1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-125368),

Behavior Monitoring and Predictive Machine Learning log queries return blank results.

Solution

This Hotfix resolves this issue.

Issue 2 (SEG-128320),

Users cannot Single Sign-on (SSO) to the Apex One server using an account name that is longer than 36 characters.

Solution

This Hotfix resolves this issue.

Issue 3 (SEG-128605),

An issue prevents the Apex Central web console from exporting policies.

Solution

This Hotfix resolves this issue.

Issue 4 (SEG-114776),

The MDR service cannot resume after being suspended.

Solution

This Hotfix resolves this issue.

Issue 5 (SEG-124413),

Scheduled Update settings change unexpectedly after an Apex One Hotfix is applied.

Solution

This Hotfix resolves this issue.

Issue 6 (SEG-127047),

An issue prevents the Dashboard from displaying widgets properly.

Solution

This Hotfix resolves the issue.

Issue 7 (SEG-126105),

The Activation Code cannot be deployed to the product server due to an improper Product Profile merge.

Solution

This Hotfix resolves this issue.

Issue 8 (SEG-124727),

Adding new entries using the User-Defined Suspicious Object (UDSO) API returns an error when multiple requests are sent within a short time period.

Solution

This Hotfix resolves the issue.

Issue 9 (SEG-128485),

An issue causes the MsgReceiver.exe application to stop responding.

Solution

This Hotfix resolves this issue.

Issue 10 (PDGJIRA-187),

The display format and symbol for the file path are incorrect.

Solution

This Hotfix resolves this issue.

Issue 11 (SEG-119828),

It takes a long time to query email recipients which causes delays in sending out email notifications.

Solution

This Hotfix resolves this issue to ensure that email notifications are sent and received promptly.

Issue 12 (SEG-128051),

An issue prevents users from deploying pattern/engine updates to endpoints through Scheduled Update or Manual Update.

Solution

This Hotfix resolves the issue so users can deploy pattern/engine updates to endpoints through Scheduled Update or Manual Update.

Issue 13 (PDGJIRA-847), (SEG-131836),

The system configuration file becomes corrupted because the configuration was saved without any content integrity check.

Solution

This Hotfix ensures that Apex Central checks the integrity of the contents of the system configuration file before saving it.

Issue 14 (PDGJIRA-847), (SEG-131836),

Email notifications are not triggered because the process cannot retrieve the correct configuration.

Solution

This Hotfix resolves the issue so email notifications work normally.

Issue 15 (SEG-131836), (PDGJIRA-847),

Component updates do not work normally because of an issue that prevents the process from retrieving the correct configuration.

Solution

This Hotfix resolves the issue so component updates work normally.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-129111),

An issue prevents the Application Control server from reporting the correct policy status to Trend Micro Apex Central(TM) when the policy contains a large number of Application Control rules.

Solution

This Hotfix updates the Application Control server files to resolve this issue.

Issue 2 (SEG-115530),

An issue related to Data Protection module installation may prevent Security Agents where the Apex One Data Protection Service is enabled from properly detecting sensitive information and restricting device access on endpoints.

Solution

This Hotfix updates the Data Protection module and the Apex One Security Agent program to resolve this issue.

Issue 3 (SEG-128756), (SEG-128939), (SEG-128917), (SEG-129501), (SEG-129825),

Security Agents running on endpoints always appear under the "Outdated Agents" group of the Apex One Firewall component in the Endpoint Status Widget on the Apex One web console.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 4 (SEG-122147),

The following message displays when the "Initiate Scan Now" task is triggered on selected Security Agents from the Agent Management Screen of the Apex One web console.

"Security Agents will receive the scan command during the next scheduled or manual agent update."

Solution

This Hotfix updates the message to:

"Security Agents will receive the scan command during the next server polling."

Issue 5 (SEG-127371), (SEG-128446),

An issue related to garbled logon user information may cause Security Agent computers to disappear from the Agent Management Tree on the Apex One web console.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Issue 6 (SEG-125896),

False Data Loss Protection alerts may be generated when Security Agents with Data Loss Prevention(TM) (DLP) are configured to monitor sensitive data in Web Mail.

