Trend Micro OfficeScan XG Service Pack 1
English - Windows - 32-bit / 64-bit
Patch - Server Build 5502 and Agent Build 5512
GM release documentation: http://docs.trendmicro.com
Patch/SP release documentation: http://www.trendmicro.com/download
TIP: Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro website. Register during installation or online at: https://clp.trendmicro.com/FullRegistration?T=TM
1. Patch Release Information
Resolved Known Issues
This Patch resolves the following issue(s):
OfficeScan agents installed in folders that use certain Japanese characters may be unable to update pattern files after applying Hotfix 5464.
Solution
This patch updates the ActiveUpdate module to resolve the issue.
The OfficeScan Master Service may stop unexpectedly when the OfficeScan server attempts to generate local signature files.
Solution
This patch updates the Trend Micro ActiveUpdate module to ensure that the OfficeScan Master Service is not interrupted during the generation of local signature files.
The following two issues related to the OfficeScan Data Protection Service may occur on protected computers:
- Users may have trouble accessing the https://fast.com website.
- Agents cannot connect to VPN through the Cisco AnyConnect Secure Mobility Client.
Solution
This patch updates the Data Loss Prevention™ (DLP) module to resolve this issue.
An issue related to the OfficeScan Behavior Monitoring feature may increase the memory usage on protected computers.
Solution
This patch updates the Behavior Monitoring module to resolve this issue.
Virus/Malware Logs display the "Result" as "Access denied" on the OfficeScan web console but shows "File Passed" on the Trend Micro Control Manager™ web console.
Solution
This patch updates the OfficeScan server program to resolve this issue.
Enhancements
The following enhancements are included in this Patch:
This patch applies updates to improve the security of OfficeScan server operations.
Files Included in This Release
A. Files for Current Issue(s) ------------------------------------------------------------------- Filename Build Number ------------------------------ ------------ OfficeScan\PCCSRV\Admin\Utility\EdgeServer\*.* OfficeScan\PCCSRV\Admin\Utility\SQL\*.* OfficeScan\PCCSRV\Pccnt\Disk1\*.* OfficeScan\PCCSRV\ ------------------------------------------------------------------- AutoPcc.exe 12.0.0.5502 AutoPccP.exe 12.0.0.5502 CGIResUTF8.dll 12.0.0.5502 CGIShare.dll 12.0.0.5502 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 libNetCtrl.dll 13.0.0.5512 loadhttp.dll 13.0.0.5512 ofc_loadhttp.dll 13.0.0.5512 OfcPfwCommon.dll 13.0.0.5512 OfcPIPC.dll 13.0.0.5512 ssleay32.dll 1.0.2.20 SvrSvcSetup.exe 12.0.0.5502 OfficeScan\PCCSRV\Admin\ ------------------------------------------------------------------- Build.exe 2.86.0.1110 Build64.exe 2.86.0.1110 ciussi32.dll 2.0.0.2074 ciussi64.dll 2.0.0.2074 InstNTRes.dll 12.0.0.5502 InstReg.exe 13.0.0.5512 loadhttp.dll 13.0.0.5512 ofc_loadhttp.dll 13.0.0.5512 OSCETSCLog.dll 13.0.0.5512 patch.exe 2.86.0.1110 patch64.exe 2.86.0.1110 patchbld.dll 12.21.0.0 PATCHW32.DLL 12.22.0.0 patchw64.dll 12.22.0.0 pbld64.dll 12.20.0.0 SetupMan.dll 12.0.0.5502 SetupUsr.dll 12.0.0.5502 TmUpdate.dll 2.86.0.1110 TmUpdate64.dll 2.86.0.1110 TSC.exe 7.5.0.1137 TSC64.exe 7.5.0.1137 