<> Trend Micro Incorporated February 7th, 2022 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) Deep Discovery Email Inspector 5.1 - GM English - Linux - 64 Bits Hotfix - Build 1372 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: Trend Micro developed this hotfix as a workaround or solution to a problem reported by customers. As such, this hotfix has received limited testing and has not been certified as an official product update. Consequently, THIS HOTFIX IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS HOTFIX NOR DOES TREND MICRO WARRANT THIS HOTFIX AS ERROR FREE.TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. Contents ================================================================ 1. Hotfix Release Information 1.1 Resolved Known Issues 1.2 Enhancements 1.3 Files Included in This Release 2. Documentation Set 3. System Requirements 4. Installation 4.1 Installing 4.2 Uninstalling 5. Post-installation Configuration 6. Known Issues 7. Release History 8. Contact Information 9. About Trend Micro 10. License Agreement ================================================================ 1. Hotfix Release Information ======================================================================== 1.1 Resolved Known Issues ==================================================================== This Hotfix resolves the following issue(s): Issue 1: Active Update and some global services have stopped working because the backend server certificate has changed. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Critical Patch updates the local certificate to resolve the issue. 1.2 Enhancements ==================================================================== There are no enhancements for this Hotfix release. 1.3 Files Included in This Release ==================================================================== There are no files included in this Hotfix release. 2. Documentation Set ======================================================================== To download or view electronic versions of the documentation set for this product, go to http://docs.trendmicro.com - Online Help: The Online Help contains an overview of features and key concepts, and information on configuring and maintaining the product. To access the Online Help, go to http://docs.trendmicro.com - Installation Guide (IG): The Installation Guide contains information on requirements and procedures for installing and deploying the product. - Administrator's Guide (AG): The Administrator's Guide contains an overview of features and key concepts, and information on configuring and maintaining the product. - Getting Started Guide (GSG): The Getting Started Guide contains product overview, installation planning, installation and configuration instructions, and basic information intended to get the product 'up and running'. - Support Portal: The Support Portal contains information on troubleshooting and resolving known issues. - To access the Support Portal, go to http://success.trendmicro.com 3. System Requirements ======================================================================== 1. Deep Discovery Email Inspector 5.1 GM Build 1288 - English - Linux - x64 4. Installation ======================================================================== This section explains key steps for installing the Hotfix. 4.1 Installing ==================================================================== No special instructions are provided. 4.2 Uninstalling ==================================================================== No special instructions are provided. 5. Post-installation Configuration ======================================================================== No post-installation steps are required. 6. Known Issues ======================================================================== Known issues in this release: #1 Known issue: [Reported at: DDEI 2.5.1 Service Pack 1 B1118] **Problem:** When only the "Connect to Smart Protection for Web Reputation Services" option is enabled on the "Administration > Scanning / Analysis > Other Settings > Smart Protection" screen, Deep Discovery Email Inspector does not perform connection tests for the following: * Web Inspection Service * Certified Safe Software Service * Community File Reputation **Solution:** On the "Administration > Scanning / Analysis > Other Settings > Smart Protection" screen, either clear the "Connect to Smart Protection for Web Reputation Services" checkbox or select both "Connect to Smart Protection for Web Reputation Services" and "Connect to global services using Smart Protection Server". #2 Known issue: [Reported at: DDEI 2.5.1 Service Pack 1 B1118] **Problem:** If Web Reputation Service and Community File Reputation are unreachable using IPv4 addresses in a dual-stack network, the Administration > System Maintenance > Network Services Diagnostics screen still displays the final resolved IPv4 addresses for these services. #3 Known issue: [Reported at: DDEI 2.5.1 Service Pack 1 B1118] **Problem:** When performing sandbox analysis using a Windows 10 image that requires higher system resources, the performance of Deep Discovery Email Inspector may be affected. **Solution:** Trend Micro recommends evaluating the system load capacity on Deep Discovery Email Inspector before using a Windows 10 sandbox environment for analysis. #4 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Deep Discovery Email Inspector cannot receive incoming emails messages from other IPv6 subnets if the "Hosts in the same address class" option is enabled on the "Administration > Mail Settings > Limits and Exceptions" screen. #5 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** After daylight savings time changes to standard time on Deep Discovery Email Inspector, a duplicate time value appears on widgets. #6 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** While operating in SPAN/TAP mode, Deep Discovery Email Inspector cannot capture VLAN traffic that is encapsulated by Cisco Inter-Switch Link (ISL) protocol. #7 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Deep Discovery Email Inspector is unable to import Virtual Analyzer images from an FTP server in active mode. Deep Discovery Email Inspector security does not allow this type of connection. **Solution:** Trend Micro recommends using FTP servers in passive mode, or importing the Virtual Analyzer images through another method. #8 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Deep Discovery Email Inspector cannot read the subject of email messages in non-standard formats. **Solution:** Trend Micro recommends only routing standard-formatted email messages. Most mail user agents cannot read email messages in non-standard formats. #9 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Time format in the following pages cannot be changed if "Date and time format" in the "System Settings > Time" page is changed. 