1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (pct-95652),

An issue may prevent Apex Central from saving status logs for ServerProtect for Linux in the system.

Solution

This Hotfix resolves the issue.

Issue 2 (pct-95170),

The Plug-in Manager component may not be displayed on the Component Update screen.

Solution

This Hotfix resolves the issues.

Issue 3 (pct-97422),

Users may not access the Standard Endpoint Protection feature in TrendAI Vision One using Single-sign on (SSO).

Solution

This Hotfix resolves the issues.

Issue 4 (pct-92471),

The system may incorrectly provide a negative number for “Unmanaged endpoints” in Apex Central reports.

Solution

This Hotfix resolves the issue.

Issue 5 (v1e-142793),

During the TrendAI Vision One Endpoint Sensor migration process, Apex Central may upload the same suspicious object lists that were previously synchronized from TrendAI Vision One.

Solution

This Hotfix resolves the issue.

Issue 6 (acc-12334),

An issue may cause the system to display the registration status of Apex Central as "Not registered" in TrendAI Vision One.

Solution

This Hotfix resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (PCT-100994),

An issue in the Wix component may cause errors in the system.

Solution

This Hotfix updates the component to resolve the issue.

Issue 2 (PCT-97983),

An issue related to SQL provider name in in the oscedbt.exe and SvrSvcSetup.exe files may prevent the system from starting the TrendAI Apex One Server service (ofcservice.exe).

Solution

This Hotfix updates the Apex One Server program to resolve the issue.

Issue 3 (V1E-159049),

An issue related to incorrect alert message exclusion and wildcard prefix may occur in the system.

Solution

This Hotfix resolves the issue.

Issue 4 (PCT-99107),

An issue related to company ID overwrite may occur when opening the Dashboard in the TrendAI Apex One console.

Solution

This Hotfix updates the Apex One Server to resolve the issue.

Issue 5 (V1E-159006),

An issue related to data stack overflow may occur when TrendAI Apex One communicates with TrendAI Vision One.

Solution

This Hotfix updates the Apex One Server to resolve the issue.

Issue 6 (V1E-160435),

When file paths exceed the maximum length, ZIP file compression issue may occur resulting in data corruption or Data Execution Prevention (DEP) errors.

Solution

This Hotfix updates the TrendAI Apex One Security Agent program to resolve the issue.

Issue 7 (PCT-101332),

When TrendAI Apex One Security Agent is offline, the system may display the "Unable to complete the scan" message in the console after a manual scan is complete.

Solution

This Hotfix updates the Apex One Security Agent program to resolve the issue.

Issue 8 (V1E-138259),

A race condition may occur during the TrendAI Apex One Security Agent shutdown process, resulting in a Data Execution Prevention (DEP) error.

Solution

This Hotfix updates the Apex One Security Agent program to resolve the issue.

Issue 9 (PCT-101502),

TrendAI Apex One Security Agent may unexpectedly delete files located in the C:\ drive without generating alerts or detections in the management console.

Solution

This Hotfix updates the Apex One Security Agent program to resolve the issue.

Issue 10 (PCT-101213), (pct-85948),

The system may not display the exclusion setting information properly on the TrendAI Apex One Security Agent console.

Solution

This Hotfix updates the Apex One Security Agent program to resolve the issue.

Issue 11 (PCT-91683),

When a system shutdown occurs during the update process, some components may not be updated completely on TrendAI Apex One Security Agent endpoints, resulting in inconsistent component versions.

Solution

This Hotfix updates the Apex One Security Agent program to resolve the issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

There are no enhancements for this Hotfix release.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (V1E-160660),

This Hotfix updates the move-persistent-data scripts to enhance the file operation and data migration processes.

Enhancement 2 (V1E-174181),

This Hotfix updates the Data Loss Prevention (DLP) module to version 6.2.6115.

Enhancement 3 (V1E-160805), (V1E-163441),

This Hotfix enhances Azure file share and adds support for file share passwords.

Enhancement 4 (V1E-163416),

This Hotfix updates the TrendAI Apex One Server to generate one Windows Event Log entry per day for MSMQ insufficient resource errors (EventID 10008).

Enhancement 5 (PCT-100893),

This Hotfix updates the WebResource component.

Enhancement 6 (V1E-161234),

This Hotfix updates the policy component to enhance product capabilities.

Enhancement 7 (V1E-159886),

This Hotfix updates the TrendAI Apex One Server to enhance the notification feature for certificate updates, offline Security Agents, and the CertificateManager tool.

Enhancement 8 (V1E-174336),

This Hotfix updates the AEGIS module to version 2.98.2190.

Enhancement 9 (V1E-174329),

This Hotfix updates the AEGIS_CoreTech submodule to version 9.5.1333.

Enhancement 10 (PCT-96601),

This Hotfix updates the TrendAI Apex One Server to enhance system performance.

Enhancement 11 (V1E-147637),

This Hotfix updates the related component to enable TrendAI Apex One to send Security Agent information (for example, company name, device ID, agent version, etc.) to TrendAI Vision One.

Enhancement 12 (V1E-152332),

This Hotfix updates the default value of ID_SET_SERVICE_NAME from 0 to 1 in TrendAI Apex One Security Agent.

Enhancement 13 (PCT-102672),

This Hotfix updates the AMSP module to version 6.6.1233.

Enhancement 14 (V1E-156624),

This Hotfix updates the related component to enable TrendAI Apex One to complete the update process without a system reboot

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (macepp-2844),

This Hotfix updates the Apex One (Mac) Security Agent program to enhance self protection.

Enhancement 2 (macepp-2569),

This Hotfix updates the Apex One (Mac) Security Server program to support the Critical User Journey feature.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.0.20842

Security Agent restart: Yes

Security Agent OS reboot: Not required for Security Agents are running build versions later than 10000.

Estimated size of network traffic (in terms of bandwidth) required for deployment:

32-bit Security Agent Hotfix = 293 MB

64-bit Security Agent Hotfix = 394 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.8232

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 274MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/en-US/solution/KA-0011156)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex One™ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Central™ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Central™ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Central™ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Central™ as a Service console.
  • Trend Micro Apex One™ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex One™ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex One™ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex One™ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex One™ as a Service console.
  • Security Agent documents
    • Trend Micro Apex One™ Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ Security Agent installation procedures, and Trend Micro Apex One™ Security Agent management.
    • Trend Micro Apex One™ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex One™ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex One™ (Mac) Security Agent installation procedures, and Trend Micro Apex One™ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2026, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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