Wizard.exe 13.0.0.5512 Wizard_64x.exe 13.0.0.5512 OfficeScan\PCCSRV\Admin\Utility\CertificateManager\ ------------------------------------------------------------------- CertificateManager.exe 12.0.0.5502 OfficeScan\PCCSRV\Admin\Utility\ClientPackager\ ------------------------------------------------------------------- CLIENTMSISETUP_MSI * OfcPfwCommon.dll 13.0.0.5512 OfficeScan\PCCSRV\Admin\Utility\IpXfer\ ------------------------------------------------------------------- IpXfer.exe 13.0.0.5512 IpXfer_x64.exe 13.0.0.5512 OfficeScan\PCCSRV\Admin\Utility\ListDeviceInfo\ ------------------------------------------------------------------- listDeviceInfo.conf.ini * listDeviceInfo.exe 6.2.0.1341 OfficeScan\PCCSRV\Admin\Utility\PolicyExportTool\ ------------------------------------------------------------------- CGIResUTF8.dll 12.0.0.5502 OfficeScanSettingsExportTool.exe 12.0.0.5502 ServerMigrationTool.ex_ 12.0.0.5502 OfficeScan\PCCSRV\Admin\Utility\SaasStorageMgr\ ------------------------------------------------------------------- ofcASMgr.exe 12.0.0.5502 OfficeScan\PCCSRV\Admin\Utility\ServerMigrationTool\ ------------------------------------------------------------------- CGIOCommon.dll 12.0.0.5502 CGIResUTF8.dll 12.0.0.5502 OfcPfwCommon.dll 13.0.0.5512 ServerMigrationTool.exe 12.0.0.5502 OfficeScan\PCCSRV\Admin\Utility\SQL\ ------------------------------------------------------------------- libSQLDatabaseUpgrade.dll 12.0.0.5502 oscedbt.exe 12.0.0.5502 OfficeScan\PCCSRV\Admin\Utility\TCacheGen\ ------------------------------------------------------------------- TCacheGen.exe 12.0.0.5502 TCacheGen_x64.exe 12.0.0.5502 TCacheGenCli.exe * TCacheGenCli_x64.exe * OfficeScan\PCCSRV\Admin\Utility\TMVS\ ------------------------------------------------------------------- DatFHS.dll 13.0.0.5512 libeay32.dll 1.0.2.20 loadhttp.dll 13.0.0.5512 msvcr71.dll 7.10.3052.4 ssleay32.dll 1.0.2.20 TMVS.exe 12.0.0.5502 OfficeScan\PCCSRV\Admin\Utility\VSEncrypt\ ------------------------------------------------------------------- VSEncode.exe 12.0.0.5502 OfficeScan\PCCSRV\CmAgent\ ------------------------------------------------------------------- CGIResUTF8.dll 12.0.0.5502 En_I18N.dll 5.0.0.2363 En_Utility.dll 5.0.0.2363 libapr-1.dll 1.1.1.0 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 msvcr71.dll 7.10.3052.4 ProductLibrary.dll 12.0.0.5502 ProductUI.zip * ssleay32.dll 1.0.2.20 TrendAprWrapperDll.dll 5.0.0.2363 zlib.dll 1.2.3.0 zlibwapi.dll 1.2.3.0 OfficeScan\PCCSRV\Download\ ------------------------------------------------------------------- ClnPack_files.xml * OfficeScan\PCCSRV\Download\Engine\ ------------------------------------------------------------------- ATSE32.sig * atse32.zip * ATSE64.sig * atse64.zip * falcon32.sig * falcon32.zip * falcon64.sig * falcon64.zip * TMEBC32.sig * TMEBC32.zip * TMEBC64.sig * TMEBC64.zip * TSC.sig * TSC.zip * TSC64.sig * TSC64.zip * OfficeScan\PCCSRV\Download\Product\ ------------------------------------------------------------------- DlpLite_3rdParty.zip * DlpLite_3rdParty_x64.zip * DlpLite_Common.zip * DlpLite_Common_x64.zip * OfficeScan\PCCSRV\Engine\ ------------------------------------------------------------------- atse32.dll 11.0.0.1006 ssapi32.dll 6.2.1.4035 TmAegisSysEvt.dll 2.976.0.2248 TMBMCLI.dll 2.976.0.2248 