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## Using Trend Support / System Debugger

ScanMail Debugger can assist you in debugging or reporting the status of the ScanMail processes. When you are having unexpected difficulties, you can use the debugger to create debugger reports and send them to Trend Micro technical support for analysis.

### Procedure

1. Click Administration → Trend Support/Debugger from the main menu.
   The Trend Support/System Debugger screen displays.
2. Select the modules to debug:
   - ScanMail for Microsoft Exchange Master Service
   - ScanMail for Microsoft Exchange Remote Configuration Server
   - ScanMail for Microsoft Exchange System Watcher
   - Virus Scan API (VSAPI) (for Exchange Server 2010)
   - Store Level Scan (for Exchange Server 2013 and 2016)
   - Transport Service
   - Common Gateway Interface (CGI)
   - End User Quarantine (EUQ)
3. Click Apply.

   | ##### Note ScanMail does not require that the services restart after enabling or disabling debugging.