1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (pct-4382),

Apex Central may not send Data Loss Prevention (DLP) logs to the SIEM server.

Solution

This Patch resolves the issue.

Issue 2 (VRTS-11029),

A potential privilege escalation and cross-site script security issues are found in the Policy Management component in Apex Central.

Solution

This Patch updates the related component to resolve the issue.

Issue 3 (pct-7199),

The system may not display all managed Security Agents in the product tree or on the Policy screens in the Apex Central console.

Solution

This Patch resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (pct-5270), (PCT-8732),

The Trend Micro Unauthorized Change Prevention service ("TMBMSRV.exe") may stop unexpectedly.

Solution

This Hotfix updates the Behavior Monitoring Core Service module to version 2.98.1974 and Behavior Monitoring Core Drive module to version 2.98.1972 to resolve this issue.

Issue 2 (pct-3579),

The Trend Micro Data Loss Prevention add-on for Microsoft Outlook may stop unexpectedly and become disabled on Apex One Security Agent endpoints.

Solution

This Hotfix updates the Data Protection module to version 6.2.5286 to resolve this issue.

Issue 3 (pct-6299),

When performing process memory scan on Apex One Security Agent endpoints, the system may use an excessive amount of CPU or disk storage resource affecting system performance.

Solution

This Hotfix updates the Advanced Threat Scan Engine (ATSE) to version 23.600.1003 to resolve this issue.

Issue 4 (pct-4508),

When the Apex One Firewall Service is enabled on Security Agent endpoints, Microsoft Office applications may become unresponsive or experience performance issues.

Solution

This Hotfix updates the Common Firewall module for Apex One to version 5.83.1102 to resolve this issue.

Issue 5 (pct-1352),

On Apex One Security Agent endpoints, the temporary folder size may be increased unexpectedly.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 6 (pct-5031),

After uninstalling Apex One Security Agent on an endpoint, the Security Agent is not unregistered from Windows Security Center.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 7 (pct-8418), (pct-8980), (pct-8990), (pct-9258), (pct-8740),

An issue related to the authentication mechanism for inter-process communication (IPC) commands in the Data Protection module may result in high CPU usage on Security Agent endpoints.

Solution

This Hotfix updates the Data Protection module to version 6.2.5286 to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (pct-2251),

This Patch enhances the regular expression for the Taiwan: Name rule for Data Loss Prevention (DLP).

Enhancement 2 (acc-2833),

This Patch enhances Trend Vision One integration to improve detection log consolidation.

Enhancement 3 (acc-2777),

This Patch enhances Trend Vision One integration to improve Security Agent information update.

Enhancement 4 (acc-1708),

This Patch allows Apex Central to send vulnerability protection policy resource data to Trend Vision One to enhance vulnerability data visibility.

Enhancement 5 (acc-2693),

This Patch removes Dashboard widgets and policy resources associated with End-of-Service products to enhance user experience.

Enhancement 6 (acc-136),

This Patch updates the jQuery library in Apex Central to enhance product security.

Enhancement 7 (acc-1199),

This Patch updates the PHP module in Apex Central to enhance product integration.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-2759),

This Hotfix updates the Apex One Security Agent program to enable agent GUID synchronization with Endpoint Basecamp.

Note: For Security Agents whose GUIDs are updated during GUID synchronization, the system automatically removes related agent logs and set the Security Agents to use the default policy settings.

Trend Micro recommends you perform the following tasks:

  • Before applying this Hotfix, back up agent logs.
  • After applying this Hotfix, re-deploy policies to this kind of Security Agents.
Enhancement 2 (VRTS-10295), (VRTS-10297), (acc-3064), (VRTSJIRACLOUD-11410), (VRTSJIRACLOUD-11488),

This Hotfix updates the Virus Scan Engine (VSAPI) to version 23.600.1002 to prevent a potential Improper Access Control Local Privilege Escalation security issue.

Enhancement 3 (acc-1389), (acc-2152),

This Hotfix enables users to configure the automatic import of root certificates on protected Security Agent endpoints for file integrity checking based on the selected Windows platforms.

For more information, see the online help: "https://docs.trendmicro.com/en-us/documentation/article/apex-central-as-a-service-widget-and-policy-management-guide-global-agent-setting_006".

Enhancement 4 (acc-3064), (acc-2889), (acc-2877),

This Hotfix enables the Apex One Security Agent program to support endpoints running Microsoft Windows 11 23H2.

Enhancement 5 (acc-2334),

This Hotfix enables Apex One Security Agent to support the Generic Caching Service in Service Gateway for Trend Vision One integration.

Enhancement 6 (acc-2698),

This Hotfix includes the "Remove Domain/Agent" feature on the Agent Management screen in the Apex One web console for customers using Trend Vision One - Standard Endpoint Protection.

Enhancement 7 (acc-1492),

This hotfix includes proxy configuration for Smart Protection Service in Global Agent Settings for the following services:

  • Predictive Machine Learning
  • Behavior Monitoring

For more information, see the online help: "https://docs.trendmicro.com/en-us/documentation/article/apex-central-as-a-service-widget-and-policy-management-guide-global-agent-setting_006".

Enhancement 8 (VRTSJIRACLOUD-11069), (acc-2793),

This Hotfix updates the PHP module in Apex One to version 8.2.11 to prevent a potential buffer overrun issue.

Enhancement 9 (VRTSJIRACLOUD-11146), (VRTSJIRACLOUD-11449), (VRTSJIRACLOUD-11165), (VRTSJIRACLOUD-11453), (acc-2810),

This Hotfix updates the OpenSSL library to version 3.0.12 and the cURL binary to version 8.4 in Apex One server and Security Agent programs to enhance product security.

Enhancement 10 (acc-136), (acc-2177),

This Hotfix updates the jQuery JavaScript Library in Apex One to version 3.6 to enhance product security.

Procedure

After upgrading to this Hotfix, Trend Micro recommends you clear the web browser cache to remove the old jQuery JavaScript Library and make the changes take effect immediately.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-1134),

This Hotfix enhances the self-protection feature in Apex One (Mac) Security Agent to prevent agent uninstallation by a third-party application.

Enhancement 2 (PDGJIRA-118),

This Hotfix adds the scrolling feature in the pop-up screen to enhance Device Control information display for Apex One (Mac) Security Agents.

Enhancement 3 (maca1-7), (maca1-125),

This Hotfix updates the jQuery and PHP versions in Apex One (Mac) server to enhance product security.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.12903

Security Agent restart: Yes

Security Agent OS reboot: Not required for Security Agents are running build versions later than 10000.

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 306 MB
  • 64-bit Security Agent Hotfix = 385 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.7755

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 229MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15

In rare conditions, ESEService stops responding while unloading.

Known issue 16

A time zone issue may cause the system to display different log generation time information in the web console. In the web console, the system displays the log generation time in the time zone of the Apex One server.

  • The Apex One server stores the log generation time information in GMT+0.
  • The Security Agent sends the log generation time information (GMT+0 or local time) to the Apex One server.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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