1. Hotfix Release Information

Resolved Known Issues

Trend Micro Apex Central™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (v1e-179419),

When using the Security Agent Download page on Apex Central with on-premises Apex One Service Pack 1 Patch 5, the server dropdown may not display any available servers when Windows ARM64 (AArch64) is selected as the operating system.

Solution

This Hotfix resolves the issue.

Issue 2 (v1e-196259),

When registering Apex One servers running the Korean, Italian, Spanish, Polish, or Russian language editions to Apex Central, the affected servers may not appear as available targets when deploying an OS License in the License Management console.

Solution

This Hotfix resolves the issue.

Trend Micro Apex One™ as a Service

This Hotfix resolves the following issue(s):

Issue 1 (PCT-109883),

The Log Deletion Schedule setting may be incorrectly changed from a weekly schedule to a daily schedule.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 2 (PCT-104894),

An issue may cause policy deployment processes to remain in the memory queue indefinitely if the TrendAI Apex One Master Service restarts during policy deployment.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 3 (PCT-108986),

After accessing the Agent Status screen in the TrendAI Apex One web console, an issue may cause the system to generate an Application Event (ID 900) in the Windows Event Log.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 4 (PCT-107137),

Exporting and then re-importing root domain settings may cause Web Reputation, Predictive Machine Learning, and Behavior Monitoring settings to be disabled.

Solution

This Hotfix updates the TrendAI Apex One Server service to resolve the issue.

Issue 5 (PCT-106946), (ACC-7842),

An issue related to data parsing may cause the system to include incorrect data in exported CSV files using the "Export Scan Exclusions" function in the TrendAI Apex One web console or the ExportInfo tool.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 6 (PCT-107479),

An issue related to disk space thresholds in Data Loss Prevention (DLP) may prevent forensic file uploads in the TrendAI Apex One Server when disk space is low.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 7 (PCT-106990),

An issue may cause an "Error converting data type nvarchar(max) to uniqueidentifier" exception when viewing Web Reputation Service (WRS) logs in the web console.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 8 (PCT-107000), (PCT-63421),

When the TrendAI Apex One Server and Security Agent are installed on the same machine, the system may not create registry backup files correctly, preventing the Security Agent console from displaying.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 9 (PCT-106169),

TrendAI Apex One Security Agents may report inconsistent Scheduled Scan settings in the management console after a policy is deployed using the "Apply to All" option.

Solution

This Hotfix updates the TrendAI Apex One Server to resolve the issue.

Issue 10 (V1E-207238), (PCT-105142),

An issue in the URL filtering engine may cause the Common Client Solution Framework (CCSF) to become unresponsive, affecting system performance and preventing successful policy deployments.

Solution

This Hotfix updates the TrendAI Apex One Security Agent to resolve the issue.

Issue 11 (PCT-110468),

The system may incorrectly display "(32-bit)" in the Windows Task Manager for TrendAI Apex One Security Agent binaries on 64-bit or ARM64 platforms.

Solution

This Hotfix updates the TrendAI Apex One Security Agent to resolve the issue.

Issue 12 (PCT-108840),

When adding entries to the Behavior Monitoring exclusion list in the TrendAI Apex One Security Agent console, an issue related to Double-byte character set (DBCS) processing may prevent the system from applying the exclusions properly.

Solution

This Hotfix updates the TrendAI Apex One Security Agent program to resolve the issue.

Issue 13 (PCT-105096),

High CPU usage and performance degradation may occur on endpoints with TrendAI Apex One Security Agent and Microsoft Purview Data Loss Prevention (DLP).

Solution

This Hotfix updates the Virus Scan Engine to include the Microsoft Purview DLP service process in its process exception list to resolve the issue.

Issue 14 (PCT-108309),

The TrendAI Apex One Security Agent may detect potential threats on external USB drives even when the Device Control policy is configured to block access.

Solution

This Hotfix updates the TrendAI Apex One Security Agent to resolve the issue.

Issue 15 (PCT-104125),

After moving TrendAI Apex One Security Agents configured as an Update Agent to a new server using the IpXfer tool, an issue related to root certificate mismatch may prevent successful pattern updates on TrendAI Apex One Security Agents.

Solution

This Hotfix updates the TrendAI Apex One Security Agent program to ensure the new certificate is correctly synchronized to the Update Agent's local update folders during the migration process.

Issue 16 (PCT-105776),

An issue may cause File Reputation and Web Reputation services to appear as unavailable due to incorrect registry value processing and validation.