1. "Last updated" time of each widget in "Dashboard > Add Widgets" 2. "Last update" time in widget preview screenshot 3. Time in email screenshot in "Detection" details. **Solution: ** 1. For "Last updated" time of each widget, it was a limitation of the widget framework used in Deep Discovery Email Inspector to show time in a corresponding format. 2. For "Last update" time in the widget preview screenshot, it is not possible to be changed due to the fact that the preview screenshot is a picture. 3. For the time shown in the email screenshot, it was created by the third-party email client. It depends on locale to show proper time format, not the user-defined time format. #10 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Some risky URLs in an email may not be rewritten to be a link redirected to blocking or warning page, even if the same URLs have been rewritten, if there are more than 60 URLs in an email. **Solution:** Deep Discovery Email Inspector will at most extract 60 URLs from an email for scanning by default. If some of the URLs were scanned have a risk, they will be rewritten to a link that can redirect to a blocking or warning page. If the number of URLs in the email exceeds 60, some of URLs will not be rewritten due to the fact that they were not extracted by Deep Discovery Email Inspector. #11 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** In Deep Discovery Email Inspector 2.5, submission filters were updated to allow the user to select the specific file type groups to be analyzed. After upgrading from Deep Discovery Email Inspector 2.1, the specific file type group, (which includes file types selected in Version 2.1) will be automatically selected to be analyzed. Afterward, the other file types which belong to the specific file type group will be also selected for analyzing. **Solution:** Re-configure "Submission Filters" in the "Administration > Scanning / Analysis > Virtual Analyzer > Settings" page to select the necessary file type groups. #12 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Deep Discovery Email Inspector cannot scan password-protected Office PowerPoint 2003 files. **Solution:** The encryption of Office PowerPoint 2003 files is different from later versions, and this format cannot be decrypted. #13 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** If the user enables "Connect to Smart Protection Server for Web Reputation Services" in the "Administration > Scanning / Analysis > Other Settings > Smart Protection" page, the internal Virtual Analyzer will not run the URL block reason query, Census query or the Certified Safe Software Service query. Additionally, it will not provide Smart Feedback. **Solution:** This is the configuration of the internal Virtual Analyzer. The user can either disable "Connect to Smart Protection for Web Reputation Services" in the "Administration > Scanning / Analysis > Other Settings > Smart Protection" page or enable both "Connect to Smart Protection Server for Web Reputation Services" and "Connect to global services using Smart Protection Server" in the "Administration > Scanning / Analysis > Other Settings > Smart Protection" page. #14 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** When integrated with Deep Discovery Analyzer, the final risk level of a malicious URL in Deep Discovery Email Inspector is different with the risk level in Deep Discovery Analyzer. **Solution: **Deep Discovery Analyzer can support several different products with varying risk levels, so for Deep Discovery Email Inspector, the risk level for malicious URLs returned by Virtual Analyzer (no matter whether either internal Virtual Analyzer or Deep Discovery Analyzer) will be downgraded one level. #15 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** After upgrading from Deep Discovery Email Inspector 2.1 to 2.5, the web console cannot be redirected to the login page automatically. Additionally, the certificate of Deep Discovery Email Inspector will be changed, therefore the user needs to confirm and accept the new certificate. **Solution:** Re-open Deep Discovery Email Inspector web console and login again. #16 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** For the same email attachment which has a different file name, after being analyzed by Deep Discovery Analyzer, the analysis reports for the two attachments will have the same file name. **Solution:** As the current specification of Deep Discovery Analyzer, it will return the cached analysis result for the same files or URLs to Deep Discovery Email Inspector. #17 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Under Microsoft Edge and IE10, there will be two delete icons at the end of "Search" box in "Dashboard > Add Widgets" page. **Solution:** Microsoft IE10 and Edge will create a delete icon for "Search" box by default. However, Widget Framework has already created another delete icon. #18 Known issue: [Reported at: DDEI 2.5.0 GM B1300] **Problem:** Under the current specifications of Deep Discovery Email Inspector, Single-Sign-On from Control Manager is not supported under the HTTP protocol. **Solution:** Log into the Control Manager web console using HTTPS protocol. #19 Known issue: [Reported at: DDEI 2.6.0 GM B1298] When Deep Discovery Email Inspector connects to a proxy server that supports multiple HTTP authentication methods, some services (except ActiveUpdate and product license registration) may not function properly. On the Network Services Diagnostics screen, the service status becomes Unsuccessful. #20 Known issue: [Reported at: DDEI 2.6.0 GM B1298] When a message contains more than one suspicious file attachment with the same SHA1 value, the Detections screen displays only one entry for the multiple file attachments. #21 Known issue: [Reported at: DDEI 2.6.0 GM B1298] If the default gateway is configured on a network interface other than eth0 using CLISH, the web console does not display the current default gateway and DNS settings. 