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## Speeding Up Your Support Call

When you contact Trend Micro, to speed up your problem resolution, ensure that you have the following details available:

- Operating System and Service Pack version
- Network type
- Computer brand, model, and any additional hardware connected to your computer
- Browser version
- Amount of memory and free hard disk space on your computer
- Detailed description of the install environment
- Exact text of any error message given
- Steps to reproduce the problem