Contents
1. Hotfix Release Information 
Resolved Known Issues
Trend Micro Apex Central™ as a Service
This hotfix resolves the following issue(s):
The Trend Micro Deep Discovery Web Inspector product profile cannot be merged successfully because it contains unnecessary ASCII characters.
Solution:
This hotfix removes unnecessary ASCII characters from the Deep Discovery Web Inspector product profile to ensure that the profile can be merged successfully.
The web console of Apex Central as a Service displays a warning message and a disabled "Start Retro Scan" button in the Security Threat information for a URL.
Solution:
This hotfix removes the warning message and the disabled "Start Retro Scan" button from the Security Threat page for URLs.
The number of queried Attach Discovery Detection logs on Log Query differ from the number of forwarded Syslog entries forwarded.
Solution:
This hotfix ensures that there is no discrepancy between the number of queried Attach Discovery Detection logs on Log Query and the number of forwarded Syslog entries.
An issue prevents the Syslog Forward function from working under the UDP protocol.
Solution:
This hotfix resolves the issue.
A path traversal vulnerability has been found in Apex Central 2019.
Solution:
The hotfix resolves the path traversal vulnerability.
The system does not save non-monitored targets in the Data Loss Prevention(TM) (DLP) policy setting if the target contains uppercase characters.
Solution:
This hotfix resolves this issue by ensuring that the system saves non-monitored targets in the DLP policy setting even if the target contains uppercase characters.
The intrusion prevention rules are missing on the Apex Central version running on Norway platforms.
Solution:
This hotfix resolves this issue by enabling the rule update function to properly support Norway platforms.
An issue prevents the Operation Center from merging custom reporting line circles so it displays random custom reporting line names instead. This issue occurs if the custom reporting lines include an Active Directory user that does not have a manager.
Solution:
The hotfix ensures that the custom reporting line displays correctly in this situation.
An issue prevents Apex Central from deploying policies after it is upgraded from Control Manager 6.0.
Solution:
The hotfix resolves this issue.
An issue prevents Apex Central from purging Behavior Monitoring Logs.
Solution:
The hotfix resolves the issue so that Behavior Monitoring Logs are purged correctly.
An issue triggers false rebuild attack discovery detections every hour, which affects Apex Central performance.
Solution:
This hotfix resolves the issue.
The "Database is busy. Please..." error message appears on the "User/Endpoint Directory" page when the SQL server and database use different collation settings.
Solution:
This hotfix resolves the error by updating the SQL script to enable it to use the database collation settings instead of the SQL server collation settings.
Trend Micro Apex One™ as a Service
This hotfix resolves the following issue(s):
The system may generate duplicate ADE detections in the Apex One security agents where the Endpoint Sensor is enabled.
Solution:
This hotfix updates the Apex One Endpoint Sensor program to resolve this issue.
The network speed slows down when Trend Micro Data Loss Prevention(TM) (DLP) is enabled.
Solution:
This hotfix updates the DLP module to fix this issue.
The Apex One Behavior Monitoring feature may prevent users from opening Microsoft Office applications normally and may cause high CPU usage issues on protected computers.
Solution:
This hotfix updates the Apex One agent program to resolve this issue.
Procedure:
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the Apex One server installation directory.
- Under the "Global Setting" section, manually add the "UnregUMHEventList" key and set its value to "140".
- [Global Setting]
- UnregUMHEventList=140
- Save the changes and close the file.
- Open the Apex One web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The Apex One server deploys the command to security agents and adds the following registry entry on all security agent computers:
- Path:
- For x64 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\AEGIS\
- For x86 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\AEGIS\
- Key: UnregUMHEventList
- Type: String
- Value: "The encrypted string with the prefix !CRYPTEX!"
- Restart the Apex One security agent.
Users may experience the "Outdated Agents" group displays inaccurate information on the Endpoint Status Widget of the Dashboard on the Apex One web console.
Solution:
This hotfix updates the Apex One server program and the SQL stored procedure to resolve this issue.
The DLP module cannot block Twitter and Facebook message posts that contains sensitive information.
Solution:
This hotfix updates the DLP module to resolve this issue.
The hostname in Attack Discovery Detections widget may display garbled characters if the operating system of the endpoint is not in a multi-byte language but the hostname is multi-byte, for example, Chinese.
Solution:
This hotfix updates the Apex One security agent program to resolve the issue.
