Trend Micro, Inc.

August 2015

 

Trend Micro™ OfficeScan™

Version 10.6 Service Pack 3 Critical Patch

 

NOTICE: This Critical Patch was developed as a workaround or solution to a customer-reported problem. As such, this Critical Patch has received limited testing and has not been certified as an official product update. Consequently, THIS Critical Patch IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS Critical Patch NOR DOES IT WARRANT THAT THIS Critical Patch IS ERROR FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

 

Contents

  1. Critical Patch Release Information
  2. Document Set
  3. System Requirements

  4. Installation/Uninstallation

  5. Post-installation Configuration
  6. Known Issues
  7. Release History
  8. Contact Information
  9. About Trend Micro
  10. License Agreement

 

1. Critical Patch Release Information

Enhancements

Platform Support

  • OfficeScan client supports Windows 10 (Home, Pro, and Enterprise editions).

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    Files Included in this Release

    For a list of files included in this release, go to:

    http://docs.trendmicro.com/all/ent/officescan/v10.6/en-us/osce_10.6_sp3_cp_files.pdf

     

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    2. Document Set

    The document set for the OfficeScan server includes:

    Download the latest versions of the PDF documents and readme at http://docs.trendmicro.com/en-us/enterprise/officescan.aspx.

     

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    3. System Requirements

    The OfficeScan server and client can be installed on computers running Microsoft Windows platforms. The OfficeScan client is also compatible with various third-party products.

    Visit the following website for a complete list of system requirements and compatible third-party products:

    http://docs.trendmicro.com/en-us/enterprise/officescan.aspx

     

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    4. Installation/Uninstallation

    Installation

     

    To install this critical patch:

    1. Copy the Critical Patch executable file to a temporary folder, for example, "C:\temp".
    2. Double-click the file. The modules are automatically copied to the correct destination.

    This Critical Patch installation package automatically rolls back the OfficeScan server to its previous configuration if there are problems during installation

    If you encounter problems after installation, do a manual rollback.

    Uninstallation

    To manually roll back to its previous configuration:

    1. Locate the backup folder that the Critical Patch package created in the \PCCSRV\Backup\CriticalPatch_B5900 directory.
    2. Copy the backup modules to the original folders.

     

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    5. Post-installation Configuration

    1. Verify that the OfficeScan server has been upgraded.
      1. On the Web console, click Help > About. Version information should be 10.6 SP3 build 5900.
      2. On the Control Manager console, the OfficeScan version should be 5900.

        3. Note: Trend Micro recommends installing Trend Micro Control Manager™ 6.0 SP3 to ensure compatibility with OfficeScan 10.6 SP3.

    2. After installing this critical patch, restart the web browser.
    3. Verify if component update on the server is successful by opening the web console and going to Logs > Server Updates Logs.

     

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    6. Known Issues

    The following are the known issues in this release:

    Server Installation, Upgrade, and Uninstallation

    After you upgrade to OfficeScan 11.0, make sure that you apply OfficeScan 11.0 SP1 Critical Patch 4150 on the server before upgrading the OfficeScan client on computers.

    Rollback Enhancement

    After you upgrade OfficeScan 10.6 SP3 clients to this version, you cannot roll back OfficeScan clients on computers running Windows 10.

    Data Loss Prevention

    The Data Loss Prevention feature does not monitor data transmitted in Microsoft Edge.

    Server Management

    The web console does not support Microsoft Edge.

     

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    7. Release History

    Visit the following web site for more information about updates to this product:

    http://www.trendmicro.com/download.

     

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    8. Contact Information

    A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

    You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

    Evaluation copies of Trend Micro products can be downloaded from our website.

     

    Global Mailing Address/Telephone numbers

    For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

    The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

    Note: This information is subject to change without notice.

     

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    9. About Trend Micro

    Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.

    Copyright 2015, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.

     

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    10. License Agreement

    Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.

    License Attributions can be viewed from the OfficeScan web console.

     

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