1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-129632),

User cannot reorder filtered policy.

Solution

This hotfix resolves this issue.

Issue 2 (SEG-128927),

AD synchronization cannot work normally.

Solution

This hotfix resolves this issue.

Issue 3 (SEG-132000), (SEG-120886),

The subject and body of scheduled report email are garbled.

Solution

This hotfix resolves this issue.

Issue 4 (SEG-131486),

Administrator may encounter the child process day shows "Undefined" of deviation page on Apex Central Policy.

Solution

This hotfix resolves this issue.

Issue 5 (SEG-131134),

The SQL query performance issues cause intermittent connectivity issues with the SaaS console.

Solution

This Hotfix resolves the issue.

Issue 6 (SEG-128019),

An issue prevents customers from using the Automation API to get data from Apex Central.

Solution

This Hotfix resolves this issue.

Issue 7 (SEG-128079),

An issue prevents users from accessing the "Dashboard > Security Posture" page.

Solution

The Hotfix resolves this issue.

Issue 8 (SEG-134284),

The system cannot send out standard email notifications if the system has the following settings:

  1. There is more than one additional recipient in a contact group.
  2. The end of line in message body ends with a backslash ("\").

Solution

The Hotfix resolves this issue by ensuring that the system can send out standard email notifications.

Issue 9 (SEG-131640),

The "Log Query" page does not show any data when users click on the link in the "Top Endpoints Affected by IPS Events" widget.

Solution

This Hotfix resolves the issue.

Issue 10 (PDGJIRA-1264),

A vulnerability has been found in the Active Update module.

Solution

This Hotfix resolves this issue.

Issue 11 (VRTS-7068),

A remote code execution vulnerability has been found in the file handling module.

Solution

This Hotfix resolves this issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-132112), (SEG-133378),

An agent-server communication issue may cause the Apex One server to not update the "Last Connected" information properly for Security Agent endpoints in the Apex One as a Service web console (Users/Endpoints and Product Status View screens).

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Issue 2 (SEG-131884),

The status of the firewall feature in the Apex One web console and Security Agent console may not match.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 3 (SEG-132991),

When the Predictive Machine Learning feature is enabled in Apex One, installing a third-party application on Security Agent endpoints may cause high CPU usage.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 4 (SEG-125683),

A dependency issue with Microsoft C and C++ (MSVC) runtime libraries during Security Agent installation on endpoints may cause the system to generate a Windows application event log ("[CatalogFileChecker] Invalid file: C:\Program Files (x86)\Trend Micro\Security Agent\ClientConsole.zip (HASH:").

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 5 (SEG-123147),

When Security Agent endpoints connect to a VPN, the proxy verification process introduces a network connection delay that may cause the File Reputation Service (FRS) and Web Reputation Service (WRS) feature status to appear as "Unavailable" in the Apex One web console and Security Agent console.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 6 (SEG-132231), (SEG-132367),

When Data Protection is activated, Security Agents may incorrectly block USB storage devices specified in the approved device list.

Solution

This Hotfix updates the Data Protection module to resolve this issue.

Issue 7 (PDGJIRA-1495), (SEG-134435),

An issue related to the Trend Micro iCRC Common Module may cause the Real-time Scan ("Ntrtscan.exe") service to stop unexpectedly.

Solution

This Hotfix updates the Trend Micro iCRC Common Module to resolve this issue.

Issue 8 (PDGJIRA-1393),

A file protection issue in Security Agents may cause Apex One to generate the event log "Invalid digital signature in file: C:\Program Files (x86)\Trend Micro\BM\DatFHS.dll (800b0100).".

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 9 (PDGJIRA-1407), (SEG-135564),

An enhanced security function in the Apex One Security Agent program may prevent users from restoring quarantined files using the Central Quarantine Restore feature.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 10 (SEG-128940),

When a Data Loss Prevention (DLP) incident is detected and blocked, the Security Agent may not display a pop-up event notification.

Solution

This Hotfix updates the Data Protection module to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-130157), (PDGJIRA-2723),

After the system upgrades the Apex One (Mac) agents, the "Component Versions" page does not show the "Last Updated" information.

Solution

This Hotfix resolves this issue by updating the system logic responsible for getting the "Last Updated" information.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (SEG-127988),

This Hotfix increases the acceptable file size for the hash data import file in the Application Control criteria found in the Apex Central page.

Refer to "https://success.trendmicro.com/solution/000290549" for details.

Enhancement 2 (SEG-116277),

Add the following three optional columns for the log query of Product Status.

  • Policy Name (Apex One)
  • Policy Status (Apex One)
  • Policy Version Deployed (Apex One)
Enhancement 3 (PDGJIRA-917),

This Hotfix improves the upgrade mechanism to help reduce the upgrade failure rates.

Enhancement 4 (SEG-125436),

This Hotfix increases the maximum capacity of labels in the "Users/Endpoint Directory" page.

Enhancement 5 (SEG-131550),

This Hotfix improves the performance of the information display on the Users/Endpoints screen.

Enhancement 6 (SEG-133388), (SEG-133589),

This Hotfix removes the limitation to allow Single Sign-on to the Vision One console.

Enhancement 7 (PDGJIRA-1105),

Policy management has been enhanced to support MITRE policy import.

Enhancement 8 (SEG-134001),

This Hotfix enhances the way to store debug logs to prevent the Apex Central server disk from becoming full.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-1224),

This Hotfix updates the Virus Scan Engine (VSAPI) to version 22.510.1003.

Enhancement 2 (PDGJIRA-1402), (PDGJIRA-1417),

This Hotfix updates the Behavior Monitoring Core Service module to version 2.98.1793.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-2725),

This Hotfix updates the copyright information to year 2022 in both the Apex One (Mac) server and the "About" page of the Apex One (Mac) agent.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.10297

Security Agent restart: Required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 293.5 MB
  • 64-bit Security Agent Hotfix = 377.8 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.5855

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 210MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15
In rare conditions, ESEService stops responding while unloading.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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