TMBMSRV.exe 2.976.0.2248 tmCfwApi.dll 5.83.0.1064 tmcomeng.dll 2.976.0.2248 TmEngDrv.dll 2.976.0.2248 tmHash.dll 5.83.0.1064 TMPEM.dll 2.976.0.2248 TmPfw.exe 5.83.0.1064 TmPfwApi.dll 5.83.0.1064 TmPfwRul.dll 5.83.0.1064 TmSysEvt.dll 7.0.0.1176 tmtap.dll 6.0.0.1074 tmwlutil.dll 2.976.0.2248 tmxfalcon.dll 1.5.0.1018 OfficeScan\PCCSRV\Engine\CCSF\TrxHandler\ ------------------------------------------------------------------- curl-ca-bundle.crt * libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 ssleay32.dll 1.0.2.20 trxhandler.dll 1.100.0.1071 OfficeScan\PCCSRV\Engine\x64\ ------------------------------------------------------------------- atse64.dll 11.0.0.1006 ssapi64.dll 6.2.1.4035 TmAegisSysEvt.dll 2.976.0.2248 TMBMCLI.dll 2.976.0.2248 TMBMSRV.exe 2.976.0.2248 tmCfwApi.dll 5.83.0.1064 tmcomeng.dll 2.976.0.2248 TmEngDrv.dll 2.976.0.2248 tmHash.dll 5.83.0.1064 TMPEM.dll 2.976.0.2248 TmPfw.exe 5.83.0.1064 TmPfwApi.dll 5.83.0.1064 TmPfwRul.dll 5.83.0.1064 TmSysEvt.dll 7.0.0.1176 tmtap.dll 6.0.0.1074 tmwlutil.dll 2.976.0.2248 tmxfalcon.dll 1.5.0.1018 TSC64.exe 7.5.0.1137 OfficeScan\PCCSRV\Engine\x64\CCSF\TrxHandler\ ------------------------------------------------------------------- curl-ca-bundle.crt * libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 ssleay32.dll 1.0.2.20 trxhandler.dll 1.100.0.1071 OfficeScan\PCCSRV\LWCS\ ------------------------------------------------------------------- AU_WRS.exe 3.1.0.1080 aucfg.ini * Build.exe 2.86.0.1023 BWListMgmt.exe 3.1.0.1080 BWListSearch.exe 3.1.0.1080 CCCAUpdate.exe 3.1.0.1080 cert5.db * ciuas32.dll 1.0.0.2075 ciussi32.dll 2.0.0.2074 icrcauapi.dll 2.5.0.1115 libBWListFilter.dll 3.1.0.1080 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 liblwtpciu32.dll 1.0.0.1005 lwcs_msg.ini * lwcsctrl.exe 3.1.0.1080 LWCSService.exe 3.1.0.1080 MigrateBWList.exe 3.1.0.1080 patch.exe 2.86.0.1023 patchbld.dll 12.21.0.0 PATCHW32.DLL 12.21.0.0 pcre.dll * perfLWCSPerfMonMgr.dll 3.1.0.1080 perfLWCSPerfMonMgr.ini * placeholder.txt * ssleay32.dll 1.0.2.20 sym_perfLWCSPerfMonMgr.h * tmufeng.dll 3.9.0.1004 TmUpdate.dll 2.86.0.1023 x500.db * zlib1.dll 1.2.4.0 OfficeScan\PCCSRV\Pccnt\ ------------------------------------------------------------------- ClientConsole.zip * NTMonRes.dll 12.0.0.5502 NTRtScan.exe 13.0.0.5512 NTSvcRes.dll 12.0.0.5502 OfficeScan\PCCSRV\Pccnt\Common\ ------------------------------------------------------------------- 7z.dll 18.5.0.0 7z.exe 18.5.0.0 ApricotCBRuleHandler.dll 2.0.0.1049 ApricotManagerModule.dll 2.0.0.1049 CCSF_WIN32.zip * CNTAoSMgr.exe 2.3.0.5129 CompRmv.exe 13.0.0.5512 crc0filter.dll 2.82.0.1071 DatFHS.dll 13.0.0.5512 fcWofieUI.dll 13.0.0.5512 FileBrowsingRuleHandler.dll 2.0.0.1049 ICRCHdler.dll 2.82.0.1071 lib7zWrapper.dll * libApricotLog.dll 2.0.0.1049 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 libNetCtrl.dll 13.0.0.5512 libprotobuf.dat * libprotobuf.dll * loadhttp.dll 13.0.0.5512 NTRmv.exe 13.0.0.5512 ofc_loadhttp.dll 13.0.0.5512 OfcCCCAUpdate.exe 13.0.0.5512 OfcPfwCommon.dll 13.0.0.5512 OfcPfwSvc.dll 13.0.0.5512 OfcPIPC.dll 13.0.0.5512 PccNT.exe 13.0.0.5512 PccNTMon.exe 13.0.0.5512 PccNTUpd.exe 13.0.0.5512 ssleay32.dll 1.0.2.20 SurrogateTmListen.exe 13.0.0.5512 tmCfwApi.dll 5.83.0.1064 tmeectv.dll 3.0.0.1015 tmeesent.dll 3.0.0.1015 TmFpHcEx.exe 5.83.0.1064 