1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-69136)

Performance Enhancement

iES

A blank screen appears after clicking "Assess Impact" on the Advanced Discovery Detections widget.

Solution

This hotfix resolves the issue and properly displays the assessment criteria.

Issue 2 (SEG-66418)

The Trend Micro Deep Discovery Web Inspector product profile cannot be merged successfully because it contains unnecessary ASCII characters.

Solution

This hotfix removes unnecessary ASCII characters from the Deep Discovery Web Inspector product profile to ensure that the profile can be merged successfully.

Issue 3 (SEG-62090)

The number of queried Attach Discovery Detection logs on Log Query differ from the number of forwarded Syslog entries forwarded.

Solution

This hotfix ensures that there is no discrepancy between the number of queried Attach Discovery Detection logs on Log Query and the number of forwarded Syslog entries.

Issue 4 (SEG-67181)

An issue prevents the Syslog Forward function from working under the UDP protocol.

Solution

This hotfix resolves the issue.

Issue 5 (VRTS-3590), (VRTS-3863)

A path traversal vulnerability has been found in Apex Central 2019.

Solution

The hotfix resolves the path traversal vulnerability.

Issue 6 (SEG-64901)

The system does not save non-monitored targets in the Data Loss Prevention(TM) (DLP) policy setting if the target contains uppercase characters.

Solution

This hotfix resolves this issue by ensuring that the system saves non-monitored targets in the DLP policy setting even if the target contains uppercase characters.

Issue 7 (SEG-67195)

The intrusion prevention rules are missing on the Apex Central version running on Norway platforms.

Solution

This hotfix resolves this issue by enabling the rule update function to properly support Norway platforms.

Issue 8 (SEG-64392)

An issue prevents the Operation Center from merging custom reporting line circles so it displays random custom reporting line names instead. This issue occurs if the custom reporting lines include an Active Directory user that does not have a manager.

Solution

The hotfix ensures that the custom reporting line displays correctly in this situation.

Issue 9 (SEG-66466)

An issue prevents Apex Central from deploying policies after it is upgraded from Control Manager 6.0.

Solution

The hotfix resolves this issue.

Issue 10 (SEG-67182)

An issue prevents Apex Central from purging Behavior Monitoring Logs.

Solution

The hotfix resolves the issue so that Behavior Monitoring Logs are purged correctly.

Issue 11 (SEG-66885)

An issue triggers false rebuild attack discovery detections every hour, which affects Apex Central performance.

Solution

This hotfix resolves the issue.

Issue 12 (SEG-64841)

The "Database is busy. Please..." error message appears on the "User/Endpoint Directory" page when the SQL server and database use different collation settings.

Solution

This hotfix resolves the error by updating the SQL script to enable it to use the database collation settings instead of the SQL server collation settings.

Issue 13 (SEG-63762)

The Apex Central server times out when the SQL server queries large data sets.

Solution

This hotfix resolves the server timeout issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-58672)

The Apex One Vulnerability Protection agent cannot uninstall the Trend Micro Vulnerability Protection (TMVP) agent completely while its driver is being used by the system.

Solution

This hotfix enables Apex One agent to show a "Restart Required" message to complete the uninstallation of TMVP agent and driver.

Issue 2 (SEG-62131)

The wrong date appears in the "Last Update" field on the Attack Discovery and Endpoint Sensor Trusted Pattern widget.

Solution

This hotfix sets the time zone between GMT -1 to GMT -11 to ensure that the correct date appears in the "Last Update" field.

Issue 3 (SEG-68861)

Administrators notice that the policy status may encounter a "Pending: Waiting for Product Agent" message on the Endpoint Sensor for several days when deploying several policy files at the same time.

Solution

This hotfix uses the latest version of the Apex One Server to resolve this issue.

Issue 4 (SEG-67082)

The system cannot successfully install the Application Control server if the SQL server contains a semi-colon (";") in its password.

Solution

This hotfix resolves this issue so that the system can install the Application Control server successfully.

