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## Knowledge Base

The Trend Micro Knowledge Base is a 24x7 online resource that contains thousands of do-it-yourself technical support procedures for Trend Micro products. Use the Knowledge Base, for example, if you are getting an error message and want to find out what to do. New solutions are added daily.
Also available in the Knowledge Base are product FAQs, important tips, preventive antivirus advice, and regional contact information for support and sales.
The Knowledge Base can be accessed by all Trend Micro customers as well as anyone using an evaluation version of a product. Visit:
http://esupport.trendmicro.com/
And, if you can't find an answer to a particular question, the Knowledge Base includes an additional service that allows you to submit your question via an email message. Response time is typically 24 hours or less.