7. Release History ======================================================================== For more information about updates to this product, go to: http://www.trendmicro.com/download Prior Hotfixes ==================================================================== Only this Hotfix was tested for this release. Prior hotfixes were tested at the time of their release. [Hotfix 1369] Issue 1: Sometimes, Time-of-Click URL rewriting may corrupt the HTML content of an email message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves the issue. Issue 2: Deep Discovery Email Inspector may not be able to accurately rate the risk level of redirected URLs during scanning. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix updates the URL prefilter in Virtual Analyzer to enable it to handle malicious redirected URLs properly. Issue 3: An issue may prevent users from querying Message Tracking logs successfully. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix resolves the issue. [Hotfix 1362] Issue 1: Some syslogs follow a different time zone from the system time zone. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix ensures that the syslog uses the system time zone. Issue 2: The libspf2 library is affected by a CVE-2021-20314 vulnerability. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix updates the libspf2 library to resolve the vulnerability. Issue 3: Sometimes, email messages remain in the queue for Sandbox Analysis status. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix updates the thread monitoring mechanism to prevent this issue. Issue 4: Sometimes, DMARC authentication fails when the contents of the "From" email header is text wrapped. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: This Hotfix resolves this issue. Issue 5: Deep Discovery Email Inspector may reject normal authentic email messages when the "Reject messages to unknown recipients" feature is enabled. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 5: This Hotfix resolves this issue. Issue 6: Report notifications that use an external SMTP server does not support TLS 1.2. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 6: This Hotfix resolves this issue. Issue 7: Deep Discovery Email Inspector may recognize some unencrypted PDF files as encrypted documents. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 7: This Hotfix updates Usandbox to version 5.7.1224 to resolve this issue. Enhancement 1: This Hotfix adds real-time LDAP connection status checks in Connection Issue alerts. Enhancement 2: This Hotfix enables Deep Discovery Email Inspector to remove email messages from the message queue based on sender information. [Hotfix 1339] Issue 1: Duplicate Message Tracking logs are generated when a message is deleted from the message queue. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves this issue. Issue 2: Sometimes, Deep Discovery Email Inspector returns a "queue file write error" to the sender of an email message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix resolves this issue. Issue 3: Garbled characters display on the dashboard when users login to the web console by Single Sign-on (SSO). ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix resolves this issue. Issue 4: Deep Discovery Email Inspector may recognize some encrypted PDF files as unencrypted documents. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: This Hotfix resolves this issue. Issue 5: Sometimes, the exported Detections log file is empty. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 5: This Hotfix resolves this issue. Enhancement 1: This Hotfix adds a new setting in the hidden page to disable the email header extraction from MIME file attachments. Enhancement 2: This Hotfix adds an audit log for viewing Virtual Analyzer reports. Enhancement 3: This Hotfix adds a new setting in the hidden page to enable Deep Discovery Email Inspector to scan a downloaded URL linked password-protected file with the password information obtained from the corresponding email message. [Hotfix 1331] Issue 1: An issue prevents Deep Discovery Email Inspector from detecting certain special URLs. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves the issue so malicious URLs are detected properly. Issue 2: The scanner process may stop unexpectedly while scanning some special EGG file attachments. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix ensures that Deep Discovery Email Inspector handles EGG file attachments properly. Issue 3: An issue prevents certain information from displaying properly on the console when users change the policy order. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix resolves this issue. Enhancement 1: This Hotfix adds the delivered host information to the message tracking logs query page. [Hotfix 1323] Issue 1: The scanner process may stop unexpectedly during DKIM signing of some special email samples. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves this issue. [Hotfix 1319] Issue 1: The sender filtering process does not match the header address with the Approved/Blocked Senders list. