Trend Micro, Inc.

April 2017

 

Trend Micro™ OfficeScan™

Version XG Patch 1

 

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/enterprise/officescan.aspx.

Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro website. Register during installation, or online at  https://clp.trendmicro.com/FullRegistration?T=TM

Trend Micro always seeks to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: http://docsstg.trendmicro.com/en-us/survey.aspx.

 

Contents


  1. Patch Release Information
  2. Document Set
  3. System Requirements
  4. Installation/Uninstallation

  5. Post-installation Configuration
  6. Known Issues
  7. Release History
  8. Contact Information
  9. About Trend Micro
  10. License Agreement

 

1. Patch Release Information


Enhancements:

This patch includes the following enhancements and addresses the following issues:

Predictive Machine Learning Detection Source

Ransomware Protection

Platform and Database Support

Resolved Known Issues

For information regarding hotfix solutions and the enhancements available in OfficeScan XG Patch 1, go to:

http://esupport.trendmicro.com/media/13789652/OfficeScan_XG_Patch1_Merge_List.pdf

Files Included in This Release

For a list of files included in this release, go to:

http://esupport.trendmicro.com/media/13789649/OfficeScan_XG_Patch1_file_list.pdf

Size of Deployment Package

Estimated size (in terms of bandwidth) of deployed agent files in this Patch.

 

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2. Document Set


The document set for the OfficeScan server includes:

Download the latest versions of the PDF documents and readme at http://docs.trendmicro.com/en-us/enterprise/officescan.aspx.

 

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3. System Requirements


The OfficeScan server and agent can be installed on endpoints running Microsoft Windows platforms. The OfficeScan agent is also compatible with various third-party products.

There are no changes to system requirement, please visit the following website for a complete list of system requirements and compatible third-party products:

http://docs.trendmicro.com/en-us/enterprise/officescan.aspx

 

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4. Installation/Uninstallation


Installation

Important: Before installing this patch, ensure that the OfficeScan server runs version XG.

To install this patch:

  1. Copy the Patch executable file to a temporary folder, for example, "C:\temp".
  2. Double-click the file. The modules are automatically copied to the correct destination.

This Patch installation package automatically rolls back the OfficeScan server to its previous configuration if problems occur during installation.

If you encounter problems after installation, perform a manual rollback.

Uninstallation

To manually roll back the OfficeScan server to its previous configurations:

  1. Locate the backup folder that the Patch package created in the \PCCSRV\Backup\Patch1_B1556 directory.
  2. Stop the OfficeScan Master Service.
  3. Stop the OfficeScan CMAgent Service.
  4. Copy the backup modules to the original folders.
  5. Start the OfficeScan CMAgent Service.
  6. Start the OfficeScan Master Service.

 

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5. Post-installation Configuration


  1. Verify that the OfficeScan server has been upgraded. Perform one of the following steps:
  2. After installing this patch, restart the web browser.
  3. Verify if component update on the server is successful by opening the web console and going to Logs > Server Updates Logs.

 

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6. Known Issues


The following are the known issues in this release:

Agent Rollback

After performing a rollback of this Patch, endpoints running Windows 10 Creators Update(RS2) experience a module incompatibility problem.

Data Loss Prevention

The Data Loss Prevention feature cannot monitor data being transmitted using HTTPS protocol in Microsoft Edge.

 

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7. Release History


Visit the following web site for more information about updates to this product:

http://www.trendmicro.com/download.

Prior Releases

Previous releases include the following:

 

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8. Contact Information


A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

http://www.trendmicro.com/us/about-us/contact/index.html

NOTE: This information is subject to change without notice.

 

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9. About Trend Micro


Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years of experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.

Copyright 2017, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.

 

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10. License Agreement


Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.

License Attributions can be viewed from the OfficeScan web console.

 

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