Issue 5 (SEG-65326)

The Application Control agent service is dependent on some Microsoft(TM) Windows(TM) services. If some Windows services are not running, the system does not start the Application Control agent service.

Solution

This hotfix resolves the Application Control agent service dependency issue. After applying this hotfix, the Application Control agent service starts some Windows services automatically as it is starts up.

Issue 6 (SEG-64672), (SEG-69734)

Agent computers may encounter a performance issue during Windows updates.

Solution

This hotfix updates the agent program to improve its performance during Windows updates.

Issue 7 (VRTS-3677)

A potential process communication risk in the security agent exists in the Apex One server.

Solution

This critical patch updates the Apex One server program to remove this vulnerability.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1

Vulnerability Patches

Apex Central has patched Cross Site Scripting (XSS) vulnerabilities.

Enhancement 2

Performance Enhancement

Apex One (Mac)

This hotfix enhances the performance of Apex One (Mac) as a Service.

Enhancement 3

Performance Enhancement

Apex One (Mac)

This hotfix improves the startup speed and startup flow of the Apex One Security Agent to help reduce unexpected errors during Security Agent startup.

Enhancement 4

New Features

Security Agent Uninstallation

Apex One (Mac) provides enhanced password security for Security Agent uninstallation on endpoints when an uninstallation password is required.

Enhancement 5

New Features

Policy Management Enhancement

Apex One Security Agent policies support inheritance for Predictive Machine Learning settings.

Enhancement 6

New Features

Enhanced API Integration

Apex Central supports a new API that forwards detection logs in CEF format to SIEM servers.

Enhancement 7 (SEG-60909)

This hotfix enables Apex Central to sort policy changing domain agents every 10 minutes instead of at 15:15 everyday.

Enhancement 8 (SEG-67527)

This hotfix adds a new error message containing the workaround for when Single-Sign On (SSO) fails because the browser cookie length limit has been exceeded.

Enhancement 9 (SEG-67916), (SEG-67462)

This hotfix enables Apex One as a Service Hybrid mode to support Data Lake integration for Root Cause Analyses.

Enhancement 10 (SEG-67793)

This hotfix ensures that logforwarder.exe can forward logs to the SIEM server by using SSL/TLS protocol, but does not upload the server certificate.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (VRTS-4060)

This critical patch updates the program update checking logic on Apex One security agents to help ensure that only authentic program updates are applied.

Enhancement 2 (VRTS-4061)

This critical patch enhances the security of the Server Migration Tool.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1

This hotfix enhances the performance of Apex One (Mac) as a Service.

Enhancement 2

This hotfix improves the startup speed and startup flow of the Apex One (Mac) Security Agent to help reduce unexpected errors during Security Agent startup.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.6850

Security Agent restart: Required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent hotfix = 104 MB
  • 64-bit Security Agent hotfix = 152 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent version : 3.5.3310

Security Agent restart requirement : Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent hotfix = 122MB

2. Documentation Set

    The document set includes:

  • Trend Micro Apex One™ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Central™ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Central™ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Central™ as a Service console.
    • Automation API Guide: A PDF document that explains how to use Trend Micro Apex Central™ Automation APIs.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Central™ as a Service console.
  • Trend Micro Apex One™ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex One™ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex One™ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex One™ as a Service console.
  • Security Agent documents
    • Trend Micro Apex One™ Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ Security Agent installation procedures, and Trend Micro Apex One™ Security Agent management.
    • Trend Micro Apex One™ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex One™ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ (Mac) Security Agent installation procedures, and Trend Micro Apex One™ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

Known issues in this release:

Known issue 1

The file name of the attached ZIP file for a generated report contains garbled text if the report name contains non-alphanumeric characters.

Known issue 2

The attached ZIP file for a generated report cannot be opened of the report name contains Traditional Chinese characters.

Known issue 3

If Apex Central as a Service is the Node Apex Central of an on-premises Hub Apex Central server, Apex Central as a Service might not be able to receive Suspicious Object Lists from the on-premises Hub Apex Central.

To resolve this issue, contact your support representative.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a backslash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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