<<<>>> Trend Micro, Inc. October 31, 2014 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) ScanMail(TM) for Lotus(TM) Domino(TM) for AIX(TM) 5.0 64-bit Patch 3 - Build 3332 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Note: This readme file was current as of the date above. However, all customers are advised to check Trend Micro's web site for documentation updates at: http://docs.trendmicro.com/ Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro web site. Register during installation or online at: http://olr.trendmicro.com/ Contents =================================================================== 1. About ScanMail for Lotus Domino 1.1 Overview of this Release 1.2 Who Should Install this Release 2. What's New 2.1 Enhancements 2.2 Resolved Known Issues 3. Documentation Set 4. System Requirements 5. Installation/Uninstallation 5.1 Installation 5.2 Uninstallation 6. Post-installation Configuration 7. Known Issues 8. Release History 8.1 Patch 1 8.2 Patch 2 9. Files Included in this Release 10. Contact Information 11. About Trend Micro 12. License Agreement =================================================================== 1. About ScanMail for Lotus Domino ====================================================================== ScanMail for Lotus Domino offers comprehensive virus protection and content security for the Lotus Domino environments, providing real-time scanning for viruses, adware, and spyware hidden within email attachments and databases. ScanMail for Lotus Domino prevents viruses and other malicious code from entering your Domino environment. 1.1 Overview of this Release =================================================================== This Patch consolidates all previous hot fix releases of ScanMail for Lotus Domino for AIX 5.0 64-bit. 1.2 Who Should Install this Release =================================================================== Install this release if you are running any ScanMail for Lotus Domino for AIX 5.0 64-bit version. 2. What's New ====================================================================== Note: Please install this patch before completing any procedures in the following sections (see "Installation"). This Patch addresses the following issues and includes the following enhancements: 2.1 Enhancements =================================================================== The following enhancements are included in this Patch: Enhancement 1: [Hot Fix 3210] Quarantined Email Messages - This Patch enables ScanMail for Lotus Domino for AIX 5.0 to pack all attachments into the "TM_Sample_with_pwd[trendsmd].zip" file and protect the file using "trendsmd" as the password when forwarding quarantined email messages to specific email addresses. This can prevent the attachments from triggering other antivirus products. Enhancement 2: [Hot Fix 3278] Scheduled Database Scans - This Patch enables the scheduled database scan function to allow users to create a rule for a special server or a list of special servers. Enhancement 3: [Hot Fix 3298] Temporary Folder Cleanup - This Patch enables ScanMail for Domino for AIX 5.0 to promptly delete files that are older than 12 hours from the temporary folder. This can help prevent files that may have been left in the folder after the Domino Server stops unexpectedly, from causing issues. Enhancement 4: Scan Macro Settings - This Patch adds the following reminder for the macro settings of real-time email scans, real-time database scans, scheduled database scans, and manual database scans on the configuration database. "This setting will apply to all Microsoft Office files containing macros, even if they are not malicious." SBM243756 ISLD5.0 Win JP hfb3130 Enhancement1 Enhancement 5: [Hot Fix 3130] Install Log File - After installing this Patch, the install log file "updsmd_xxxx.dbg" will no longer be generated by default after a patch or a hot fix is installed. Users can configure ScanMail for Lotus Domino for AIX to generate the file and save it in the "$domino_data_folder\smdtemp\" folder instead of in the "\var\log" folder. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 5: To enable ScanMail for Lotus Domino to automatically generate the "updsmd_xxxx.dbg" file in the "$domino_data_folder\smdtemp\" folder: a. Install this Patch (see "Installation"). b. Add the "SMD_ENABLE_SMENCY_LOG" hidden key in the "notes.ini" file and set its value to "1". c. Save the changes and close the file. d. Restart "SMDreal". Enhancement 6: TMASE Engine - This Patch allows users to enable the TMASE engine logging function. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 6: To enable TMASE engine logging function: a. Install this Patch (see "Installation"). b. Add the "SMDSPAMLog" hidden key in the "notes.ini" file and set its value to "1". c. Save the changes and close the file. d. Restart "SMDreal". Enhancement 7: API for Extracting and Passing Headers/Entities - This Patch enables ScanMail for Lotus Domino for AIX to use an SMTP style API instead of the Notes format API to extract and pass all headers/ entities to TMASE, which can enhance the anti-spam efficiency. SBM212817 SMLD5.0 Win EN hfb3062 Enhancement1 Enhancement 8: [Hot Fix 3062] Virus Filter - This hot fix enables users to set ScanMail for Lotus Domino for AIX to quarantine entire email messages instead of only the attachments when email messages trigger the content, attachment, or virus filter's "Quarantine" action. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 8: To enable ScanMail for Lotus Domino for AIX to quarantine entire email messages instead of only the attachment when such email messages trigger a content filter: a. Install this Patch (see "Installation"). b. Open "notes.ini" using a text editor. c. Add the "SMDAttQuarMail" hidden key to "notes.ini" and set its value to "1". d. Save the changes and close the file. e. Restart "SMDreal". 