (TM) Case Diagnostic Tool collects Trend Micro software 
   settings and environment setup specifications from a user's 
   computer. Trend Micro uses this information to troubleshoot problems
   related to the software.


   1.1 Supported Trend Micro Products
   =====================================================================

       Trend Micro Case Diagnostic Tool uses product extension plug-ins
       in the "ExInterface" folder to support different products.

       - Trend Micro Core Protection Module 1.5, 1.6, 1.6 SP1, 10.6, 
         10.6 SP1 
       - Trend Micro Control Manager (TM)  5, 5.5, 6.0
       - Trend Micro IM Security for Microsoft Office Communications 
         Server 1.5, 1.51
       - Trend Micro InterScan (TM) Messaging Security Suite 7.1
       - Trend Micro Interscan (TM) VirusWall 6.02
       - Trend Micro InterScan (TM) Web Security Suite 3.1
       - Trend Micro OfficeScan(TM) 8, 10, 10.5, 10.6
       - Trend Micro Portal Protect (TM) Microsoft SharePoint 2.1
       - Trend Micro ScanMail (TM) for Microsoft Exchange 10, 10.2, 11
       - Trend Micro ScanMail Mobile Security (TM) for Microsoft Exchange 1.0
       - Trend Micro ServerProtect (TM) for Windows 5.58, 5.7, 5.8
       - Trend Micro Worry-Free (TM) Business Security 6.0, 7.0, 8.0
       - Trend Micro Worry-Free (TM) Business Security Services 5.0, 5.1,
         5.2, 5.3
       - Trend Micro InterScan (TM) Web Security Suite 3.1, 5.6

      
       For internal users:

       ExInterface_CSM_3_client.dll/ExInterface_CSM_3_client.ini :
           Trend Micro Client/Server Security Agent for Windows
           NT/2000/XP/Server 2003 [7.5 - 7.6]

       ExInterface_CSM_3_server.dll/ExInterface_CSM_3_server.ini :
           Trend Micro Client/Server Security Server [7.5 - 7.6]

       ExInterface_DCS_3.dll/ExInterface_DCS_3.ini :
           Trend Micro Damage Cleanup Services [3.0 - 3.99]

       ExInterface_IMS_1.dll/ExInterface_IMS_1.ini :
           Trend Micro IM Security for Microsoft Live Communications
           Server [1.0 - 1.49]

       ExInterface_IMS_15.dll/ExInterface_IMS_15.ini :
           Trend Micro IM Security for Microsoft Office Communications 
           Server [1.50 - 1.99]

       ExInterface_IMSS_5.dll/ExInterface_IMSS_5.ini :
           Trend Micro InterScan (TM) Messaging Security Suite 
           [5.00 - 5.70]

       ExInterface_IMSS_7.ini :
           Trend Micro InterScan (TM) Messaging Security Suite 7.0
           [7.0 - 7.9]

       ExInterface_IMSS_EUQ_57.dll/ExInterface_IMSS_EUQ_57.ini :
           Trend Micro InterScan Messaging Security Suite Spam Console
           [5.7]

       ExInterface_ISVW_SE_6.dll/ExInterface_ISVW_SE_6.ini :
           Trend Micro Interscan VirusWall [6.0 - 6.1]

       ExInterface_ISVW_7.dll/ExInterface_ISVW_7.ini :
           Trend Micro Interscan VirusWall [7.0 - 7.0]

       ExInterface_IWSS_2.dll/ExInterface_IWSS_2.ini :
           Trend Micro InterScan (TM) Web Security Suite [1.0 - 2.9]

       ExInterface_IWSS_3.dll/ExInterface_IWSS_3.ini :
           Trend Micro InterScan Web Security Suite 3.0 [3.0 - 3.9]

       ExInterface_OSCE_8client.dll/ExInterface_OSCE_8client.ini :
           Trend Micro OfficeScan Client [7.88 - 8.20]
           
       ExInterface_OSCE_10client.dll/ExInterface_OSCE_10client.ini :
           Trend Micro OfficeScan Client [9.95 - 10.0]

       ExInterface_OSCE_11client.dll/ExInterface_OSCE_11client.ini :
           Trend Micro OfficeScan Client [10.65 - 11.0]

       ExInterface_OSCE_10_5client.dll/ExInterface_OSCE_10_5client.ini :
           Trend Micro OfficeScan Client [10.45 - 10.5]

       ExInterface_OSCE_10_6client.dll/ExInterface_OSCE_10_6client.ini :
           Trend Micro OfficeScan Client [10.55 - 10.6]
		   
