1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (pct-49026),

An encoding issue in the file ADSyncOUList.config may prevent the system from synchronizing with Active Directory, resulting in display issues on the User/Endpoint Directory screen in the web console.

Solution

This Hotfix resolves the issue.

Issue 2 (VRTSJIRACLOUD-13452),

A potential Remote Code Execution vulnerability is found in the Dashboard component.

Solution

This Hotfix updates the component to resolve the issue.

Issue 3 (VRTSJIRACLOUD-13454), (VRTSJIRACLOUD-13458),

A potential Path Traversal vulnerability is found in the Policy component.

Solution

This Hotfix updates the component to resolve the issue.

Issue 4 (acc-7104),

An issue related to Activation Code expiration may cause Apex One (Mac) services to stop.

Solution

This Hotfix updates the related modules to resolve this issue and set the system not to preform a deployment task when the Activation Code expires.

Issue 5 (pct-43452),

After changing the Protocol setting from UDP to SSL/TLS on the Syslog Settings screen in the web console, the Test Connection button may become inactive.

Solution

This Hotfix resolves the issue.

Issue 6 (VRTSJIRACLOUD-13894),

The following potential vulnerabilities are found in Apex Central:

  • SQL Injection
  • Cross-site scripting
  • Improper access control
  • EOL/Obsolete software used
  • Improper cookie configuration
  • CSRF (Cross-Site Request Forgery)

Solution

This Hotfix updates the related modules to protect against the vulnerabilities.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (PDGJIRA-43101),

An issue related to Active Directory user groups may prevent the system from running the Application Control agent service.

Solution

This Hotfix updates the Application Control agent program to resolve this issue.

Issue 2 (acc-7297), (pct-46874), (pct-47016), (pct-48380), (pct-48055), (pct-48363), (pct-48984),

An issue related to the Scan Cloud File feature in the Virus Scan Engine (VSAPI) may cause Trend Micro Apex One Security Agent endpoints to become unresponsive.

Solution

This Hotfix updates the Virus Scan Engine (VSAPI) to version 24.602.1003 to resolve this issue.

Issue 3 (pct-44577),

An issue related to IP address format processing may prevent the FTP Channel Monitoring feature in Data Loss Prevention from functioning properly on Trend Micro Apex One Security Agent endpoints.

Solution

This Hotfix updates the Data Protection module to version 6.2.6072 to resolve this issue.

Issue 4 (pct-46635),

Users may not be able to search for "Outdated Agents" using the Endpoint Status widget in the Trend Micro Apex One web console.

Solution

This Hotfix updates the Trend Micro Apex One server program to resolve the issue.

Issue 5 (pct-47323),

The system may include the Intrusion Detection System (IDS) status information in the Security Agent endpoint status export file from the Agent Management screen in the web console.

Solution

This Hotfix updates the Trend Micro Apex One server program to resolve the issue.

Issue 6 (pct-47883),

An unloading issue in the Real-time Scan service ("Ntrtscan.exe") may cause the service to stop unexpectedly and affect system performance on Security Agent endpoints.

Solution

This Hotfix updates the Trend Micro Apex One Security Agent program to resolve the issue.

Issue 7 (pct-48808),

Trend Micro Apex One Security Agent may not provide the correct virus and threat protection status in Windows Security Center.

Solution

This Hotfix updates the Apex One Security Agent program to resolve this issue.

Issue 8 (pct-48899),

After updating the Trend Micro Apex One Security Agent program, the system unexpectedly starts the Trend Micro Security Agent Monitor ("PccNTMon.exe") process.

Solution

This Hotfix updates the Security Agent program to resolve the issue.

Issue 9 (pct-45252), (pct-48846), (pct-46744), (pct-48249),

Enabling the Trend Micro Unauthorized Change Prevention Service may cause a blue screen of death (BSOD) error on Trend Micro Apex One Security Agent endpoints.

Solution

This Hotfix updates the Behavior Monitoring Core Service module to version 2.98.2083 and Behavior Monitoring Core Drive module to version 2.98.2082 to resolve the issue.

Issue 10 (acc-7140),

An issue related to the notify change agent GUID in Trend Micro Apex One may prevent the Trend Micro Apex One Security Agent program to perform agent GUID synchronization with Endpoint Basecamp.

Solution

This Hotfix updates Apex One Security Agent program to resolve the issue.

Issue 11 (pct-42782), (pct-46736),

An issue related to the Trend Micro User Mode Hooking (UMH) component in Trend Micro Apex One Security Agent may cause the system to close Microsoft PowerPoint files after coming out of hibernation.

Solution

This Hotfix updates the Program Inspection Engine and the Trend Micro Apex One Security Agent program to resolve this issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (acc-6096),

This Hotfix adds a new Log Transmission monitoring mechanism in Apex One as a Service.

Enhancement 2 (acc-7071),

This Hotfix updates the related modules to resolve display issues on endpoints running Windows Server 2025.

Enhancement 3 (ACC-7306),

This Hotfix updates the Data Loss Prevention (DLP) module to enhance the credit card validation mechanism.

Enhancement 4 (pct-28124),

This Hotfix allows you the configure the password complexity settings for accessing the Apex Central web console.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (acc-6993), (acc-7074), (acc-7073),

This Hotfix enables the Trend Micro Apex One Security Agent program to support endpoints running Microsoft Windows Server 2025.

Enhancement 2 (VRTSJIRACLOUD-11456), (VRTSJIRACLOUD-11791),

This Hotfix updates the encryption algorithm in the Trend Micro Apex One server and Security Agent programs to enhance product security.

Enhancement 3 (VRTSJIRACLOUD-13444), (VRTSJIRACLOUD-13446),

This Hotfix updates the Damage Cleanup Engine (DCE) to version 7.5.1209 to resolve a potential Link Following Local Privilege Escalation security issue.

Enhancement 4 (VRTSJIRACLOUD-13859), (VRTSJIRACLOUD-13861),

This Hotfix updates the Trend Micro Apex One Security Agent program to protect against potential Uncontrolled Search Path Local Privilege Escalation vulnerabilities.

Enhancement 5 (VRTSJIRACLOUD-12479), (VRTSJIRACLOUD-12480),

This Hotfix updates the Trend Micro iCRC Common Module to version 2.83.1077 and the OpenSSL library in the module to version 3.1.7 to enhance product security.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (pct-42854),

This Hotfix updates the iCore module in Trend Micro Apex One (Mac) Security Agent to enhance detection actions for Spyware.

Enhancement 2 (macepp-1023),

This Hotfix updates the Advanced Threat Scan Engine (ATSE) in Trend Micro Apex One (Mac) Security Agent to enhance product integration.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.14260

Security Agent restart: Yes

Security Agent OS reboot: Not required for Security Agents are running build versions later than 10000.

Estimated size of network traffic (in terms of bandwidth) required for deployment:

  • 32-bit Security Agent Hotfix = 412 MB
  • 64-bit Security Agent Hotfix = 495 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.7952

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 261MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/solution/000273346)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15

In rare conditions, ESEService stops responding while unloading.

Known issue 16

A time zone issue may cause the system to display different log generation time information in the web console. In the web console, the system displays the log generation time in the time zone of the Apex One server.

  • The Apex One server stores the log generation time information in GMT+0.
  • The Security Agent sends the log generation time information (GMT+0 or local time) to the Apex One server.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2020, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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