1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-172605),

In some system logs, the "rt" CEF key value does not include the time zone information.

Solution

This Patch resolves the issue.

Issue 2 (SEG-166066),

An internal issue in Apex Central may prevent users from importing policies successfully.

Solution

This Patch resolves the issue.

Issue 3 (VRTS-9745), (VRTS-9747), (VRTS-9753), (VRTS-9755), (VRTS-9757), (VRTS-9759), (VRTS-9761), (VRTS-9434), (VRTS-9804), (VRTS-9807),

Potential Cross-Site Scripting (XSS) security issues are found in the Endpoint Encryption Plug-in in Apex Central.

Solution

This Patch updates the Endpoint Encryption Plug-in to resolve the issue.

Issue 4 (SEG-176075),

Apex Central may not be able to deploy policies to managed Security Agents.

Solution

This Patch resolves the issue.

Issue 5 (SEG-171760),

The system may return an incorrect error code for the List Security Agent API call.

Solution

This Patch updates the status handling process to resolve this issue.

Issue 6 (SEG-174409),

After configuration, the access permission settings do not function properly.

Solution

This Patch resolves this issue.

Issue 7 (SEG-172768),

The Active Directory synchronization tool may not work properly due to an issue in the protocol specification.

Solution

This Patch resolves the issue.

Issue 8 (SEG-174091),

An issue on the edit account screen in the web console may truncate the account password resulting in unsuccessful user login attempts.

Solution

This Patch resolves the issue.

Issue 9 (SEG-177468),

Apex Central is unable to deploy policies to Security Agents on endpoints running Windows 11.

Solution

This Patch resolves the issue.

Issue 10 (VRTS-9778), (VRTS-9416), (VRTS-9417), (VRTS-9664), (VRTS-9004), (VRTS-9630), (VRTS-9629),

A Server-side Request Forgery (SSRF) vulnerability is found in the Dashboard component.

Solution

This Patch resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-171987), (acc-1005),

A blue screen of death (BSOD) error may occur on Apex One Security Agent endpoints when the Suspicious Connection Service is enabled.

Solution

This Hotfix updates the Trend Micro EagleEye module to version 3.5.1032 to resolve this issue.

Procedure

To update the settings and deploy the solution globally:

  1. Install this Hotfix (see "Installation").
  2. Open the "ofcscan.ini" file in the "\PCCSRV\" folder in the Apex One server installation directory.
  3. Under the "Global Setting" section, manually add the SetTmeevwSublayerWeight key and set the key value to "65".
  • [Global Setting]
  • SetTmeevwSublayerWeight=65
  1. Save the changes and close the file.
  2. Open the Apex One web console and go to the "Agents > Global Agent Settings" screen.
  3. Click "Save" to deploy the settings to Security Agents. The Apex One server deploys the command to Apex One Security Agents and adds the following registry entries on all Security Agent endpoints:
  • Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmeevw\Parameters
  • Key: SublayerWeight
  • Type: DWORD
  • Value: 41
  1. Restart the Apex One Security Agent.

Issue 2 (SEG-177039),

The Edge Relay server information may still exist in the system registry on Security Agent endpoints even when the Edge Relay feature is not available in Apex One as a Service.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 3 (SEG-178498),

When Data Loss Prevention (DLP) is enabled, Security Agents may not be able to detect and block files uploaded from removable storage devices.

Solution

This Hotfix updates the Data Protection module to resolve this issue to version 6.2.5228 to resolve this issue.

Issue 4 (SEG-174703),

An issue related to the the Apex One Apex Central Agent ("OfficeScanCMAgent") service may prevent Apex Central from deploying security policies to Security Agents through Apex One.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Issue 5 (SEG-177896),

The Apex Central web console may display the "Abnormal" status for Apex One servers due to an issue related to the Apex One Apex Central Agent ("OfficeScanCMAgent") service preventing Apex One from updating the system status to Apex Central.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Issue 6 (SEG-178967), (SEG-173690),

An issue related to the Application Control module may result in a slow application startup on endpoints.

Solution

This Hotfix updates the related components to resolve this issue.

Issue 7 (SEG-166944),

After enabling the Apex One Web Reputation Service (WRS) feature in Apex One Security Agent, the Apex One NT Listener service ("TmListen.exe") may use up excessive amount of memory causing system performance degradation.

Solution

This Hotfix updates the Trend Micro Osprey module to version 5.1.1103 to resolve this issue.