       ExInterface_OSCE_client9x.dll/ExInterface_OSCE_client9x.ini :
           Trend Micro OfficeScan Client for Windows Me/98/95
           [5.58 - 7.3]

       ExInterface_OSCE_client9x_CSM.ini :
           Trend Micro Client/Server Security Agent for Windows Me/98/95
           [7.1 - 7.2]

       ExInterface_OSCE_client.dll/ExInterface_OSCE_client.ini :
           Trend Micro OfficeScan Client for Windows NT/2000/XP/Server
           2003 [5.58 - 7.3]

       ExInterface_OSCE_client_CSM.ini :
           Trend Micro Client/Server Security Agent for Windows
           NT/2000/XP/Server 2003 [7.1 - 7.2]

       ExInterface_OSCE_server.dll/ExInterface_OSCE_server.ini :
           Trend Micro OfficeScan (TM) Server [5.58 - 8.2]

       ExInterface_OSCE_10server.dll/ExInterface_OSCE_10server.ini :
           Trend Micro OfficeScan (TM) Server [9.95 - 10.0]

       ExInterface_OSCE_11server.dll/ExInterface_OSCE_11server.ini :
           Trend Micro OfficeScan (TM) Server [10.65 - 11.0]

       ExInterface_OSCE_10_5server.dll/ExInterface_OSCE_10_5server.ini :
           Trend Micro OfficeScan (TM) Server [10.45 - 10.5]

       ExInterface_OSCE_10_6server.dll/ExInterface_OSCE_10_6server.ini :
           Trend Micro OfficeScan (TM) Server [10.55 - 10.6]
		   
       ExInterface_OSCE_server_CICS.ini :
           Cisco Incident Control Server [1.0]

       ExInterface_OSCE_server_CSM.ini :
           Trend Micro CSM Security Server [7.1 - 7.2]

       ExInterface_SMEX_7.dll/ExInterface_SMEX_7.ini :
           Trend Micro ScanMail (TM) for Microsoft Exchange [7.0 - 7.19]

       ExInterface_SMEX_72.dll/ExInterface_SMEX_72.ini :
           Trend Micro Messaging Security Agent [7.2 - 7.99]

       ExInterface_SMEX_8.dll/ExInterface_SMEX_8.ini :
           Trend Micro ScanMail for Microsoft Exchange [8.0 - 8.09]

       ExInterface_SMEX_81.dll/ExInterface_SMEX_81.ini :
           Trend Micro ScanMail for Microsoft Exchange [8.1 - 8.6]

       ExInterface_SMEX_10.dll/ExInterface_SMEX_10.ini :
           Trend Micro ScanMail for Microsoft Exchange [10.0 - 10.09]
	
       ExInterface_SMEX_101.dll/ExInterface_SMEX_101.ini :
           Trend Micro ScanMail for Microsoft Exchange [10.10 - 10.19]
       
       ExInterface_SMEX_102.dll/ExInterface_SMEX_102.ini :
           Trend Micro ScanMail (TM) for Microsoft Exchange [10.2 - 10.29] 
		   
       ExInterface_SMEX_11.dll/ExInterface_SMEX_11.ini :
           Trend Micro ScanMail (TM) for Microsoft Exchange [11.0 - 11.09]

       ExInterface_SMMS_1.dll/ExInterface_SMMS_1.ini :
           Trend Micro ScanMail Mobile Security for Microsoft Exchange [1.0 - 1.99]  

       ExInterface_SMLD_3.dll/ExInterface_SMLD_3.ini :
           Trend Micro ScanMail for Lotus Domino [3.0]

       ExInterface_SPNT_5.dll/ExInterface_SPNT_5.ini :
           Trend Micro ServerProtect (TM) for Windows [5.31 - 5.62]

       ExInterface_SPNT_57.dll/ExInterface_SPNT_57.ini :
           Trend Micro ServerProtect (TM) for Windows [5.7]

       ExInterface_SPNT_57_64bit.ini :
           Trend Micro ServerProtect (TM) for Windows [5.7]

       ExInterface_SPNT_58.dll/ExInterface_SPNT_58.ini :
           Trend Micro ServerProtect (TM) for Windows [5.8]

       ExInterface_SPNT_58_64bit.ini :
           Trend Micro ServerProtect (TM) for Windows [5.8]

       ExInterface_TDMS_1.dll/ExInterface_TDMS_1.ini :
           Trend Micro Total Discovery Mitigation Server [1.0 - 1.99]