2.2 Resolved Known Issues =================================================================== Note: Patch 3 includes all fixes released in Patch 1 and Patch 2. Refer to Section 8 for more information. Patch 3 resolves the following issues: Issue 1: Sometimes, ScanMail for Lotus Domino cannot register to a Trend Micro Control Manager(TM) 6.0 server through HTTPS. This happens because some OpenSSL modules in the MCPAgentSDK common module do not support the TLSv1.1 protocol. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: [Hot Fix 3194] This hot fix enables the MCPAgentSDK common module to use the TLSv1.0 protocol only. This ensures that ScanMail for Lotus Domino can register to Control Manager 6.0 servers through HTTPS. Issue 2: ScanMail for Lotus Domino refreshes all policies every minute. As a result, it could use up almost half of the CPU resources when there is a large number of policies in "smconf.nsf". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: [Hot Fix 3230] This hot fix enables ScanMail for Lotus Domino to refresh only those policies that have changed since the last refresh task instead of refreshing all policies every minute. This can help minimize its usage of CPU resources. Issue 3: A memory issue in the CMAgent module can trigger the SMDcm process to stop unexpectedly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: [Hot Fix 3240 and 3310] These hot fixes update the CMAgent module to resolve the memory issue and prevent it from triggering the SMDcm process to stop unexpectedly. Issue 4: ScanMail for Lotus Domino may not be able to download new pattern or scan engine files from the Trend Micro official update source. This happens because the ScanMail for Lotus Domino Automatic Update (AU) module is using an old digital certificate while downloading pattern updates which prevents the AU module from passing the integrity check for the update. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: [Critical Patch 3274] This critical patch resolves this issue by replacing the expired certification database file with the latest one. Issue 5: When scan restrictions are enabled and ScanMail encounters a "multiple same compressed files inside one compressed file" condition, it triggers the action set for the "Unknown reason(s) why attachments could not be scanned" option. This occurs even when the triggering compressed file has reached the "Exceed Maximum Compression Level" setting in the "Scan Restriction" tab. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 5: [Hot Fix 3322] This hot fix ensures that "the multiple same compressed files inside one compressed file" condition does not trigger actions set for the "Unknown reason(s) why attachments could not be scanned" condition when users enable "Scan Restriction" settings for mail scans and database scans. Issue 6: If the spam score of a message is higher than or equal to the threshold, the message should be classified as spam. However, ScanMail for Lotus Domino for AIX classifies the message as spam only when the spam score is higher than the threshold. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 6: This Patch enables ScanMail for Lotus Domino for AIX to classify a message as spam when the spam score of the message is equal to or higher than the threshold. SBM253791 no Hot Fix Issue 7: The Domino server stops unexpectedly while ScanMail for Lotus Domino for AIX calls a Domino API to check the digital signature of MIME-encoded email messages. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 7: This Patch prevents ScanMail for Lotus Domino for AIX from checking the digital signature of MIME-encoded email messages. Issue 8: The "Download components for AIX 64-bit" function does not work in ScanMail for Lotus Domino for AIX. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 8: This Patch enables ScanMail for Lotus Domino for AIX to support the "Download components for AIX 64-bit" function. Issue 9: ScanMail for Lotus Domino for AIX cannot display the version number of the VSAPI pattern. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 9: This Patch enables ScanMail for Lotus Domino for AIX to display the VSAPI pattern version in the right format. Issue 10: The ActiveUpdate root certificate in the current ActiveUpdate module is out-of-date. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 10: This Patch updates the ActiveUpdate module to the latest build. SBM214787 ISLD5.0 AIX JP hfb3081 ISSUE1 Issue 11: The user's firewall policy blocks HTTP requests for online updates of the Product Registration module because the default content of the "User-Agent string" in these HTTP requests includes "Windows 98". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 11: [Hot Fix 3081] This hot fix updates the Product Registration module and sets the default value of the "User-Agent" string of HTTP requests for Product Registration module online updates to the following: "Mozilla/5.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; Media Center PC 4.0; SLCC1; .NET CLR 3.0.04320)" Users can also customize the default "User-Agent" string through the following procedure. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 11: To customize the default "User-Agent string" of HTTP requests for Product Registration module online updates: a. Install this Patch (see "Installation"). b. Open the "notes.ini" file using a text editor. c. Add the "PrUserAgent" key and set its value to the preferred default "User-Agent" string. d. Restart the task "SMDreal". SBM272281 ISLD5.0 AIX JP critical patch b3203 ISSUE1 Issue 12: When ScanMail for Lotus Domino for AIX detects more than five viruses in an email attachment, it cleans only the first five viruses and delivers the email message with the rest of the viruses. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 12: [Critical Patch 3203] This critical patch enables ScanMail for Lotus Domino for AIX to remove the attachment from the email message before sending the message if it detects more than five viruses in the attachment. In addition, ScanMail for Lotus Domino for AIX will keep a copy of the email message in the Quarantine database. SBM206280 ISLD5.0 Win JP hfb3042 ISSUE1 Issue 13: When Control Manager notifies ScanMail for Lotus Domino for AIX to update its pattern files and it already has the latest pattern files, the corresponding "command detail" field in the Control Manager console displays "failed". