| #

## Configuring the Agent Communicator Heartbeat

Use the Communication Time-out screen to define the frequency and maximum delay times (in minutes) for the Control Manager server and agent communication.

| ##### Note The agent/communicator heartbeat setting only applies to Communicators for managed products directly controlled by the Control Manager server. Child Control Manager server agent/communicators use pre-defined values: Frequency: 3 minutes Maximum delay: 5 minutes

### Procedure

1. Open the Control Manager console.
2. Navigate to Administration → Settings → Communication Time-out Settings.
   The Communication Time-out screen appears.
3. On the working area, leave the default values or specify new settings for the following:
   - Report managed product status every: Defines how often the managed product responds to Control Manager server messages. Valid values are between 5 to 480 minutes
   - If no communication, set status as abnormal after: Specifies how long Control Manager waits for a response from the managed product before changing its web console status to (inactive). Valid values are between 15 and 1440 minutes.

   | ##### Note The If no communication, set status as abnormal after value must be at least triple the Report managed product status every value.

4. Click Save.