       ExInterface_TMCM_3.dll/ExInterface_TMCM_3.ini :
           Trend Micro Control Manager (TM) [3.0 - 3.99]

       ExInterface_TMCM_5.dll/ExInterface_TMCM_5.ini :
           Trend Micro Control Manager (TM) [5.0 - 5.99]

       ExInterface_TMCM_6.dll/ExInterface_TMCM_6.ini :
           Trend Micro Control Manager (TM) [5.99 - 6.0]

       ExInterface_TMMA_1_Exchange.dll/ExInterface_TMMA_1_Exchange.ini :
           Message Archiver Exchange Connector [1.0 - 1.99]

       ExInterface_TMMA_1_Outlook.dll/ExInterface_TMMA_1_Outlook.ini :
           Message Archiver Outlook Plugin [1.0 - 1.99]

       ExInterface_TMMA_1_Server.dll/ExInterface_TMMA_1_Server.ini :
           Trend Micro Message Archiver [1.0 - 1.99]

       ExInterface_WFBS_5_client.dll/ExInterface_WFBS_5_client.ini :
           Trend Micro Client/Server Security Agent for Windows
           NT/2000/XP/Server 2003 [15.0 - 16.0]

       ExInterface_WFBS_5_server.dll/ExInterface_WFBS_5_server.ini :
           Trend Micro WFBS Security Server [15.0 - 16.0]

       ExInterface_WFBS_6_client.dll/ExInterface_WFBS_6_client.ini :
           Trend Micro Client/Server Security Agent for Windows
           NT/2000/XP/Server 2003 [16.0]

       ExInterface_WFBS_6_server.dll/ExInterface_WFBS_6_server.ini :
           Trend Micro WFBS Security Server [16.0]
		   
       ExInterface_WFBS_7_client.dll/ExInterface_WFBS_7_client.ini :
           Trend Micro Client/Server Security Agent for Windows 
           NT/2000/XP/Server 2003/ Vista/Server 2008/7 [17.0]

       ExInterface_WFBS_7_server.dll/ExInterface_WFBS_7_server.ini :
           Trend Micro WFBS Security Server [17.0]

       ExInterface_WFBS_8_client.dll/ExInterface_WFBS_8_client.ini :
           Trend Micro Client/Server Security Agent [18.0]

       ExInterface_WFBS_8_server.dll/ExInterface_WFBS_8_server.ini :
           Trend Micro WFBS Security Server [18.0]

       ExInterface_WFBS_SVC_5_agent.dll/ExInterface_WFBS_SVC_5_agent.ini:
           Trend Micro WFBS-SVC Agent for 
           Windows 2000/XP/Server 2003/Vista/Win 7/Win 8 [5.0, 5.1, 5.2, 5.3]
           
       ExInterface_TMMA_2_Exchange.dll/ExInterface_TMMA_2_Exchange.ini:
           Trend Micro Message Archiver Exchange Connector [2.0]
           
       ExInterface_TMMA_2_Outlook.dll/ExInterface_TMMA_2_Outlook.ini :
           Trend Micro Message Archiver Outlook Plugin [2.0]
          
       ExInterface_TMMA_2_Server.dll/ExInterface_TMMA_2_Server.ini :
           Trend Micro Message Archiver Server [2.0]
		
       ExInterface_CPM_1.dll/ExInterface_CPM_1.ini:
           Trend Micro Core Protection Module [1.0 - 11.0]

       ExInterface_CPMSrv_1.dll/ExInterface_CPMSrv_1.ini
           Trend Micro Core Protection Module Server [1.00 - 2.00]

       ExInterface_pp_21.dll/ExInterface_PP_21.ini :
           Trend Micro Portal Protect (TM) Microsoft SharePoint [2.1 - 2.1]
       
       ExInterface_IWSS_5.dll/ExInterface_IWSS_5.ini :
           Trend Micro InterScan Web Security Suite 5.6 [5.0 - 5.9]


   1.2 Files Included in This Release
   =====================================================================

       Running Case Diagnostic Tool requires the following files:

       FILE                             FUNCTION
       -----------------------------------------------------------------
       CaseDiagnosticTool.exe           Main program UI.

       CaseDiagnosticTool.dll           Main framework that provides
                                        functions for getting system and
                                        product information. 

       CaseDiagnosticTool.ini           Stores global and silent mode 
                                        configuration. 

       ExInterface_Common.dll           Provides common extension
                                        interface functions. 

       PSAPI.dll                        Retrieves system information.

