1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (pct-39959),

The system may not display the matching results for DLP templates in the web console.

Solution

This Hotfix resolves the issue.

Issue 2 (ACC-6619),

An issue related to empty rule content in Trend Micro Apex Central may cause the Application Control process (PolicyUpdater.exe) to be unresponsive.

Solution

The Hotfix resolves the issue.

Issue 3 (VRTSJIRACLOUD-13075),

Potential SQL injection vulnerabilities are found in the Trend Micro Apex One (Mac) widgets.

Solution

This Hotfix resolves the issue.

Issue 4 (pct-31805),

The system displays an inappropriate rule name for a web violation detection.

Solution

This HotFix resolves the issue.

Issue 5 (pct-33452),

When no parent node is selected, the system may not display log query results for web violation logs in the web console.

Solution

The Hotfix resolves the issue.

Issue 6 (VRTSJIRACLOUD-13077),

Potential vulnerabilities related to access control for the Dashboard and widget components are found in Apex Central.

Solution

This Hotfix resolves the issue.

Issue 7 (pct-38581),

The system may not properly display the "samlGroupSeamless" parameter value in the web console.

Solution

This Hotfix resolves the issue.

Issue 8 (pct-41557),

An issue related to log processing may cause the system to display "N/A" for the log description.

Solution

This Hotfix resolves the issue.

Issue 9 (pct-43971),

A key value that control role permissions is not updated causing some UI in Apex One console to always be grayed out.

Solution

The hotfix resolves the issue.

Issue 10 (pct-26136),

Apex Central sends User-Defined Suspicious Objects with an incorrect expiration date to Apex One.

Solution

This Hotfix resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (pct-46922),

Data Loss Prevention (DLP) may not function properly for compressed files.

Solution

This Hotfix updates the Data Protection module to version 6.2.6068 to resolve this issue.

Issue 2 (pct-43637),

An issue related to the Trend Micro Security Agent Monitor ("PccNTMon.exe") process may cause the process to appear as duplicated and may affect system performance on Security Agent endpoints.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Issue 3 (pct-42827),

The "Scan for Malware" feature in Trend Vision One may not work on Security Agent endpoints.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Issue 4 (pct-42401),

After installing Apex One Security Agent on an endpoint with Smart Scan mode, the Security Agent icon may show Conventional Scan mode in the Microsoft(TM) Windows(TM) task bar.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 5 (pct-41634),

When the Trend Micro Apex One Security Agent is offline, disabled, or uninstalled, the Security Agent may send the “snoozed” status to Windows Security Center.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Issue 6 (pct-41068),

The Data Protection service ("DSAGENT.exe") may not be installed properly on Trend Micro Apex One Security Agent endpoints.

Solution

This Hotfix updates the Data Protection module to version 6.2.6068 to resolve this issue.

Issue 7 (pct-40569),

An issue related to the Data Protection service ("DSAGENT.exe") may cause Trend Micro Apex One Security Agent to incorrectly block file transfers through SAP GUI.

Solution

This Hotfix updates the Data Protection module to version 6.2.6064 to resolve this issue.

Issue 8 (pct-17058),

Trend Micro Apex One Security Agent may not detect and block potentially malicious files that are launched from Microsoft OneDrive cloud storage.

Solution

This Hotfix updates the Virus Scan Engine (VSAPI) to version 24.580.1013 and the Security Agent program to resolve this issue.

Issue 9 (pct-31123),

An issue related to the Trend Micro Apex One web console may prevent users from reordering the Firewall Policy Exceptions.

Solution

This Hotfix updates the Trend Micro Apex One server program to resolve this issue.

Issue 10 (pct-40223),

An issue related to Predictive Machine Learning for file detections may cause Trend Micro Apex One Security Agent to incorrectly block the powershell script that is used for remote server PowerShell connections.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve this issue.

