1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-172863),

If the parameter m_iZipReportAttachment is set to 0 in the file SystemConfiguration.xml, the system is unable to generate scheduled reports.

Solution

This Patch resolves the issue.

Issue 2 (SEG-179111),

The system is unable to send scheduled reports to recipients.

Solution

This Patch resolves the issue.

Issue 3 (SEG-177738),

When the "Static Templates" report content and "Email the Report as an Attachment" options are selected, the system is unable to send scheduled reports properly.

Solution

This Patch resolves the issue.

Issue 4 (SEG-181805),

On the Policy Management screen in the web console, the system may not remove multiple policies selected for deletion.

Solution

This Patch resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (SEG-181922),

Restoring quarantined files on the Central Quarantine Restore screen may take an excessive amount of time.

Solution

This Hotfix updates the Apex One server program to resolve this issue.

Issue 2 (SEG-152725),

After uninstalling and resinstalling a USB wireless network adapter on a Security Agent endpoint, the system may not apply the Data Loss Prevention (DLP) policies properly.

Solution

This Hotfix updates the Data Protection module to version 6.2.5247 to resolve this issue.

Issue 3 (SEG-183482),

When the Endpoint Basecamp agent and Service Gateway services are enabled, the Apex One Vulnerability Protection agent service may become unresponsive during policy deployment.

Solution

This Hotfix updates the Trend Micro Vulnerability Protection agent program to resolve this issue.

Issue 4 (SEG-185629), (SEG-185555), (SEG-186039),

Security Agents may use an invalid proxy server for network connections and appear as "Offline" on the Apex One web console.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 5 (acc-665), (acc-1320),

The Trend Micro Unauthorized Change Prevention ("TMBMSRV.exe") service may stop unexpectedly.

Solution

This Hotfix updates the Behavior Monitoring Core Service module to version 2.98.1948 to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (SEG-184196),

This Patch updates the Apex One for Mac widget to protect against Cross-Site Scripting (XSS) security issues.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (acc-1431),

This Hotfix updates the third-party product uninstallation process in Apex One to enhance product security.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-3239),

This Hotfix updates the description for the "Update Now" feature in the Apex One (Mac) Security Agent console to enhance user experience.

Enhancement 2 (PDGJIRA-2823),

This Hotfix updates the Apex One (Mac) Security Server widget to protect against the Cross-Site Scripting (XSS) security issues.

Enhancement 3 (PDGJIRA-2829),

This Hotfix updates the Apex One (Mac) server to enhance the integrity check of Apex One (Mac) Security Agents.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.12637

Security Agent restart: Yes

Security Agent OS reboot: Not required for Security Agents are running build versions later than 10000.

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 299 MB
  • 64-bit Security Agent Hotfix = 377 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.7106

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 229MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex One™ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Central™ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Central™ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Central™ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Central™ as a Service console.
  • Trend Micro Apex One™ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex One™ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex One™ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex One™ as a Service console.
  • Security Agent documents
    • Trend Micro Apex One™ Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ Security Agent installation procedures, and Trend Micro Apex One™ Security Agent management.
    • Trend Micro Apex One™ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex One™ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ (Mac) Security Agent installation procedures, and Trend Micro Apex One™ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15 
In rare conditions, ESEService stops responding while unloading.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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