       ExInterface\*.ini                Trend Micro products extension
                                        INI file

       ExInterface\*.dll                Trend Micro products extension
                                        DLL file

       Tools\*.*                        Tools used by Case Diagnostic
                                        Tool to execute product 
                                        related functions.

       Licenses\*.txt                   Copyright messages of 3rd-party
                                        modules used by Case Diagnostic
                                        Tool
       -----------------------------------------------------------------

       After executing, Case Diagnostic Tool creates the following
       files (not including the logs defined in the product extension
       definition INI file):

       FILE                             FUNCTION
       -----------------------------------------------------------------
       {output folder}\
       ReadmeFirst.txt                  Summary information

       {output folder}\System_Info\
       msinfo.nfo                       Microsoft System Information
                                        output

       SystemInfo_Summary.txt           System summary information

       SystemInfo_InstalledProgram.txt  List of system installed
                                        programs

       SystemInfo_RunningProcess.txt    List of system running processes

       SystemInfo_NetworkStatus.txt     Status of system network

       System.evt                       Event log for system error
                                        records

       IIS_Log.txt                      IIS log for system error records

       Regist_Info.txt                  List of Trend Product(s) Registry 
                                        information

       Security.evt                     Event log for Security audit
                                        records

       Application.evt                  Event log for Application error
                                        records

       CaseDiagnosticTool.ini           The copy of configuration when
                                        running Case Diagnostic Tool

       CaseDiagnosticTool.log           Case Diagnostic Tool debugging
                                        information
       
       (if there is any product selected)

       {output folder}\{product name}\
       ProductInfo.txt                  Product information

       {output folder}\{product name}\CollectedFile\
       RootRegKey.reg                   Product registry export

       ProductFilesList.txt             List of all files under the
                                        product home directory

       EventFilesList.txt               List of all logs Case Diagnostic
                                        Tool collected

       {output folder}\{product name}\CollectedFile\Event#\
       __FILELIST__.LOG                 The mapping from the original
                                        log file location to the new one
                                        in this folder
       (log files defined in .INI file are collected and saved here)
       -----------------------------------------------------------------
       

2. What's New
========================================================================

   This release of Trend Micro Case Diagnostic Tool (CDT) provides the 
   following new feature:

   - Build 1121: 
      Change event ID from 8 to 5 for database issues,changelist:1680901.
   - Build 1120: 
      Support WFBS SVC 5.5,changelist:1675502.
   - Build 1119: 
      Fix bug for supporting SMMS 1.0.
   - Build 1118: 
      CDT Windows 8.1 and Windows 2012 R2 support.

3. Documentation Set
========================================================================

   In addition to this Readme.txt, the documentation set for this 
   product includes the following:

   - Getting Started Guide -- Product overview, installation planning, 
     installation and configuration instructions, and basic information 
     intended to get you "up and running."
     

4. System Requirements
========================================================================

   - Windows 2000 Professional/Server Edition
   - Windows XP Professional Edition
   - Windows 2003 Server Edition
   - Windows Vista
   - Windows Server 2008
   - Windows 7
   - Windows Server 2008 R2
   - Windows 8
   - Windows Server 2012
   - Windows 8.1
   - Windows Server 2012 R2

   
5. Installation
========================================================================

   No installation steps required.


6. Usage
========================================================================

   6.1 Running the Main Program in UI Mode
   =====================================================================

   a. Execute the file CaseDiagnosticTool.exe. The Case Diagnostic
      Tool Wizard will then guide users through the data collection 
      process. 

   b. Retrieve the data generated by Case Diagnostic Tool. Case
      Diagnostic Tool saves all collected data in a password-protected
      ZIP file (password is "trend").


   6.2 Running the Main Program in Silent Mode
   =====================================================================

   a. Modify the CaseDiagnosticTool.ini file. Please refer to the 
      comments in CaseDiagnosticTool.ini to see how the values of each 
      variable can be set.

   b. Run CaseDiagnosticTool.exe on the machine that is experiencing
      problems.

   c. Try reproducing the problem by performing the actions that lead to 
      it. These actions, as well as the error messages, will be included 
      in the debugging information.

   d. Send the collected data to Trend Micro Technical Support either 
      through email or courier.


   6.3 Running the Main Program in Background Mode (for OfficeScan Toolbox
       integration only)
   ======================================================================

   a. Read OfficeScan Toolbox Online Help or Administrative Guide for how 
      to run Case Diagnostic Tool from Toolbox.  

   b. Case Diagnostic Tool supported command line interface:
 
     1) Usage:
 
        CaseDiagnosticTool.exe -exn ExInterfaceName -eid EventID 

         [-cdl CDTDebugLevel] 

         [-edl ExInterfaceDebugLevel] 

         [-ipc ProcessCheckingInterval] 

         [-dir OutputLocation] 

         [-silrun RequireUserInteractionOrNot] 

         [-sdt DebuggingModeTime]  

      2) parameters:
         -exn: The name of ExInterface. 
               Eg: For the OfficeScan 10.5 client, the name is "OSCE_10_5client".