Procedure

To update the settings and deploy to managed Security Agents:

  1. Install this Hotfix (see "Installation").
  2. Open the "ofcscan.ini" file in the "\PCCSRV\" folder in the Trend Micro Apex One server installation directory.
  3. Under the "Global Setting" section, manually add the DisableCheckPowershellEvent key and set the key value to "1".
  • [Global Setting]
  • DisableCheckPowershellEvent=1
  1. Save the changes and close the file.
  2. Open the Trend Micro Apex One web console and go to the "Agents > Global Agent Settings" screen.
  3. Click "Save" to deploy the settings to Security Agents. The Trend Micro Apex One server deploys the command to Security Agents and adds the following registry entries on all Security Agent endpoints:
  • Path:
  • For x64 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro \PC-cillinNTCorp\CurrentVersion\Misc.\
  • For x86 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNT Corp\CurrentVersion\Misc.\
  • Key: DisableCheckPowershellEvents
  • Type: DWORD
  • Value: 1
  1. Restart the Trend Micro Apex One Security Agent on endpoints.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (ACC-5721),

This Hotfix adds the "Rule ID" and "Policy Name" columns for the following detection log queries to support policy exclusions by rule IDs:

  • Virus/Malware
  • Behavior Monitoring
  • Network Content Inspection
Enhancement 2 (ACC-5721),

This Hotfix supports monitoring levels for Endpoint Protection features, providing a flexible and customizable approach to balancing noise and detections. This allows you to optimize your security posture based on your organization's needs and requirements.

Enhancement 3 (acc-6262),

This Hotfix updates the ActiveUpdate (AU) component.

Enhancement 4 (PDGJIRA-784),

This Hotfix adds a new setting to block untested URLs in Web Reputation policies for Apex One (Mac).

Enhancement 5 (acc-6971),

The Standard Endpoint Protection Server no longer supports displaying Tracked Endpoints in the User/Endpoint Directory.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (ACC-5619),

This Hotfix enables Trend Micro Apex One Security Agent to detect potential remote ransomware and block the SMB port (port 445) on the endpoint. The system will automatically unlock the SMB port after one hour (default).

NOTES:

  1. The Remote Ransom feature is enabled by default.
  • 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • Key: EnableRRD
  • Type: DWORD
  • Value: 1
  1. The block interval for the SMB port is 60 minutes by default.
  • 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • Key: RRD_BlockSMBInterval
  • Type: DWORD
  • Value: 60
  1. To unlock the SMB port on an agent endpoint immediately, unload and reload the Security Agent.

Procedure

To enable/disable the Remote Ransom feature and configure the block interval for the SMB port, do the following:

  1. Open the "ofcscan.ini" file in the "\PCCSRV\" folder in the Trend Micro Apex One server installation directory.
  2. Under the "Global Setting" section, manually add the following keys.
  • [Global Setting]
  • EnableRRD=x
  • NOTE: To disable the setting, set this key to "0". To enable the setting, delete this key or set this key to "1".
  • RRD_BlockSMBInterval=x
  • NOTE: To block the SMB port for 30 minutes, set this key to "30". To block the SMB port for 60 minutes, delete this key or set this key to "60".
  1. Save the changes and close the file.
  2. Open the Trend Micro Apex One web console and go to the "Agents > Global Agent Settings" screen.
  3. Click "Save" to deploy the setting to Security Agents. The Trend Micro Apex One server deploys the command to Trend Micro Apex One Security Agents and adds the following registry entry on all Trend Micro Apex One Security Agent endpoints:
  • Path:

    • 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
    • 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration
  • Key: EnableRRD
  • Type: DWORD
  • Key: RRD_BlockSMBInterval
  • Type: DWORD

Enhancement 2 (pct-40923),

This Hotfix enhances cloud storage reclassification for Security Agents with Data Loss Prevention enabled.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (PDGJIRA-784),

This Hotfix adds a new setting to block untested URLs in Web Reputation policies for Apex One (Mac).

Enhancement 2 (PDGJIRA-620),

This Hotfix updates the iCore module in Apex One (Mac) Security Agent to enhance product integration.

Enhancement 3 (PDGJIRA-797),

This Hotfix enables the VISAPIX feature in the ATSE component to enhance protection capabilities in Apex One (Mac) Security Agent.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.14203

Security Agent restart: Yes

Security Agent OS reboot: Not required for Security Agents are running build versions later than 10000.

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 410 MB
  • 64-bit Security Agent Hotfix = 515 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.7903

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 250MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15

In rare conditions, ESEService stops responding while unloading.

Known issue 16

A time zone issue may cause the system to display different log generation time information in the web console. In the web console, the system displays the log generation time in the time zone of the Apex One server.

  • The Apex One server stores the log generation time information in GMT+0.
  • The Security Agent sends the log generation time information (GMT+0 or local time) to the Apex One server.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
Back to Top