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 13: [Hot Fix 3042] After installing this hot fix, ScanMail for Lotus Domino for AIX no longer responds with a "failed" status under this situation to ensure that Control Manager displays the correct command status. SBM219038 ISLD5.0 Win JP hfb3084 ISSUE1 Issue 14: Control Manager cannot send notification email messages because ScanMail for Lotus Domino for AIX 5.0 does not send event logs to the Control Manager server and Control Manager sends out notifications based on event logs. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 14: [Hot Fix 3084] After installing this hot fix , ScanMail for Lotus Domino for AIX sends event logs to the Control Manager server after VSAPI engine and pattern updates which enables Control Manager to send out the corresponding notifications. SBM242011 ISLD5.0 Win JP hfb3126 ISSUE1 Issue 15: Since a user's important files are stored in the "\log" folder, and this folder is also used by the CMAgent common module, the CMAgent may delete some of these important files when it stops. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 15: [Hot Fix 3126] This hot fix transfers the following four folders used by CMAgent to the "\smdtemp" folder to prevent ScanMail for Lotus Domino for AIX from deleting important user files from the "log" folder by accident. - journal - command - log - offhour SBM253791 ISLD5.0 Win JP hfb3153 ISSUE1 Issue 16: Database scans stop unexpectedly when the string containing the list of all database names in the database list with absolute paths exceeds 511 bytes. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 16: [Hot Fix 3153] This hot fix removes the length limit on the string to ensure that database scans can run successfully. SBM261648 ISLD5.0 Win JP hfb3177 ISSUE1 Issue 17: ScanMail for Lotus Domino for AIX 5.0 cannot run a manual scan on the Lotus Quickr database because it uses the SMTP format to scan. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 17: [Hot Fix 3177] This hot fix enables ScanMail for Lotus Domino for AIX 5.0 to use the Lotus Notes(TM) format instead of the SMTP format to scan the Lotus Quickr database. This ensures that ScanMail for Lotus Domino for AIX 5.0 can successfully scan the Lotus Quickr database. SBM272484 ISLD5.0 Win JP hfb3192 ISSUE1 Issue 18: When users enable the "enable attachment filtering by file type" option under the attachment filter settings and select the "Executables" category, the attachment filter also filters out some VDX file attachments. VDX files are files created using the Microsoft(TM) Visio(TM) software. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 18: [Hot Fix 3192] This hot fix modifies the "smftypes.nsf" file in the database to transfer all six subtypes of the "VBScript/HTML/JavaScript" file type, including VDX files, from the "Executables" category to the "Other" category. This ensures that VDX file attachments are not filtered out when users select the "Executables" category under the "enable attachment filtering by file type" option of the attachment filter. SBM271734 ISLD5.0 Win JP hfb3221 ISSUE1 Issue 19: Domino 8.5.3 servers and higher Domino server versions stop unexpectedly whenever any Domino task closes abnormally. When the ScanMail for Lotus Domino for AIX "SMDreal" task closes unexpectedly, it could also cause Domino 8.5.3 servers to stop unexpectedly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 19: [Hot Fix 3221] This hot fix improves the attachment filter initialization process to make scan threads more stable. This can help prevent the "SMDreal" task from closing unexpectedly and causing the Domino server to stop unexpectedly. SBM285268 SMLD5.0 Win JP hfb3247 ISSUE1 Issue 20: When users collect logs using the "load SMDsupp" command, the logs are first collected in the "smdtemp" folder and then compressed into a ZIP file. However, the logs remain in the "smdtemp" folder after ScanMail for Lotus Domino for AIX 5.0 has successfully compressed the logs into a ZIP file. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 20: [Hot Fix 3247] This hot fix enables ScanMail for Lotus Domino for AIX 5.0 to delete the logs from the "smdtemp" folder after it has successfully compressed the logs into a ZIP file. SBM287292 SMLD5.0 Win JP hfb3250 ISSUE1 Issue 21: An "Invalid universal ID" error message appears when users attempt to add an existing keyword to a content filter. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 21: [Hot Fix 3250] This hot fix enables ScanMail for Lotus Domino for AIX 5.0 to successfully add existing keywords to any content filter. SBM283218 SMLD5.0 Win JP hfb3256 ISSUE1 Issue 22: Notification email messages get stuck in "mail1.box" when "Mail_Enable_Mailbox_Compatibility=1" is set in "notes.ini". This occurs because ScanMail for Lotus Domino for AIX 5.0 uses "mail1.box" by default to send notification email messages when Domino has several mail boxes, and when "Mail_Enable_Mailbox_Compatibility" is set to "1", "mail1.box" will not be initialized. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 22: [Hot Fix 3256] This hot fix enables ScanMail for Lotus Domino for AIX 5.0 to send notification email messages successfully regardless of whether the "Mail_Enable_Mailbox_Compatibility" parameter is set in "notes.ini" or not. SBM290190 SMLD5.0 Win JP hfb3277 ISSUE1 Issue 23: ScanMail for Lotus Domino 5.0 prioritizes the spam filter's "Blocked Senders List" over the "Approved Senders List" while ScanMail for Domino 3.0 prioritizes the "Approved Senders List" over the "Blocked Senders List". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 23: [Hot Fix 3277] This hot fix enables users to configure ScanMail for Lotus Domino for AIX 5.0 to prioritize the spam filter's "Approved Senders List" over the "Blocked Senders List". However, ScanMail for Lotus Domino 5.0 will still prioritize the spam filter's "Blocked Senders List" over the "Approved Senders List" by default. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 23: To enable ScanMail for Lotus Domino for AIX 5.0 to prioritize the spam filter's "Approved Senders List" over the "Blocked Senders List": a. Install this Patch (see "Installation"). b. Open the Lotus Domino console. c. Run the "set config SMLD_APPROVED_SENDER_FIRST=1" command. SBM290574 SMLD5.0 Win JP hfb3284 ISSUE1 Issue 24: Sometimes, an incremental TMASE pattern update fails because the local TMASE pattern file disappears from the "\smdtemp\au\pattern\tmase" directory or becomes corrupted. When this happens, "SMDreal" will not be able to load the TMASE pattern. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 24: [Hot Fix 3284] This hot fix enables ScanMail for Lotus Domino for AIX 5.0 to use the old TMASE pattern file in its binary folder if "SMDreal" cannot load the latest TMASE pattern version. When this happens, ScanMail for Lotus Domino for AIX 5.0 automatically deletes the TMASE pattern version from "smency.nsf" and the TMASE pattern file from the "\smdtemp\au\pattern\tmase" folder to trigger a full pattern update on the next TMASE pattern update. SBM290584 SMLD5.0 Win JP hfb3285 ISSUE1 Issue 25: ScanMail for Lotus Domino for AIX may use up all available CPU resources when multiple "SMDreal" processes run at the same time. This issue more likely affects 32-bit AIX systems running on computers with a single CPU. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 25: [Hot Fix 3285] This hot fix prevents multiple "SMDreal" processes from using all available CPU resources when these processes are running at the same time. SBM294627 SMLD5.0 Win JP hfb3308 ISSUE1 Issue 26: After users migrate ScanMail for Lotus Domino for AIX from one Control Manager server to another using the "AgentMigrateTool.exe" tool, the Control Manager server information in the default CMAgent setting of the ScanMail Configuration Database does not update automatically. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 26: [Hot Fix 3308] This hot fix ensures that the Control Manager server information in the default CMAgent setting is updated promptly after the "AgentMigrateTool.exe" tool migrates ScanMail for Lotus Domino for AIX to another Control Manager server. SBM192334 SMLD5.0 Win EN hfb3024 ISSUE1 Issue 27: ScanMail for Lotus Domino for AIX tasks can stop responding during startup. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 27: [Hot Fix 3024] This hot fix ensures that ScanMail for Lotus Domino for AIX tasks no longer stop responding during startup. SBM200002 SMLD5.0 Win EN hfb3025 ISSUE1 Issue 28: "SMDreal" stops unexpectedly whenever ScanMail for Lotus Domino for AIX scans a large email with a C++ runtime exception error in the call stack. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 28: [Hot Fix 3025] This hot fix updates the code for handling attachments in situations where there is not enough memory to allot for the task to prevent "SMDreal" from stopping unexpectedly under this situation. SBM203203 SMLD5.0 Win EN hfb3028 ISSUE1 Issue 29: The approved and blocked sender's list does not work on certain email messages that contain "TEXT" data instead of RFC text in the "From" field. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 29: [Hot Fix 3028] This hot fix enables ScanMail for Lotus Domino for AIX to retrieve the "TEXT" type of the sender's address in email messages, which ensures that the approved and blocked sender's lists work on these email messages. SBM210078 SMLD5.0 Win EN hfb3050 ISSUE1 Issue 30: Sometimes, "SMDreal" tasks do not restart automatically after a pattern file update on a multiply-partitioned Domino environment. This issue occurs because the fixed timeout value for "SMDreal" tasks is 300 seconds only and may be too short. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 30: [Hot Fix 3050] This hot fix enables "SMDreal" to simultaneously load pattern files on multiple partitions with read/write locks and extends the timeout value for "SMDreal" tasks. SBM208911 SMLD5.0 Win EN hfb3051 ISSUE1 Issue 31: "SMDreal" tasks stop unexpectedly while the eManager(TM) module allocates memory. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 31: [Hot Fix 3051] This hot fix updates the eManager module to fix a memory allocation issue that causes unexpected results when handling a specific sample that is over 83 MB in size. Note: If you are running any eManager version after version 6.7.0.1042, you must install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update and promptly restart your computer before the changes can take effect. SBM209644 SMLD5.0 Win EN hfb3052 ISSUE1 Issue 32: A missing field in the CMAgent update document causes the SMDupd task to stop unexpectedly while performing engine updates from the Control Manager server. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 32: [Hot Fix 3052] This hot fix enables SMDupd to check if the "OS" field is missing from the CMAgent update document while loading SMDupd to prevent SMDupd from stopping unexpectedly. SBM213283 SMLD5.0 Win EN hfb3066 ISSUE1 Issue 33: Duplicate CMAgent settings documents cannot be deleted because these documents are default policy. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 33: [Hot Fix 3066] This hot fix enables ScanMail for Lotus Domino for AIX to check all CMAgent settings documents and the "default policy" setting according to the document IDs. This ensures that the default CMAgent settings are unique. SBM216099 SMLD5.0 Win EN hfb3067 ISSUE1 Issue 34: Some email messages that are resent from the quarantine folder have the same Message ID as the original email messages. This causes some third-party applications to treat such email messages as spam. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 34: [Hot Fix 3067] This hot fix enables users to change the Message ID of email messages that are re-sent from the quarantine database. SBM226582 SMLD5.0 Win EN hfb3095 ISSUE1 Issue 35: "SMDreal" closes unexpectedly if it cannot load the engine or pattern file. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 35: [Hot Fix 3095] This hot fix enables SMDmon to monitor the status of "SMDreal" processes and to load another "SMDreal" process if the first "SMDreal" process closes unexpectedly while loading the engine or pattern file. Note: The "SMDreal" debug log is automatically enabled when SMDmon loads the "SMDreal" process. SBM238214 SMLD5.0 Win EN hfb3121 ISSUE1 Issue 36: The following error message appears when users run the agent "Delete log files (Auto)" function on the ScanMail Quarantine Database and the number of documents in the database exceeds 32767: "AMgr: Agent ('Delete log files (Auto)' in 'smd\smquar.nsf') error message: Overflow." ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 36: [Hot Fix 3121] The maximum number of documents that the agent "Delete log files (Auto)" function can delete from the ScanMail Quarantine Database in a single run has been raised. SBM242194 SMLD5.0 Win EN hfb3127 ISSUE1 Issue 37: When users set ScanMail for Lotus Domino for AIX to quarantine entire email messages instead of only the attachments when email messages trigger the virus filter's "Quarantine" action by "SMDAttQuarMail" hidden key, the virus filter quarantines the entire email message as expected. However, the corresponding notification states that the action performed on the entire email message is "Deliver" instead of "Quarantine". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 37: [Hot Fix 3127] This hot fix ensures that the virus filter notification correctly indicates that the action taken for the entire email message in this case is "Quarantine". SBM241391 SMLD5.0 Win EN hfb3129 ISSUE1 Issue 38: Microsoft Office(TM) 2007 files belong to a special type of compressed file and if any of the files in an Office 2007 file is in the blocked attachments list of attachment filters, ScanMail for Lotus Domino for AIX blocks the Office 2007 file. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 38: [Hot Fix 3129] This hot fix enables ScanMail for Lotus Domino for AIX to skip compressed files during scans if the file type is Office 2007. SBM244672 SMLD5.0 Win EN hfb3133 ISSUE1 Issue 39: Office 2007 files belong to a special type of compressed files. ScanMail for Lotus Domino for AIX blocks compressed Office 2007 files that contain any file that is in the blocked attachments list of attachment filters. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 39: [Hot Fix 3133] ScanMail for Lotus Domino no longer scans compressed files that contain only Office 2007 files with any of the following extension names which are also in the blocked attachments list of attachment filters: - *.docm - *.docx - *.dotm - *.dotx - *.potm - *.potx - *.pptm - *.xlam - *.xlsb - *.xlsm - *.xlsx - *.xltm - *.xltx SBM252235 SMLD5.0 Win EN hfb3136 ISSUE1 Issue 40: ScanMail for Lotus Domino for AIX may stop unexpectedly while scanning an email message if Domino perceives the size of the attachment to be "-1". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 40: [Hot Fix 3136] This hot fix enhances the error-handling mechanism of ScanMail for Domino for AIX to enable it to handle such email messages. SBM247152 SMLD5.0 Win EN hfb3146 ISSUE1 Issue 41: ScanMail for Lotus Domino for AIX may stop unexpectedly while trying to insert a disclaimer in some MIME message bodies. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 41: [Hot Fix 3146] This hot fix enhances the error-handling mechanism of ScanMail for Lotus Domino for AIX to prevent the unexpected service interruption. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 41: To enable this error-handling mechanism: a. Install this Patch (see "Installation"). b. Add the "SMD_CATCH_EXCEPTION" hidden key to the "notes.ini" file and set its value to "1". c. Save the changes and close the file. d. Restart "SMDreal". SBM274281 SMLD5.0 Win EN hfb3216 ISSUE1 Issue 42: Domino 8.5.3 servers and higher Domino server versions stop unexpectedly whenever any Domino task closes abnormally. When the ScanMail for Lotus Domino for AIX "SMDreal" task closes unexpectedly, it could also cause Domino 8.5.3 servers to stop unexpectedly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 42: [Hot Fix 3216] This hot fix improves the compatibility between ScanMail for Lotus Domino for AIX 5.0 and the scan engine to make scan threads more stable. This can help prevent the "SMDreal" task from closing unexpectedly and causing the Domino server to stop unexpectedly. 3. Documentation Set ====================================================================== In addition to this readme.txt, the documentation set for this product includes the following: o Readme.txt files -- version enhancements, basic installation, known issues, and release history. o Electronic versions of the printed manuals are available at: http://docs.trendmicro.com/ 4. System Requirements ====================================================================== Install this Patch only on machines running ScanMail for Lotus Domino for AIX 5.0 64-bit. Please refer to the product's readme file for a complete list of system requirements. 5. Installation/Uninstallation ====================================================================== 5.1 Installation =================================================================== To install this Patch: 1. Copy the "smld_50_aix64_en_patch3.tar.gz" installation file to a local folder. 2. Extract the contents of the installation file to a local folder by running the following commands: gunzip smld_50_aix64_en_patch3.tar.gz tar -vxf smld_50_aix64_en_patch3.tar 3. Go to the "smld_50_aix64_en_patch3" folder. 4. Run the following command: ./UPDSilent 5.2 Uninstallation =================================================================== To roll back to the previous build: 1. Go to the "$SMLD_Binary_Folder/hotfix" directory. 2. Run the following command ./UPDSilent /u B3332 6. Post-installation Configuration ====================================================================== No post-installation steps are required. Note: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing this Patch. 