Solution

This Hotfix updates the TrendAI Apex One Security Agent service to resolve the issue.

Issue 17 (PCT-106180),

An issue may prevent the system from installing TrendAI Apex One Security Agent on endpoints that require non-Azure Code Signing (ACS) support.

Solution

This Hotfix updates the TrendAI Apex One Security Agent program to resolve the issue.

Issue 18 (PCT-106354),

A potential heap buffer overflow vulnerability (CVE-2026-48095) is found in the 7-Zip library used in TrendAI Apex One Security Agent.

Solution

This Hotfix updates the 7-Zip library to version 26.1 to resolve the issue.

Issue 19 (PCT-103976),

The TrendAI Apex One Security Agent tray icon may be missing on multi-session Citrix or Virtual Desktop Infrastructure (VDI) hosts.

Solution

This Hotfix updates the TrendAI Apex One Security Agent service to resolve the issue.

Trend Micro Apex One™ (Mac) as a Service

There are no issues for this Hotfix release.

Enhancements

Trend Micro Apex Central™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1

This Hotfix updates the 7-zip component to 26.02.

Enhancement 2

This Hotfix updates the PHP library to 8.2.32.

Trend Micro Apex One™ as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (V1E-192762),

This Hotfix updates the Virus Scan Engine and Advanced Threat Scan Engine to version 26.550-1003.

Enhancement 2 (V1E-205461),

This Hotfix updates the Behavior Monitoring Core Service and the Behavior Monitoring Core Driver to version 2.98.2220.

Enhancement 3 (V1E-205414),

This Hotfix updates the Network Filtering Driver to version 1.0.0.548 to hide URLs in default logs.

Enhancement 4 (V1E-204039), (PCT-102349),

This Hotfix updates the TrendAI Apex One Security Agent program to improve the traceability of the DLL monitoring state by ensuring related events are logged regardless of the configured debug level.

Trend Micro Apex One™ (Mac) as a Service

The following enhancements are included in this Hotfix:

Enhancement 1 (pct-107806),

This Hotfix updates the Apex One (Mac) Security Agent program to enhance the performance of the TmLoginMgr process.

Enhancement 2 (macepp-2254),

This Hotfix updates the iCore module in Apex One (Mac) Security Agent to enhance product security.

Enhancement 3 (macepp-3027),

This Hotfix updates multiple third-party libraries in Apex One (Mac) Security Server to enhance product security.

Additional Information

Trend Micro Apex Central™ as a Service

No additional information available.

Trend Micro Apex One™ as a Service

Security Agent version: 14.0.0.20957

Security Agent restart: Yes

Security Agent OS reboot: Not required for Security Agents are running build versions later than 10000.

Estimated size of network traffic (in terms of bandwidth) required for deployment:

32-bit Security Agent Hotfix = 294 MB

64-bit Security Agent Hotfix = 395 MB

Trend Micro Apex One™ (Mac) as a Service

Security Agent Version: 3.5.8241

Security Agent Restart Requirement: Not required

Estimated size of network traffic (in terms of bandwidth) required for deployment:

64-bit Security Agent Hotfix = 283MB

Additional Requirements: Enable web browser extension (https://success.trendmicro.com/en-US/solution/KA-0011156)

2. Documentation Set

    The document set includes:

  • Trend Micro Apex Oneâ„¢ as a Service documents
    • Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
  • Trend Micro Apex Centralâ„¢ as a Service documents
    • Administrator's Guide: A PDF document that provides detailed instructions for how to configure and manage the Trend Micro Apex Centralâ„¢ as a Service console and features.
    • Data Protection Lists (Chapter 1 only): A PDF document that lists predefined data identifiers and templates for Data Loss Prevention.
    • Widget and Policy Management Guide: Explains how to configure Dashboard widgets and Policy Management widgets on the Trend Micro Apex Centralâ„¢ as a Service console.
    • Automation Center: Online user guides and references that explain how to use the Apex Central Automation APIs: https://automation.trendmicro.com/apex-central/home
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is also accessible from the Trend Micro Apex Centralâ„¢ as a Service console.
  • Trend Micro Apex Oneâ„¢ server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information. The Help is accessible from the Trend Micro Apex Oneâ„¢ server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
  • Trend Micro Apex Oneâ„¢ (Mac) server documents
    • Administrator's Guide: A PDF document that discusses getting started information and Trend Micro Apex Oneâ„¢ (Mac) server administration.
    • Online Help: Provides "how to's", usage advice, and field-specific information for Trend Micro. The Help is also accessible from the Trend Micro Apex Oneâ„¢ as a Service console.
  • Security Agent documents
    • Trend Micro Apex Oneâ„¢ Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ Security Agent management.
    • Trend Micro Apex Oneâ„¢ Security Agent Readme: Contains a list of known issues and may also contain late-breaking product information not found in the Online Help or printed documentation.
    • Trend Micro Apex Oneâ„¢ (Mac) Security Agent Online Help: Discusses getting started information, Trend Micro Apex Oneâ„¢ (Mac) Security Agent installation procedures, and Trend Micro Apex Oneâ„¢ (Mac) Security Agent management.

