1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-109797),

Certain specific paths cannot be added into the exception list of the Apex One Server from the policy setting page of the Apex Central console.

Solution

This Hotfix updates the Apex Central policy component to resolve the issue.

Issue 2 (SEG-103792),

The device control list disappears from the policy deployment page of the Apex Central console after migration.

Solution

This Hotfix updates the Apex Central policy deployment module to resolve the issue.

Issue 3 (SEG-113455),

A case-sensitivity issue prevents Apex Central from generating reports successfully.

Solution

This Hotfix resolves the issue so Apex Central can generate reports normally.

Issue 4 (SEG-111033),

Chinese characters appear garbled in report email notifications.

Solution

This Hotfix ensures that Chinese characters display normally in report email notifications.

Issue 5 (SEG-109243),

The Windows Event Log is not triggered by a "Pattern file/Cleanup template update successful" event when the "Available Users and Groups list" is empty.

Solution

This Hotfix resolves this issue.

Issue 6 (SEG-110619),

An error occurs when users add a user defined Suspicious Object (UDSO) through the AddUserDefinedSO API.

Solution

This Hotfix resolves the error.

Issue 7 (SEG-113571),

Apex Central sends outdated detection notifications.

Solution

This Hotfix ensures that only new detection logs trigger notifications.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-116577),

The Application Control Server may not be able to handle criteria that have been exported and imported again.

Solution

This Hotfix updates the Application Control Server files to resolve this issue.

Issue 2 (SEG-116576),

The Application Control agent may not be able to start successfully if there is an incomplete agent registry key.

Solution

This Hotfix updates the Application Control agent files to resolve this issue.

Issue 3 (SEG-108621),

Sometimes, the "User Name" field in Data Loss Prevention(TM) (DLP) violation logs is empty.

Solution

This Hotfix updates the Data Protection module to resolve this issue.

Issue 4 (SEG-115523),

An issue related to Smart Protection Servers may delay violation pop-up notifications on endpoints where the Security Agent is installed.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 5 (SEG-114515), (SEG-114381), (SEG-106594),

Users may not be able to save changes to the "Web Console Settings" page of the Apex One web console.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Issue 6 (SEG-118274), (SEG-117987),

An issue related to the Behavior Monitoring module may cause the Trend Micro Unauthorized Change Prevention ("TMBMSRV.exe") service to stop unexpectedly.

Solution

This Hotfix updates the Behavior Monitoring module to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-112419), (PDGJIRA-2638),

The Trend Micro Apex One (Mac) agent Network Filter may experience interoperability issues which affect the performance of a protected Mac.

Solution

This Hotfix adds some macOS system processes to the Network Filter approved list to prevent the interoperability issues.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (SEG-112421), (PDGJIRA-1035),

This Hotfix enables the Apex One Vulnerability Protection module to support up to 100 entries in the approved IP list.

Enhancement 2 (SEG-115659),

This Hotfix extends the timeout value from 30 seconds to 180 seconds to help minimize SQL exceptions during Apex Central installation.

Enhancement 3 (SEG-111228), (SEG-111225), (SEG-111226), (SEG-109118),

This Hotfix adds the following information in syslog:

  • Apex Central Hostname
  • A unique Message ID for each detection log
  • Agent tree path
Enhancement 4 (PDGJIRA-761),

This Hotfix disables weak encryption protocols and enables Apex Central to support TLS 1.2 only. This change does not affect the on-premise Apex Central. For on-Premise Apex Central, follow the KB link below to evaluate if this update can be applied without service interruption. If the update has already been applied, set "m_strSSLCipherList = TLSv1.2" in "SystemConfigration.xml" to ensure that Single Sign-on (SSO) can go thorough TLSv1.2.

Enhancement 5 (SEG-111227),

This Hotfix enables Apex Central to support Device Control Logs from Trend Micro Security for Mac(TM). On-premise Trend Micro Security for Mac installations require Trend Micro Security for Mac 2021 Patch 3 to support this enhancement.

Enhancement 6 (SEG-22679),

Currently, when a user sends an isolation/restore isolation task through Apex Central, the page will display a message indicating that the command has been sent and is now wait for the agent to be notified. To refresh the status, users need to navigate away from the page and go back again.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-43), (SEG-116606),

This Hotfix applies the following changes to the All File Extension templates, including DLP Templates and DLP Data Identifiers, used in Apex One DLP:

  1. The template will be removed for users that do not use it in any Apex One DLP Policy.
  2. The template will be made customizable for users who use it in any Apex One DLP Policy.
Enhancement 2 (PDGJIRA-709),

This Hotfix adds a count-dependent log purge function to enhance the retention mechanism for Scan Operation Logs.

Enhancement 3 (PDGJIRA-645),

This Hotfix updates the Virus Scan Engine (VSAPI) to version 21.550.1001.

Enhancement 4 (VRTS-5902), (VRTS-5943),

This Hotfix updates the permission assignment process of the Apex One server program to enhance security.

Enhancement 5 (VRTS-5920), (VRTS-5922),

This Hotfix updates the permission control feature of the Apex One Security Agent program to enhance security.

Enhancement 6 (VRTS-5939), (VRTS-6221),

This Hotfix updates the command authentication mechanism of the Apex One server to enhance security.

Enhancement 7 (VRTS-5924), (VRTS-5926),

This Hotfix updates the command authentication mechanism of the Apex One Security Agent to enhance security.

Enhancement 8 (VRTS-5978), (VRTS-5994), (VRTS-5980), (VRTS-5992), (VRTS-6114), (VRTS-6143), (VRTS-6112), (VRTS-6145), (VRTS-6116), (VRTS-6151),

This Hotfix updates the Apex One Security Agent program to improve agent security.

Enhancement 9 (VRTS-5987), (VRTS-5989),

This Hotfix updates the Damage Cleanup Engine to resolve a Local Privilege Escalation security issue.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1

This Hotfix enables Trend Micro Apex One (Mac) to officially drop support for macOS 10.11 (El Capitan) and macOS 10.12 (Sierra) from January 2022.

Enhancement 2 (PDGJIRA-2606),

This Hotfix enables Trend Micro Apex One (Mac) to send Device Control logs to Trend Micro Apex Central(TM).

Enhancement 3 (PDGJIRA-2634),

This Hotfix updates the Trend Micro Apex One (Mac) system requirements in the server document.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.9725

Security Agent restart: Required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 262.7 MB
  • 64-bit Security Agent Hotfix = 305.2 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.5366

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 207MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15
In rare conditions, ESEService stops responding while unloading.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
Back to Top