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## Using Trend Support / System Debugger

ScanMail Debugger can assist you in debugging or reporting the status of the ScanMail processes. When you are having unexpected difficulties you can use the debugger to create debugger reports and send them to Trend Micro technical support for analysis.

### Procedure

1. Click Administration → Trend Support/Debugger from the main menu.
   The Trend Support/System Debugger screen displays.
2. Select the modules to download:
   - ScanMail for Microsoft Exchange Master Service
   - ScanMail for Microsoft Exchange Remote Configuration Server
   - ScanMail for Microsoft Exchange System Watcher
   - Virus Scan API (VSAPI)
   - Simple Mail Transfer Protocol (SMTP)

     | ##### Note This feature only displays for ScanMail with Exchange Server 2003.

   - Transport Service

     | ##### Note This feature only displays for ScanMail with Exchange Server 2010 and 2007

   - Common Gateway Interface (CGI)
   - End User Quarantine (EUQ)
3. Click Apply.