    Download the latest versions of the PDF documents and readme at our online documentation.

3. Post-installation Configuration

No post-installation steps are required.

NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.

4. Known Issues

Trend Micro Apex Central™ as a Service

There are no known issues for this Hotfix release.

Trend Micro Apex One™ as a Service

Known issues in this release:

Known issue 1

Security Agent consoles running build 13.95 display an incorrect policy name. To resolve this issue, upgrade the Security Agent to 14.0. After the Security Agent contacts the server, the policy name displays correctly.

Known issue 2

Off-premises and Security Agents in Independent mode cannot update the Certified Safe Software Pattern from external update sources.

Known issue 3

Coexist mode Security Agents on endpoints with Windows Defender may experience installation issues or be unable to upload data to the Apex One server due to a file locking issue. To resolve this issue, add Endpoint Sensor (ESEServiceShell.exe and ESClient.exe) in the exclusions list of Windows Defender to prevent the locking issue.

Known issue 4

After copying a file to a remote server using a relative path as the source, Apex One is unable to translate the relative path into the full system directory.

Known issue 5

The quality of RCA analysis chain image files is reduced when viewing the files using Windows 10 Photo Viewer.

Known issue 6

When attempting to start a Historical Investigation from the Attack Discovery Detections widget that includes Registry value name or Registry value data criteria, the Historical Investigation displays an error message if the length of the Registry value name exceeds 260 characters or the Registry value data exceeds 64 characters.

Known issue 7

After updating the Attack Discovery Pattern file (tmesadp.ptn) on Security Agents, a database schema error may occur that causes the Endpoint Sensor feature to continuously report the same detections to the server during each synchronization. This causes duplicate records to display on the Apex Central server.

Known issue 8

Root Cause Analysis email attachment results may also include temporary files created when the user saved the file.

Known issue 9

The number of matched endpoints that display on a Root Cause Analysis chain may appear to be greater than the total if the Security Agent on an endpoint was uninstalled or no longer reports to the same managing server.

Known issue 10

The Endpoint Sensor service may have high memory usage.

Known issue 11

The Endpoint Sensor may have high peak CPU usage occasionally.

Known issue 12

Endpoint Sensor has CPU peak during Windows Update phase.

Known issue 13

The user or account name in ADE detection may be empty.

Known issue 14

The EC module may stop responding while handling NULL data which may cause the ESEService and ADE functionality to behave abnormally.

Known issue 15

In rare conditions, ESEService stops responding while unloading.

Known issue 16

A time zone issue may cause the system to display different log generation time information in the web console. In the web console, the system displays the log generation time in the time zone of the Apex One server.

  • The Apex One server stores the log generation time information in GMT+0.
  • The Security Agent sends the log generation time information (GMT+0 or local time) to the Apex One server.

Trend Micro Apex One™ (Mac) as a Service

Known issues in this release:

Known issue 1

After enabling the Scan Time Machine option for Manual Scan and Scheduled Scan, Apex One (Mac) cannot perform any actions (clean, quarantine, or delete) on detected malware threats due to a permission limitation in Mac OS. Configured scan actions are displayed as unsuccessful in the product logs.

Known issue 2

When performing a historical investigation on Apex One (Mac) endpoints, the system replaces a slash (/) with a colon (:) in file names, preventing users from searching for file names that contain backslashes in investigation results.

To resolve this issue, use a colon (:) to search for the files.

5. Contact Information

A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.

Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.

https://www.trendmicro.com/en_us/contact.html

NOTE: This information is subject to change without notice.

6. About Trend Micro

Smart, simple, security that fits

As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.

Copyright 2026, Trend Micro Incorporated. All rights reserved.

Trend Micro, Trend Micro Apex Central, Trend Micro Apex One, Trend Micro Apex One (Mac) and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies.

7. License Agreement

View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html

Third-party licensing agreements can be viewed:

  • By selecting the "About" option in the application user interface
  • By referring to the "Legal" page of the Administrator's Guide
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