1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (pct-39915),

A potential vulnerability is found in Apex Central.

Solution

This Hotfix updates the related component to protect against the vulnerability.

Issue 2 (pct-37384), (pct-35555),

An internal issue may cause the system to generate and save an excessive amount of duplicate data in the database.

Solution

This Hotfix updates the related components to resolve the issue.

Issue 3 (pct-37886),

Apex Central may only obtain partial account scope data when synchronizing accounts with Trend Vision One in Standard Endpoint Protection Mode.

Solution

This Hotfix resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (tminternal-1511),

After performing a Manual Scan on Security Agent endpoints, the Real-time Scan service ("Ntrtscan.exe") may stop unexpectedly.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Issue 2 (pct-39319), (pct-38811),

A communication issue in the Apex One NT WSC service ("TmWSCSvc.exe") in Trend Micro Apex One Security Agent may prevent the agent program from upgrading successfully.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Issue 3 (pct-36253), (pct-39100),

When accessed through the Agent Management screen in the web console, the system may not display the Scan Operation logs with the "Interrupted by system" status.

Solution

This Hotfix updates the Trend Micro Apex One server program to resolve this issue.

Issue 4 (pct-34866),

Trend Micro Apex One Security Agent may incorrectly block the powershell script that is used for Exchange Online PowerShell connection.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Issue 5 (pct-43490), (acc-6455),

The Trend Micro Apex One Data Protection service ("DSAGENT.exe") may stop operating on Security Agent endpoints running Microsoft™ Windows™ Server 2016.

Solution

This Hotfix updates the Data Protection module to version 6.2.6060 to resolve this issue.

Issue 6 (pct-32046),

An issue related to proxy access on Security Agent endpoints may prevent users from updating the Security Agent program successfully from an Update Agent.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Issue 7 (pct-43689),

A blue screen of death (BSOD) error may occur on Trend Micro Apex One Security Agent endpoints when the Suspicious Connection Service is enabled.

Solution

This Hotfix updates the Trend Micro Network Content Inspection Engine Scanner in Trend Micro Apex One Security Agent to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (ACC-5949),

This Hotfix adds a new predefined expression (Taiwan: Uniform ID for Foreign Nations) for Data Loss Prevention.

Enhancement 2 (acc-6050),

This Hotfix adds a new auditing log to record changes for the following settings:

  • Virus/malware scan (Real-time Scan | Scheduled Scan | Scan Now)
  • Spyware/grayware scan (Real-time Scan | Scheduled Scan | Scan Now)
  • Malware Behavior Blocking
  • Predictive Machine Learning
  • Web Reputation(Internal and external agents)
  • Vulnerability Protection
  • Device Control(Internal and external agents)
  • Application Control
  • Suspicious file submission to Virtual Analyzer (Sample Submission)
Enhancement 3 (acc-5813), (acc-5814),

This Hotfix adds an option to validate remote connections.

Enhancement 4 (pct-38734),

This Hotfix enables the system to display Apex One (Mac) Security Agents on the Security Posture Dashboard in Trend Vision One to enhance product integration.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (acc-6267),

This Hotfix enables the Trend Micro Apex One Security Agent program to support endpoints running Microsoft Windows 11 24H2.

Enhancement 2 (ACC-5619),

This Hotfix enables Trend Micro Apex One Security Agent to detect potential remote ransomware and block the SMB port (port 445) on the endpoint. The system will automatically unlock the SMB port after one hour (default).

NOTES:

  1. The Remote Ransom feature is enabled by default.
  • 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • Key: EnableRRD
  • Type: DWORD
  • Value: 1
  1. The block interval for the SMB port is 60 minutes by default.
  • 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • Key: RRD_BlockSMBInterval
  • Type: DWORD
  • Value: 60
  1. To unlock the SMB port on an agent endpoint immediately, unload and reload the Security Agent.

Procedure

To enable/disable the Remote Ransom feature and configure the block interval for the SMB port, do the following:

  1. Open the "ofcscan.ini" file in the "\PCCSRV\" folder in the Trend Micro Apex One server installation directory.
  2. Under the "Global Setting" section, manually add the following keys.
  • [Global Setting]
  • EnableRRD=x
  • NOTE: To disable the setting, set this key to "0". To enable the setting, delete this key or set this key to "1".
  • RRD_BlockSMBInterval=x
  • NOTE: To block the SMB port for 30 minutes, set this key to "30". To block the SMB port for 60 minutes, delete this key or set this key to "60".
  1. Save the changes and close the file.
  2. Open the Trend Micro Apex One web console and go to the "Agents > Global Agent Settings" screen.
  3. Click "Save" to deploy the setting to Security Agents. The Trend Micro Apex One server deploys the command to Trend Micro Apex One Security Agents and adds the following registry entry on all Trend Micro Apex One Security Agent endpoints:
  • Path:

    • 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
    • 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • Key: EnableRRD
  • Type: DWORD
  • Key: RRD_BlockSMBInterval
  • Type: DWORD

Enhancement 3 (pct-37748),

This Hotfix enables the Trend Micro Apex One Security Agent endpoint to support policy configuration export through the pccntmon command line.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (macepp-685),

This Hotfix supports Trend Micro Apex One (Mac) Security Agent installation on endpoints running macOS 15 (Sequoia).

Enhancement 2 (macepp-859),

This Hotfix removes support for macOS 10.15 (Catalina) for Trend Micro Apex One (Mac) after November 2024.

Enhancement 3 (pct-30720),

This Hotfix enhances the Device Control feature in Trend Micro Apex One (Mac) for USB storage devices with FAT file system.

Enhancement 4 (pct-31656),

This Hotfix updates the Trend Micro Apex One (Mac) Security Agent program to enhance system performance.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.14131

Security Agent restart: Yes

Security Agent OS reboot: Not required for Security Agents are running build versions later than 10000.

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 390 MB
  • 64-bit Security Agent Hotfix = 485 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.7866

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 233MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15

In rare conditions, ESEService stops responding while unloading.

Known issue 16

A time zone issue may cause the system to display different log generation time information in the web console. In the web console, the system displays the log generation time in the time zone of the Apex One server.

  • The Apex One server stores the log generation time information in GMT+0.
  • The Security Agent sends the log generation time information (GMT+0 or local time) to the Apex One server.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
Back to Top