7. Known Issues ====================================================================== There are no known issues for this Patch release. 8. Release History ====================================================================== 8.1 Patch 1 =================================================================== 8.1.1 Enhancements =================================================================== ScanMail for Lotus Domino for AIX 5.0 Patch 1 contains the following enhancements: Enhancement 1: Filter Customization, Actions, and Notifications - Users can now customize filters, the corresponding actions, and notifications for specific email messages. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 1: To customize filters, actions, and/or notifications for specific email messages, perform the applicable steps listed below: a. Open the "notes.ini" file using a text editor. b. Enable the feature by adding the following hidden key and setting its value to "1": Enable_SMLD_Customize_Action=1 Note: By default this key is disabled and is set to "0". To disable, re-set its value to "0". c. Set the number of customized rules by adding the following hidden key and setting an appropriate value: Customized_SMLD_Rule_Number=x Where "x" is the number of customized rules that you are going to create. d. Define the customized rules by adding the following hidden key/s and setting the appropriate value/s: Customized_SMLD_Rule1=rule1 Customized_SMLD_Rule2=rule2 Notes: - The number following "Customized_SMLD_Rule" should always begin with "1". For example: Customized_SMLD_Rule1=Exist(&FieldName) AND Content(&FieldName)="XXX" AND Content(&FieldName) Like "*@YYY" Action(Q,N1) - Literal strings have to be enclosed by double quotation marks (""). The string after "=" is case-sensitive while the string after "Like" is case-insensitive. - Functions, operators, and keyword names are case-insensitive. - "Exist" is a function that checks whether a corresponding field exists or not while "Content" is a function that returns the value of a corresponding field - "=" is an "equal" operator, which means precise string match while "Like" is an operator which means wild string match and currently only supports the asterisk (*) operator. - The "=" and "Like" functions do not work on non-text fields (fields that are not of the "TEXT" type). - "AND" is a keyword. The current version only supports the "AND" relationship. - "Action" is a keyword, which means if the rule is triggered, the following corresponding actions will be taken. - "B" means "Block" - "Q" means "Quarantine" - "N" means "Notification", the number following "N" means the notification template index - "F" means "Redirect mail to approver". For example: Action(B,N1,N2) means block and use notification template 1 and template 2. Actions can be combined according to the following rules: - If the "Block", "Quarantine", and "Forward" actions are set, only the "Block" action takes effect. - If the "Quarantine" and "Forward" actions are set, only the "Quarantine" action takes effect. - If the "Block" and "Forward" actions are set, only the "Block" action takes effect. e. Set the number of notification templates by adding the following hidden key and setting an appropriate value: Customized_SMLD_Notification_Number=y Where "y" is the number of customized templates. f. Define the customized notification templates: i. Add the following hidden key/s and set the value/s to the email address of receiver or group: Customized_SMLD_Notification_To1=emailaddress1 Customized_SMLD_Notification_To2=emailaddress2 Notes: - The number following "Customized_SMLD_Notification_To" should begin with "1". - For multiple receivers, use a semicolon (;) or comma (,) to separate each email address. For example: Customized_SMLD_Notification_To1=admin/ company or Customized_SMLD_Notification_To1= admin@domain.com ii. Add the following hidden key/s and set the appropriate value/s: Customized_SMLD_Notification_Subject1=subject1 Customized_SMLD_Notification_Subject2=subject2 Note: The number following "Customized_SMLD_Notification_Subject" should begin with "1". For example: Customized_SMLD_Notification_Subject1= ScanMail Notification iii. Add the following hidden key/s and set the appropriate value/s: Customized_SMLD_Notification_Body1=body1 Customized_SMLD_Notification_Body2=body2 Notes: - The number following "Customized_SMLD_Notification_Body" should begin with "1". - You must enter the parameters of the body on the same line with the line break symbol "\r\n". For example: customized_SMLD_Notification_Body1= At %SCAN_TIME%, on server %SERVER%:\r\n The message from %SENDER% to %RECIPIENTS% is filtered by %MATCHING_FILTER%,rule number: %RULENUMBER%,Take action: %FINAL_ACTION%.\r\n SMLD %PRODUCTVERSION%, Pattern %PATTERNVERSION%, engine %SCANENGINEVERSION%. g. Redirect email messages to customized email addresses by adding the following hidden key and setting its value to the email addresses of approvers separating multiple email addresses using a semicolon (;) or a comma (,). Customized_SMLD_Forward_Address=email1,email2,... h. Customize the subject of redirected email messages by adding the following hidden keys and setting the appropriate values: Customized_SMLD_Approved_Reason=reason for approval Customized_SMLD_Rejected_Reason=reason for rejection For example: Customized_SMLD_Approved_Reason=The mail has been approved by %APPROVER%. Customized_SMLD_Rejected_Reason=The mail has been Rejected and not delivered to the recipients. i. Run the following commands in the Domino console to restart SMDreal. >tell smdreal q >load smdreal Notes: - Because there is a 256-byte limit for "notes.ini" entries, the length of value for the hidden keys specified above cannot exceed this limit. - The current version does not support fields with the same field names which means that when the first field triggers the rule, the second field with the same name will not be scanned. Enhancement 2: Sending Logs to the Control Manager Server - Users can now set a time limit for ScanMail for Lotus Domino for AIX 5.0 to send logs for malicious email contents to the Control Manager server after generating the logs. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 2: To set a time limit for ScanMail for Lotus Domino for AIX 5.0 to send logs for malicious email contents to the Control Manager server after generating the logs:. a. Open "notes.ini" using a text editor. b. Add the "SMDCMLogInterval" hidden key to "notes.ini" and set its value to the preferred interval period in seconds. You can set this value between 1 and 3600. c. Save the changes and close "notes.ini". d. Run the following command in the Domino console to restart "SMDcm". >tell smdcm q >load smdcm Enhancement 3: Quarantined Email Messages - Users can now prevent ScanMail for Lotus Domino for AIX from scanning email messages that were resent from the quarantine database after the email message triggers a Scan Restriction. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 3: To prevent ScanMail for Lotus Domino for AIX from scanning email messages that were resent from the quarantine database after the email message triggers a Scan Restriction. a. Open "notes.ini" using a text editor. b. Add the "BYPASS_RESEND_UNSCANNABLE_ATTACHMENT" key and set its value to "1". c. Save the changes and close "notes.ini". d. Run the following commands in the Domino console to restart SMDreal. >tell smdreal q >load smdreal Enhancement 4: Log Generation - An archived file may contain several archived files with the same file name but in different archive levels. When the archived files with the same file name trigger the "Exceed maximum compression level" rule under the ScanMail for Lotus Domino for AIX configuration database, several log entries with the same file name are generated in the ScanMail for Lotus Domino log database and notification mail. Users can now prevent the generation of multiple log entries with the same file name in the ScanMail for Lotus Domino for AIX log database and notification mail in this situation. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 4: To prevent the generation of multiple log entries with the same file name in the ScanMail for Lotus Domino for AIX log database and notification mail: a. Open "notes.ini" using a text editor. b. Add the "SMLD_SUPPRESS_DUPLICATE_LOG" hidden key and set its value to "1". c. Save the changes and close "notes.ini". d. Run the following commands in the Domino console to restart SMDreal. >tell smdreal q >load smdreal 8.2.2 Resolved Known Issues =================================================================== ScanMail for Lotus Domino for AIX 5.0 Patch 1 resolves the following issues: Issue 1: ScanMail for Lotus Domino for AIX debug logs may occupy a large amount of disk space after the Domino server stops unexpectedly. This issue occurs because the ScanMail for Lotus Domino for AIX debug log is enabled automatically after the Domino server recovers from stopping unexpectedly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: The ScanMail for Lotus Domino for AIX debug log is no longer enabled automatically after the Domino server recovers from stopping unexpectedly. This is the default behavior, however users can still set it to the original behavior. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 1: To set ScanMail for Lotus Domino for AIX debug log to be automatically enabled after the Domino server recovers from stopping unexpectedly, perform any of the following procedures: Option 1: a. Open the "notes.ini" file using a text editor. b. Add the following key and set its value to "1". SMDAutoDebug=1 c. Save the changes and close the file. d. Run the following commands in the Domino console to restart SMDreal. >tell smdreal q >load smdreal Option 2: a. Open a Domino console. b. Run the following command: set configuration SMDAutoDebug =1 Issue 2: An issue in the TmMsg module can cause the ScanMail for Lotus Domino for AIX server to stop unexpectedly while running a manual scan on the database. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: The TmMsg module has been updated to resolve the issue and enable the module to run manual scans on the database successfully. Issue 3: An issue in the MCP Agent module prevents ScanMail for Lotus Domino for AIX from sending complete log information to the Control Manager server. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: The MCP Agent module has been updated to resolve the issue and ensure that ScanMail for Lotus Domino for AIX always sends the complete log information to Control Manager. Issue 4: ScanMail for Lotus Domino for AIX searches for recipient email addresses by "Full name then local part" even after users set it to scan by "fullname only" in the Domino "SMTP configuration settings" page. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: ScanMail for Lotus Domino for AIX now checks the Domino SMTP configuration settings for recipient email addresses to enable it to search according to the correct settings. 8.2 Patch 2 =================================================================== 8.2.1 Enhancements =================================================================== ScanMail for Lotus Domino for AIX 5.0 Patch 2 adds the following enhancements: Enhancement 1: Domino Platform Support - ScanMail for Domino for AIX 5.0 now supports version 9 of the Domino platform. Enhancement 2: Quarantined Email Messages - A "Forward" button has been added to enable users to forward quarantined email messages to specific email addresses. ScanMail for Domino for AIX no longer scans these email messages which ensures that these can be forwarded without triggering an alarm. Note: Use a comma to separate multiple email addresses. 8.2.2 Resolved Known Issues =================================================================== ScanMail for Lotus Domino for AIX 5.0 Patch 2 resolves the following issues: Issue 1: When the Virus Scan "Action on cleanable virus" setting of Real-time Mail Scanning is set to "Quarantine", the "BYPASS_RESEND_UNSCANNABLE_ATTACHMENT" key in "notes.ini" does not work when enabled. The key should prevent ScanMail for Lotus Domino for AIX from scanning email messages that were resent from the quarantine database after being filtered by a Scan Restriction. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: [Hot Fix 3131] The "BYPASS_RESEND_UNSCANNABLE_ATTACHMENT" key now works normally when the Virus Scan "Action on cleanable virus" setting is set to "Quarantine". Issue 2: An issue in the eManager common module may cause the ScanMail for Domino "CVsapiWrapper" function to stop unexpectedly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: [Hot Fix 3134] The eManager common module has been upgraded to prevent the "CVsapiWrapper" function from stopping unexpectedly. Issue 3: When ScanMail for Lotus Domino for AIX runs any eManager version from 6.7.0.1057 or above, the Content Filter may cause the Domino Server or the SMDReal process to stop responding while ScanMail for Lotus Domino for AIX shuts down or restarts. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: [Hot Fix 3147] ScanMail for Lotus Domino for AIX can now successfully shut down and restart while running any eManager version. Issue 4: When the "Macros in Microsoft Office files" option under "Advanced Options" is enabled, ScanMail for Lotus Domino for AIX treats clean macro files as virus detections. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: [Hot Fix 3159] ScanMail for Lotus Domino for AIX no longer handles clean macro files when the "Macros in Microsoft Office files" option is enabled. In addition, this hot fix sets the heuristic level during macro file scans but this does not affect ScanMail for Lotus Domino for AIX's ability to detect macro files that contain viruses. Note: "SMLD_HEURISTIC_LEVEL" can function when ScanMail for Lotus Domino for AIX does not handle clean macro files. Setting the value of "SMLD_HEURISTIC_LEVEL" to "4" generates the maximum number of false positives. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 4: To prevent ScanMail for Lotus Domino for AIX from handling clean macro files when "Macros in Microsoft Office files" is selected: a. Open "notes.ini" using a text editor. b. Add the "SMLD_DISABLE_STRIP_MACRO" parameter to "notes.ini" and set its value to "1". c. Save the changes and close "notes.ini". To set the heuristic level during macro file scans: a. Open "notes.ini" using a text editor. b. Add the "SMLD_HEURISTIC_LEVEL" parameter to "notes.ini" and set its value. The value can be from 1 to 4, and the default value is 2. c. Save the changes and close "notes.ini". Issue 5: SMDreal processes may stop unexpectedly during pattern updates. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 5: [Hot Fix 3163] Users can now enable ScanMail for Lotus Domino for AIX 5.0 to automatically restart all SMDreal processes after a pattern update in normal and debug modes. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure 5: To enable ScanMail for Lotus Domino for AIX 5.0 to automatically restart all SMDreal processes after a pattern update in normal mode: a. Open "notes.ini" using a text editor. b. Add the "SMD_UPD_START_NEW_SCANNER" parameter to "notes.ini" and set its value to "1". Note: To disable this option, set "SMD_UPD_START_NEW_SCANNER=0" c. Save the changes and close "notes.ini". To enable ScanMail for Lotus Domino for AIX 5.0 to restart all SMDreal processes after a pattern update in debug mode: a. Open "notes.ini" using a text editor. b. Add the "SMDRTSCANDEBUG" parameter to "notes.ini" and set its value to "1". Note: To disable this option, set "SMDRTSCANDEBUG=0" c. Save the changes and close "notes.ini". 9. Files Included in this Release ====================================================================== Filename Build No. ------------------------------------------------------------------- libsmdreal.a 5.0.0.3332 libsmddbs.a 5.0.0.3332 libsmdemf.a 5.0.0.3332 libsmdmon.a 5.0.0.3332 libsmdsch.a 5.0.0.3332 libsmdupd.a 5.0.0.3332 libsmdcm.a 5.0.0.3332 libsmdsupp.a 5.0.0.3332 loader 5.0.0.3332 UnregCM 5.0.0.3332 nBIFSender 5.0.0.3332 libProductLib.so 5.0.0.3332 libupdsmd.a N/A smconf.ntf N/A smdapproved.ntf N/A smency.ntf N/A smftypes.nsf N/A smmsg.nsf N/A smquar.ntf N/A smtime.ntf N/A smvlog.ntf N/A AU module 2.85.1050 aucfg.ini AuPatch libciuas64.so libpatch.so libtmactupdate.so cert5.db x500.db AgentSDK module 5.0.0.2139 libEn_Utility.so libapr-1.so libcrypto.so libcurl.so libEn_I18N.so libssl.so libTrendAprWrapper.a libuuid.so libz.so Tmmsg module 2.0.1.1294 libtmmsg.so eManager module 6.7.0.1057 libem_helpr.so 10. Contact Information ====================================================================== A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees. You can contact Trend Micro via fax, phone, and email, or visit us at: http://www.trendmicro.com Evaluation copies of Trend Micro products can be downloaded from our web site. Global Mailing Address/Telephone Numbers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to: http://www.trendmicro.com/en/about/overview.htm The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen. Note: This information is subject to change without notice. 11. About Trend Micro ====================================================================== Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro Smart Protection Network(TM) infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com. Copyright 2014, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo, Smart Protection Network, ScanMail, Control Manager, and eManager are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 12. License Agreement ====================================================================== Information about your license agreement with Trend Micro can be viewed at: http://us.trendmicro.com/us/about/company/user_license_agreements/ Third-party licensing agreements can be viewed: - By selecting the "About" option in the application user interface - By referring to the "Legal" page of the Getting Started Guide or Administrator's Guide