<<<>>> Trend Micro Incorporated February 12, 2018 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) ServerProtect(TM) for EMC(R) Celerra(TM) 5.8 Critical Patch - Build 1516 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Contents =================================================================== 1. Overview of this Critical Patch Release 1.1 Issues 1.2 Files Included in this Release 2. Documentation Set 3. System Requirements 4. Installation 4.1 Installing 4.2 Uninstalling 5. Post-installation Configuration 6. Known Issues 7. Release History 8. Contact Information 9. About Trend Micro 10. License Agreement =================================================================== 1. Overview of this Critical Patch Release ======================================================================== This critical patch adds a special antivirus program compatibility registry key required to install the KB4056892 update from Microsoft(TM) on protected computers. NOTE: Install this critical patch before completing any procedure in this section (see "Installation"). 1.1 Issues ===================================================================== The following enhancement is included in this critical patch: Enhancement: This critical patch adds a special antivirus program compatibility registry key to the Normal Server and Information Server. Microsoft checks for this special registry key value on the computer before running the next Security Update for Windows(TM). Microsoft KB4056892 was released in January 4, 2018 and requires the new registry key installed before you can apply the update. For more information about Microsoft KB4056892, refer to the following link: https://support.microsoft.com/en-us/help/4056892/ windows-10-update-kb4056892 This registry is created automatically each time spntsvc restarts even after this key has been deleted. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Procedure: To disable this behavior: a. Install this critical patch (see "Installation"). b. Open the Registry Editor. c. Add the following key: Key="HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ ServerProtect\CurrentVersion\SpntService" Name="DisableSUVPCompat" Type="REG_DWORD" Value="0x00000001" 1.2 Files Included in this Release ===================================================================== A. Files for Current Issue --------------------------------------------------------------------- Module File Name Build No. ==================== ========= 32-bit Normal Server SpntSvc.exe 5.80.0.1516 64-bit Normal Server SpntSvc.exe 5.80.0.1516 B. Files for Previous Issues --------------------------------------------------------------------- Module File Name Build No. ==================== ========= 32-bit Normal Server TMNotify.dll 5.80.0.1516 eng50.dll 5.80.0.1516 Notification.dll 5.80.0.1516 LogMaster.dll 5.80.0.1516 LogViewer.exe 5.80.0.1516 StRpcSrv.dll 5.80.0.1516 DCE.dll 5.80.0.1516 64-bit Normal Server TMNotify.dll 5.80.0.1516 eng50.dll 5.80.0.1516 Notification.dll 5.80.0.1516 LogMaster.dll 5.80.0.1516 LogViewer.exe 5.80.0.1516 StRpcSrv.dll 5.80.0.1516 DCE.dll 5.80.0.1516 Information Server TMNotify.dll 5.80.0.1516 EarthAgent.exe 5.80.0.1516 Notification.dll 5.80.0.1516 MCP CMAgent ProductLibrary.dll 5.80.0.1516 CMAgent.exe 5.80.0.1516 Patch Files Tmpatch.exe 2.2.0.1026 Setup.ini n/a readme.txt n/a license.txt n/a 2. Documentation Set ======================================================================== To download or view electronic versions of the documentation set for this product, go to http://docs.trendmicro.com 3. System Requirements ======================================================================== Install this critical patch only on endpoints protected by ServerProtect 5.8 for EMC Celerra English Version Patch 2. You can download this patch from: http://www.trendmicro.com/download 4. Installation ======================================================================== This section explains key steps for installing the critical patch. 4.1 Installing ===================================================================== To install: 1. Close the management console. If this is not running at the time of installation, proceed with the next step. 2. Copy the "spemc_580_win_en_criticalpatch1516.exe" patch installation file to a temporary folder. 3. Run the patch file. The license screen appears. 4. If you disagree with the terms of the legal agreement, choose the "I do not agree with the terms of the legal agreement." option and click "Cancel" to abort the installation. Otherwise, choose the "I accept the terms of the legal agreement" and click "Next". The "readme" appears. 5. Read the contents of the readme carefully and click "Install". The Information Server deploys the patch to Normal Servers 30 seconds after the installation is completed and restarts the ServerProtect services. Note: If the installation does not complete successfully, contact Trend Micro technical support. 6. If the Management Console is not installed on the same server as both the Information Server and Normal Server, manually add the following key on the server where the Management Console is installed: Key="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows \CurrentVersion\QualityCompat" Name="cadca5fe-87d3-4b96-b7fb-a231484277cc" Type="REG_DWORD” Value="0x00000000” 4.2 Uninstalling ===================================================================== To roll back to the previous build: 1. On the Normal Server, run the following shell command to stop the Normal Server service: net stop spntsvc 2. On the Information Server, run the following shell commands to stop the Trend Micro Management Communication Protocol (MCP) CMAgent service: net stop ServerProtectCMAgent 3. On the Information Server, run the following shell commands to stop the Information Server service: net stop earthagent 4. On the Normal Server, rename the backup files in the ServerProtect home directory and use these to replace the current files. The names of the backup files have ".bak" in the extension. 5. On the Information Server, open the Information Server's home directory and copy the files from the ".\backup\hfb1516\filegroup100" folder to the ".\CMAgent" folder. 6. On the Information Server, open the Information Server's home directory and copy the files from the ".\backup\hfb1516\filegroup10\" folder to the current directory. 7. On the Normal Server, run the following command to start the Normal Server service: net start spntsvc 8. On the Information Server, run the following commands to start the MCP CMAgent service: net start ServerProtectCMAgent 9. On the Information Server, run the following commands to start the Information Server service: net start earthagent 5. Post-installation Configuration ======================================================================== No post-installation steps are required. NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product. 6. Known Issues ======================================================================== There are no known issues for this critical patch release. 7. Release History ======================================================================== For more information about updates to this product, go to: http://www.trendmicro.com/download 8. Contact Information ======================================================================== A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees. Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products. http://www.trendmicro.com/us/about-us/contact/index.html NOTE: This information is subject to change without notice. 9. About Trend Micro ======================================================================== Smart, simple, security that fits As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information. Copyright 2018, Trend Micro Incorporated. All rights reserved. Trend Micro, ServerProtect, and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 10. License Agreement ======================================================================== View information about your license agreement with Trend Micro at: http://www.trendmicro.com/us/about-us/legal-policies/ license-agreements Third-party licensing agreements can be viewed: - By selecting the "About" option in the application user interface - By referring to the "Legal" page of the Administrator's Guide