Solution

This Hotfix updates the Data Protection module to resolve this issue.

Issue 7 (SEG-128988),

In Japanese versions of Apex One as a Service, the Security Agent may update components from the ActiveUpdate Server at "https://osce12-p.activeupdate.trendmicro.co.jp" which is for Trend Micro OfficeScan(TM) XG or XG Service Pack 1 only.

Solution

This Hotfix updates the Apex One server program to ensure that the Security Agent updates components from the correct website.

Issue 8 (SEG-124763),

The following message displays on the Agent Selection Screen of the Apex One web console when users search for "Outdated Agents" from the Endpoint Status Widget of the Apex One web console.

"The Apex One server notifies agents installed on the selected endpoints to update components. To proceed, click Initiate Update."

This message is redundant for Apex One as a Service.

Solution

This Hotfix removes the message.

Issue 9 (SEG-125084),

Blue screen of death (BSOD) may occur on Apex One Security Agent computers when the Behavior Monitoring module encounters an invalid NULL pointer handling issue.

Solution

This Hotfix updates the Behavior Monitoring module to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-1123), (PDGJIRA-1124), (PDGJIRA-1125),

This Hotfix helps mitigate SQL exceptions during updates to Apex Central.

Enhancement 2 (SEG-128162),

This Hotfix extends the capacity of the database column that stores the department name from the Active Directory (AD) from 64 to 256 characters.

Enhancement 3 (SEG-118929),

This Hotfix adds the requested support identifiers for the following:

  • Social Security Number for Hungary
  • Tax Identification Number for Hungary
Enhancement 4 (SEG-126818),

This Hotfix enables LogForwarder to forward mapping string labels instead of numbers when forwarding the contents of the Action, Policy, Event_Type, Operation, and Risk_Level columns in Behavior Monitoring logs.

Enhancement 5 (SEG-22975),

For better synergy with Security Information and Event Management (SIEM) servers, this Hotfix adds a %processname% variable as the process name that accesses the URL in the web access policy violation event notifications found in the Microsoft Windows(TM) event logs.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-1234),

This Hotfix updates the Virus Scan Engine (VSAPI) to version 21.600.1006.

Enhancement 2 (PDGJIRA-1153),

This Hotfix retires the Intrusion Detection System (IDS) feature of the Apex One Firewall service. Refer to "https://success.trendmicro.com/solution/000289884" for details.

Enhancement 3 (PDGJIRA-1185), (PDGJIRA-1215),

This Hotfix enables the Apex One Security Agent program to finish installing an update of Trend Micro AMSI Provider Module without restarting the Security Agent computer.

Enhancement 4 (PDGJIRA-928), (VRTS-6200), (VRTS-6202),

This Hotfix improves the message integrity checking process of the Apex One server program to enhance security.

Enhancement 5 (PDGJIRA-833), (PDGJIRA-839), (PDGJIRA-840), (PDGJIRA-868),

This Hotfix updates the Apex One OpenSSL to version 1.1.11 and the cURL binary to version 7.78.0 to prevent a potential vulnerability issue.

Enhancement 6 (PDGJIRA-1016), (VRTS-6577), (VRTS-6579),

This Hotfix resolves a Link Following Privilege Escalation security issue in the Apex One Security Agent program.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-2692),

This Hotfix enables Trend Micro Apex One (Mac) to officially drop support for macOS 10.11 (El Capitan) and macOS 10.12 (Sierra) on January 2022.

Enhancement 2 (PDGJIRA-2714),

This Hotfix updates the Trend Micro Apex One (Mac) system requirements in the Online Help Center.

Enhancement 3 (PDGJIRA-2699),

This Hotfix ensures character strings display normally in the Apex One (Mac) Security Agent Device Control pop-up page.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.10223

Security Agent restart: Required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 289.3 MB
  • 64-bit Security Agent Hotfix = 372.5 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.5808

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 209MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15
In rare conditions, ESEService stops responding while unloading.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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