Procedure

To update the settings and deploy the solution globally:

  1. Install this Hotfix (see "Installation").
  2. Open the "ofcscan.ini" file in the "\PCCSRV\" folder in the Apex One server installation directory.
  3. Under the "Global Setting" section, manually add the OspreyEnableH2ScanContextEarlyFree key and set the key value to "1".
  • [Global Setting]
  • OspreyEnableH2ScanContextEarlyFree=1
  1. Save the changes and close the file.
  2. Open the Apex One web console and go to the "Agents > Global Agent Settings" screen.
  3. Click "Save" to deploy the settings to Security Agents. The Apex One server deploys the command to Apex One Security Agents and adds the following registry entries on all Security Agent endpoints:
  • Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\ProtocolHandler\http2\config
  • Key: EnableH2ScanContextEarlyFree
  • Type: DWORD
  • Value: 1
  1. Restart the Apex One Security Agent.

Issue 8 (SEG-173463),

Blue screen of death (BSOD) may occur on Apex One Security Agent endpoints when the Apex One Firewall Service is enabled.

Solution

This Hotfix updates the Common Firewall module for Apex One to version 5.83.1101 to resolve this issue.

Issue 9 (SEG-174654),

A data structure issue in the SQL database server may affect the the performance of the Apex One server and cause the system to display incorrect Security Agent information on Agent Management screen in the web console.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Issue 10 (SEG-181529),

An issue related to the Debug Log save operation in Apex One may cause the OfcLogReceiverSvc.exe service to stop unexpectedly.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (SEG-171109),

This Patch adds the "SHA1" column for Predictive Machine Learning logs on the Log Query screen in the web console.

Enhancement 2 (ACC-204),

This Patch updates the Apex Central web console to include the "Policy Version" and "Last Edited" columns on the Policy Management screen for Apex One (Mac).

Enhancement 3 (SEG-167519),

This Patch enhances user experience by hiding the "Allowed USB Devices" and "Allowed Programs" when the USB device privilege is set to read-only for Device Control policy configuration.

Enhancement 4 (SEG-177098),

This Patch adds a new protocol filter value "TLS" on the Log Query screen for Suspicious Threats logs.

Enhancement 5 (SEG-172382),

This Patch adds a new data identifier (Malaysia: NRIC - National Registration Identity Card Number) for Data Loss Prevention.

Enhancement 6 (SEG-180604),

This Patch updates the related component to enhance integration with Apex One (Mac).

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (acc-281),

This Hotfix enables Apex One Security Agent to use encrypted text for Scan-Exclusions in registry entries on endpoints to enhance product security.

Enhancement 2 (acc-821), (acc-1039),

This Hotfix updates the Virus Scan Engine (VSAPI) to version 22.610.1017 to support Advanced Malware Detection for well-known and high-volume malware sample scanning.

Enhancement 3 (acc-407), (SEG-177713), (SEG-176678),

This Hotfix updates the OpenSSL library to version 3.0.8 and the cURL binary to version 8.0.1 for integrated Trend Micro modules in the Apex One server and Security Agent programs to enhance product security.

Enhancement 4 (acc-687), (acc-813),

This Hotfix updates the third-party application uninstallation process (TmUninstall) in the Apex One Security Agent program to enhance product security.

Enhancement 5 (acc-435),

This Hotfix enables Apex One Security Agent to support proxy settings in Service Gateway for Trend Vision One integration.

Enhancement 6 (acc-1220),

This Hotfix updates the Trend Micro iCRC Common Module to version 2.83.1068 and the OpenSSL library in the module to version 3.0.8 to enhance product security.

Enhancement 7 (SEG-172769), (SEG-181138),

This Hotfix updates the Data Protection module to version 6.2.5240 and enables the Data Protection feature for Device Control in Apex One Security Agent to block wireless USB network adapters.

Enhancement 8 (acc-993),

This Hotfix updates the Availability Test monitoring feature in Apex One to enhance system performance.

Enhancement 9 (acc-1207),

This Hotfix sets the "AutoOnStart" parameter to "1" and "ProtectionReportFrequency" to "60" in Apex One Security Agents to ensure that the system sends agent status updates to the managed Apex One server.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (maca1-3),

This Hotfix enables support for Trend Vision One Endpoint Security migration.

Enhancement 2 (PDGJIRA-194),

This Hotfix updates theiCore module in Apex One (Mac) Security Agent to enhance system performance.

Enhancement 3 (maca1-35),

This Hotfix updates the legal documents for third-party components used.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.12585

Security Agent restart: Required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix =298 MB
  • 64-bit Security Agent Hotfix = 377 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.7060

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 229MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15
In rare conditions, ESEService stops responding while unloading.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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