Trend Micro Apex One™ (Mac) as a Service
This hotfix resolves the following issue(s):
When installing TrendMicroSecurity.app install on Mac OS 10.15.1, the system may stop responding.
Solution:
This hotfix resolves this issue by checking the iCore process status before displaying the screen for full disk access configuration.
After minimizing the Security Agent console in Mac OS Catalina (10.15.1), you may not be able to open the Security Agent console by clicking the Apex One (Mac) icon in the task bar.
Solution:
This hotfix resolves this issue by terminating the TrendMicroSecurity.app when the console window is closed.
Enhancements
Trend Micro Apex Central™ as a Service
The following enhancements are included in this hotfix:
This hotfix enables Apex Central to sort policy changing domain agents every 10 minutes instead of at 15:15 everyday.
This hotfix adds a new error message containing the workaround for when Single-Sign On (SSO) fails because the browser cookie length limit has been exceeded.
Trend Micro Apex One™ as a Service
The following enhancements are included in this hotfix:
The Server Migration Tool for Apex One as a Service does not import on-premises email notification settings and unreachable network settings, which are not configurable in the SaaS environment.
This hotfix enables the Apex One agent to collect and send the Apex One agent process performance counter information to Trend Micro.
Trend Micro Apex One™ (Mac) as a Service
The following enhancements are included in this hotfix:
This hotfix enhances communication with Trend Micro XDR.
Additional Information
Trend Micro Apex Central™ as a Service
No additional information available.
Trend Micro Apex One™ as a Service
Security Agent version: 14.0.6526
Security Agent restart: Required
Estimated size of network traffic (in terms of bandwidth) required for deployment:
- 32-bit Security Agent hotfix = 13 MB
- 64-bit Security Agent hotfix = 15 MB
Trend Micro Apex One™ (Mac) as a Service
Security Agent version : 3.5.3213
Security Agent restart requirement : Not required
Estimated size of network traffic (in terms of bandwidth) required for deployment:
64-bit Security Agent hotfix = 116 MB
2. Documentation Set
-
The document set includes:
- Trend Micro Apex One™ as a Service documents
- Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
- Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
- Trend Micro Apex Central™ as a Service documents
- Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Central™ as a Service console and features.
- Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
- Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Central™ as a Service console.
- Automation API Guide: A PDF document that explains how to use Trend Micro Apex Central™ Automation APIs.
- Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Central™ as a Service console.
- Trend Micro Apex One™ server documents
- Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ server administration.
- Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex One™ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
- Trend Micro Apex One™ (Mac) server documents
- Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ (Mac) server administration.
- Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex One™ as a Service console.
- Security Agent documents
- Trend Micro Apex One™ Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ Security Agent installation procedures, and Trend Micro Apex One™ Security Agent management.
- Trend Micro Apex One™ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
- Trend Micro Apex One™ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ (Mac) Security Agent installation procedures, and Trend Micro Apex One™ (Mac) Security Agent management.
Download the latest versions of the PDF documents and readme at our online documentation.
3. Post-installation Configuration
No post-installation steps are required.
NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.
4. Known Issues
Trend Micro Apex Central™ as a Service
Known issues in this release:
The file name of the attached ZIP file for a generated report contains garbled text if the report name contains non-alphanumeric characters.
The attached ZIP file for a generated report cannot be opened of the report name contains Traditional Chinese characters.
If Apex Central as a Service is the Node Apex Central of an on-premises Hub Apex Central server, Apex Central as a Service might not be able to receive Suspicious Object Lists from the on-premises Hub Apex Central.
To resolve this issue, contact your support representative.
Trend Micro Apex One™ as a Service
Known issues in this release:
Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.
Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.
Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.
After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.
The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.
When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.
After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.
Trend Micro Apex One™ (Mac) as a Service
Known issues in this release:
After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.
When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a backslash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.
To resolve this issue, use a colon (:) to search for the files.
5. Contact Information
A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.
Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.
http://www.trendmicro.com/us/about-us/contact/index.html
NOTE: This information is subject to change without notice.
6. About Trend Micro
Smart, simple, security that fits
As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.
Copyright 2020, Trend Micro Incorporated. All rights reserved.
Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.
7. License Agreement
View information about your license agreement with Trend Micro at: http://www.trendmicro.com/us/about-us/legal-policies/license-agreements/
Third-party licensing agreements can be viewed:
- By selecting the "About" option in the application user interface
- By referring to the "Legal" page of the Administrator's Guide