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves this issue. Issue 2: Email messages may be quarantined unexpectedly because of a time-out issue or error in the Virtual Appliance. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix upgrades Usandbox to version 5.7.1221 to resolve this issue. Issue 3: Some settings in the Notifications template are lost after the configuration is exported and imported. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix resolves this issue. Issue 4: The OpenSSL library is affected by a CVE-2021-3711 vulnerability. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: This Hotfix upgrades OpenSSL to resolve the vulnerability. Issue 5: An issue prevents users from querying Message Tracking logs for some special email messages. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 5: This Hotfix resolves this issue. Issue 6: Some encrypted PDF files are detected as unencrypted documents. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 6: This Hotfix resolves this issue. [Hotfix 1309] Issue 1: The Time-of-Click Protection feature changes the location of URLs in the email body. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves this issue. Issue 2: The Sender Filtering feature inserts X-headers into the email body. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix resolves this issue. Issue 3: Inaccurate Last Update time information displays in the TLS settings page. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix resolves this issue. Issue 4: Email Reputation Services does not work normally sometimes. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: This Hotfix resolves this issue. [Hotfix 1305] Issue 1: Network Service Diagnostic does not complete and remains in testing. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix ensures that Network Diagnostic Process proceeds normally. Enhancement 1: This Hotfix enables Deep Discovery Email Inspector to extract garbled URLs. [Hotfix 1304] Issue 1: SNMP query results always indicate that the length of the Message Delivery Queue is "0". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves this issue. Issue 2: Sometimes, an issue prevents the scanner service from starting after a pattern update. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix resolves the issue so the scanner service can start normally after a pattern update. Issue 3: Advanced Threat Scan Engine cannot support some PDF's encryption algorithm and miss judges them as password protected files. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: Upgrade U-Sandbox version to 5.7.1216 to resolve the issue. Enhancement 1: This Hotfix enables Deep Discovery Email Inspector to extract and detect URLs in an email calendar. [Hotfix 1299] Issue 1: The message tracking log export function may be vulnerable to Formula Injection. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves the vulnerability. Issue 2: Deep Discovery Email Inspector sends URLs that contain double quotation marks (") to the Web Reputation Service (WRS) which can cause false detections. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix resolves this issue. Issue 3: An issue prevents users from querying Message Tracking logs for some special email messages. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix resolves this issue. Issue 4: The information in the action results column in Detected Messages reports on the exported file do not match the information on the web console when the "Quarantine a copy of the original message when stripping attachments or redirecting links" option is enabled on the policy. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: This Hotfix resolves this issue. [Hotfix 1297] Issue 1: Certain archived Microsoft(TM) Windows(TM) executable files cannot be sent to the internal virtual analyzer for analysis. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This Hotfix resolves this issue. Issue 2: Sometimes, an unexpected syslog exception error triggers a disk full issue. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This Hotfix resolves this issue. Issue 3: Message Tracking Log timestamps in Deep Discovery Director are one hour behind the corresponding timestamps in Deep Discovery Email Inspector during Daylight Savings Time (DST). ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 3: This Hotfix ensures that the Message Tracking Log timestamps are consistent between Deep Discovery Director and Deep Discovery Email Inspector. Issue 4: Sometimes, an issue prevents Deep Discovery Email Inspector from executing the service-status command. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 4: This Hotfix resolves the issue. Issue 5: The "Reject messages to unknown Recipients" feature does not work properly because the LDAP checking mechanism is case-sensitive. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 5: This Hotfix resolves this issue. 8. Contact Information ======================================================================== A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees. Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products. https://www.trendmicro.com/en_us/contact.html NOTE: This information is subject to change without notice. 9. About Trend Micro ======================================================================== Smart, simple, security that fits. As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information. Copyright 2022, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo, OfficeScan, Trend Micro Security (for Mac), Control Manager, Trend Micro Apex One, and Trend Micro Apex Central are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners. 10. License Agreement ======================================================================== View information about your license agreement with Trend Micro at: https://www.trendmicro.com/en_us/about/legal.html Third-party licensing agreements can be viewed: - By selecting the "About" option in the application user interface - By referring to the "Legal" page of the Administrator's Guide