ScanMail Debugger can assist you in debugging or reporting the
status of the ScanMail
processes. When you are having unexpected difficulties, you can use the debugger to
create debugger reports and send them to Trend Micro technical support for analysis.
Procedure
Click Administration → Trend Support/Debugger from the main menu.
The Trend Support/System Debugger screen displays.
Select the modules to debug:
ScanMail for Microsoft Exchange Master
Service
ScanMail for Microsoft Exchange Remote Configuration
Server
ScanMail for Microsoft Exchange System Watcher
Virus Scan API (VSAPI) (for Exchange Server 2010)
Store Level Scan (for Exchange Server 2013 and
2016)
Transport Service
Common Gateway Interface (CGI)
End User Quarantine (EUQ)
Click Apply.
Note
ScanMail does
not require that the services restart after enabling or disabling
debugging.