1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-143482),

The system generates a Windows event log when the TICAgentForMDR.exe service becomes unresponsive.

Solution

This Hotfix resolves the issue.

Issue 2 (SEG-143548),

Users with read-only accounts can still import device list files on the Device Control Allowed Devices screen.

Solution

This Hotfix updates the related modules to prevent read-only user accounts from modifying the Device Control Allowed Devices settings.

Issue 3 (PDGJIRA-1709),

An issue related to file name display prevents users from downloading Data Loss Prevention (DLP) forensic files.

Solution

This Hotfix resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-139793),

Clicking Update Now may not start a Manual Update because the required authentication credential information for the proxy server is not applied properly.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 2 (SEG-143332),

Virus/Malware detection logs may contain incomplete threat names.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 3 (SEG-129816),

On the Security Agent console, the Console Flyover menu may not display some Apex One feature names properly.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 4 (SEG-142436),

When Data Protection is enabled, Security Agents may incorrectly block USB storage devices that are specified in the Approved Devices list.

Solution

This Hotfix updates the Data Protection module and the Apex One Security Agent program to resolve this issue.

Issue 5 (SEG-142443),

An issue related to the Location Awareness feature may cause the File Reputation Service (FRS) to appear as "Unavailable" on the Apex One Security Agent console.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 6 (SEG-137826),

An issue related to the proxy settings may prevent the Web Reputation Service (WRS) from detecting and blocking access to potentially malicious website.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 7 (SEG-146997),

Users may not be able to export the status information of Security Agent endpoints on the Agent Management screen.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

This Hotfix resolves the following issue(s):

Issue 1 (PDGJIRA-2754),

When you set a Security Agent not to perform an upgrade, the Security Agent still upgrades to the latest version automatically.

Solution

This Hotfix updates the agent upgrade and policy deployment functions in Apex One (Mac) to resolve this issue.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-1623),

This Hotfix enhances the Apex Central service to prevent an unsuccessful service startup due to a large debug log size.

Enhancement 2 (SEG-105785),

This Hotfix updates the file aucfg.ini to retain customized settings and improve the agent patch update process.

Enhancement 3 (PDGJIRA-1816),

This Hotfix updates the system to automatically delete phantom endpoints that the system no longer manages on the Users/Endpoints screen.

Enhancement 4 (PDGJIRA-1922),

This Hotfix adds a random time period when performing a database re-index process in Apex Central as a Service.

Enhancement 5 (PDGJIRA-1965),

This Hotfix enhances the syslog to include the email subject information for security event logs.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-2052),

This Hotfix enables Apex One to use the "Microsoft Public RSA Time Stamping Authority" digital signature as a time stamp for code signing.

Enhancement 2 (VRTS-7549), (VRTS-7551), (PDGJIRA-1864),

This Hotfix updates the Apex One server program to enhance the access security of the Apex One web console.

Enhancement 3 (PDGJIRA-1914),

This Hotfix enables Apex One to regenerate all Apex One Firewall profiles regularly and send the updated profile settings to Security Agents.

Enhancement 4 (PDGJIRA-1706), (PDGJIRA-1708),

This Hotfix enhances the forensic data download process for Data Loss Prevention (DLP).

Enhancement 5 (PDGJIRA-1246),

This Hotfix removes the "Scan network drive" option for Real-time Scan. For more information, see "https://success.trendmicro.com/solution/000290827".

Enhancement 6 (PDGJIRA-1974), (VRTS-7527), (VRTS-7628), (VRTS-7652),

This Hotfix updates the OpenSSL library in Apex One to version 1.1.1o and the cURL binary to version 7.83.1 to enhance product security.

Enhancement 7 (PDGJIRA-2002),

This Hotfix updates the Apex One Security Agent program to process proxy server authentication credentials for Predictive Machine Learning.

Enhancement 8 (PDGJIRA-1703),

This Hotfix updates the Data Protection module to version 6.2.5138.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-2751),

This Hotfix updates the Apex One (Mac) web console to display the agent GUID information on the Agent Management screen.

Enhancement 2 (PDGJIRA-2752),

This Hotfix enables the Apex One (Mac) Server to send the "Last Connected" information to Apex One Central.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.11625

Security Agent restart: Required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 280.3 MB
  • 64-bit Security Agent Hotfix = 358.2 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.6159

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 214MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15
In rare conditions, ESEService stops responding while unloading.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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