         -eid: Event IDs in the specific ExInterface. 
               Eg: To select event 1, 2 and 3, the IDs are "1,2,3".

         -cdl: Case Diagnostic Tool debug level.

         -edl: ExInterface debug level (0 to 9).

         -ipc: The interval of process checking in seconds.
 
         -dir: Output location for Case Diagnostic Tool. By default, the 
               location is the folder containing the Case Diagnostic Tool.

         -silrun: Require user interaction to enable/disable debug mode. 
                  "1" means user interaction is required
                  "0" means user interaction is not required.

         -sdt: Specifies the product's debugging mode time in minutes.
               Eg: To specify a debug mode that executes for 10 minutes,
                   type "10". 
                   To specify an endless debug mode, type "0".

      3) Notes:

         3.1) Use a semicolon to specify multiple values for -exn and -eid
              Eg: To collect Events 1 and 2 for an OfficeScan 10.6 client 
                  and Events 3 and 4 for an OfficeScan 10.5 client:
                  -exn=OSCE_10_6client;OSCE_10_5client -eid=1,2;3,4

         3.2) The parameter value cannot contain the "hyphen" character 
              (-).

               
7. Known Issues
========================================================================

   7.1 The generated NFO from Windows XP and Windows 2003 is not  
       supported on the Windows 2000 "winmsd" console.

   7.2 On Windows 2000, for double-byte languages, the generated NFO
       lacks the following two categories: Resources and Components.

   7.3 Newer CPUs may not be recognized correctly.


8. Release History
========================================================================

                                      VERSION    Build    RELEASE DATE
   ---------------------------------------------------------------------
   Case Diagnostic Tool for Windows       2.6     1121      Oct 24, 2013
   Case Diagnostic Tool for Windows       2.6     1120      Oct 23, 2013
   Case Diagnostic Tool for Windows       2.6     1119      Oct 12, 2013
   Case Diagnostic Tool for Windows       2.6     1118      Oct 08, 2013

   
9. Contact Information
========================================================================

   A license to the Trend Micro software usually includes the right to 
   product updates, pattern file updates, and basic technical support 
   for one (1) year from the date of purchase only.  After the first
   year, Maintenance must be renewed on an annual basis at Trend Micro's 
   then-current Maintenance fees.

   You can contact Trend Micro via fax, phone, and email, or visit us 
   at:
 
   http://www.trendmicro.com
 
   Evaluation copies of Trend Micro products can be downloaded from our 
   web site. 

   Global Mailing Address/Telephone numbers
   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   For global contact information in the Asia/Pacific region, Australia
   and New Zealand, Europe, Latin America, and Canada, refer to:
   
   http://www.trendmicro.com/en/about/overview.htm

   The Trend Micro "About Us" screen displays. Click the appropriate 
   link in the "Contact Us" section of the screen.

   Note: This information is subject to change without notice.


10. About Trend Micro
========================================================================

   Trend Micro Incorporated, a global leader in Internet content 
   security and threat management, aims to create a world safe for the 
   exchange of digital information for businesses and consumers. 
   A pioneer in server-based antivirus with over 20 years experience, 
   we deliver top-ranked security that fits our customers' needs, stops 
   new threats faster, and protects data in physical, virtualized and 
   cloud environments. Powered by the Trend Micro 
   Smart Protection Network(TM) infrastructure, our industry-leading 
   cloud-computing security technology and products stop threats where 
   they emerge, on the Internet, and are supported by 1,000+ 
   threat intelligence experts around the globe. For additional 
   information, visit www.trendmicro.com.

   Copyright 2013, Trend Micro Incorporated. All rights reserved.
   Trend Micro, the t-ball logo are trademarks of Trend Micro 
   Incorporated and are registered in some jurisdictions. All other marks 
   are the trademarks or registered trademarks of their respective 
   companies.


11. License Agreement
========================================================================

   Information about your license agreement with Trend Micro can be 
   viewed at: 

   http://us.trendmicro.com/us/about/company/user_license_agreements/

   Third-party licensing agreements can be viewed by opening the folder
   "Licenses" and then viewing the *.txt files related to the modules
   used by CDT.