tmHash.dll 5.83.0.1064 TmListen.dll 13.0.0.5512 TmListen.exe 13.0.0.5512 TmListenShare.dll 13.0.0.5512 TmopCfg.dll 3.0.0.1050 Tmopcfscan.dll 3.0.0.1050 TmopCtl.dll 3.0.0.1050 TmopDbg.dll 3.0.0.1050 TmOPP.dll 13.0.0.5512 TmoppeEvts.dll 3.0.0.1050 TmoppeHosF.dll 3.0.0.1050 TmoppePDP.dll 3.0.0.1050 TmoppeSAL.dll 3.0.0.1050 TmoppeSsF.dll 3.0.0.1050 TmoppeUrlF.dll 3.0.0.1050 TmoppeVS.dll 3.0.0.1050 TmopphHttp.dll 3.0.0.1050 TmopphMsn.dll 3.0.0.1050 TmopphPop3.dll 3.0.0.1050 TmopphSmtp.dll 3.0.0.1050 TmopphYmsg.dll 3.0.0.1050 TmopPlgAdp.dll 3.0.0.1050 Tmopsent.dll 3.0.0.1050 TmopsmHttp.dll 3.0.0.1050 TmopsmIm.dll 3.0.0.1050 TmopsmMail.dll 3.0.0.1050 TmPac.dll 13.0.0.5512 TmPfw.exe 5.83.0.1064 TmPfwApi.dll 5.83.0.1064 TmPfwCtl.dll 5.83.0.1064 TmPfwCtl_xp.dll 5.83.0.1064 TmPfwRul.dll 5.83.0.1064 TmSock.dll 13.0.0.5512 TmSSClient.exe 13.0.0.5512 tmwfpapi.dll 5.83.0.1064 UpdGuide.exe 13.0.0.5512 Upgrade.exe 13.0.0.5512 utilPfwInstCondChecker.exe 13.0.0.5512 WofieLauncher.exe 13.0.0.5512 XPUpg.exe 13.0.0.5512 OfficeScan\PCCSRV\Pccnt\Drv\ ------------------------------------------------------------------- tmactmon.cat * tmactmon.inf * tmactmon.sys 2.976.0.2226 tmcomm.cat * tmcomm.inf * tmcomm.sys 7.0.0.1176 tmebc.cat * TMEBC.inf * TMEBC32.sys 1.5.0.1045 tmeevw.cat * tmeevw.inf * tmeevw.sys 3.0.0.1015 tmevtmgr.cat * tmevtmgr.inf * tmevtmgr.sys 2.976.0.2226 tmlwf.cat * tmlwf.inf * TMLWF.sys 5.83.0.1063 tmlwfins.exe 5.83.0.1063 tmncieco.dll 3.0.0.1069 tmnciesc.cat * tmnciesc.inf * tmnciesc.sys 3.0.0.1071 tmusa.cat * tmusa.inf * tmusa.sys 3.0.0.1047 tmwfp.cat * tmwfp.inf * TMWFP.sys 5.83.0.1063 tmwfpins.exe 5.83.0.1063 OfficeScan\PCCSRV\Pccnt\Drv\X64\ ------------------------------------------------------------------- tmactmon.cat * tmactmon.inf * tmactmon.sys 2.976.0.2226 tmcomm.cat * tmcomm.inf * tmcomm.sys 7.0.0.1176 tmebc.cat * TMEBC.inf * TMEBC64.sys 1.5.0.1045 tmeevw.cat * tmeevw.inf * tmeevw.sys 3.0.0.1015 tmevtmgr.cat * tmevtmgr.inf * tmevtmgr.sys 2.976.0.2226 tmlwf.cat * tmlwf.inf * TMLWF.sys 5.83.0.1063 tmlwfins.exe 5.83.0.1063 tmncieco.dll 3.0.0.1069 tmnciesc.cat * tmnciesc.inf * tmnciesc.sys 3.0.0.1071 tmusa.cat * tmusa.inf * tmusa.sys 3.0.0.1047 tmwfp.cat * tmwfp.inf * TMWFP.sys 5.83.0.1063 tmwfpins.exe 5.83.0.1063 OfficeScan\PCCSRV\Pccnt\Win64\X64\ ------------------------------------------------------------------- 7z.dll 18.5.0.0 7z.exe 18.5.0.0 ApricotCBRuleHandler.dll 2.0.0.1049 ApricotManagerModule.dll 2.0.0.1049 CCSF_X64.zip * CompRmv.exe 13.0.0.5512 crc0filter.dll 2.82.0.1071 DatFHS.dll 13.0.0.5512 fcWofieUI.dll 13.0.0.5512 FileBrowsingRuleHandler.dll 2.0.0.1049 ICRCHdler.dll 2.82.0.1071 lib7zWrapper_64x.dll * libApricotLog.dll 2.0.0.1049 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 libNetCtrl_64x.dll 13.0.0.5512 libprotobuf.dat * libprotobuf.dll * loadhttp_64x.dll 13.0.0.5512 NTRmv.exe 13.0.0.5512 Ntrtscan.exe 13.0.0.5512 ofc_loadhttp_64x.dll 13.0.0.5512 OfcCCCAUpdate.exe 13.0.0.5512 OfcPfwCommon_64x.dll 13.0.0.5512 OfcPfwSvc_64x.dll 13.0.0.5512 OfcPIPC_64x.dll 13.0.0.5512 OSCETSCLog_64x.dll 13.0.0.5512 PccNT.exe 13.0.0.5512 PccNTMon.exe 13.0.0.5512 PccNTUpd.exe 13.0.0.5512 ssleay32.dll 1.0.2.20 SurrogateTmListen.exe 13.0.0.5512 tmCfwApi.dll 5.83.0.1064 tmeectv.dll 3.0.0.1015 tmeesent.dll 3.0.0.1015 TmFpHcEx.exe 5.83.0.1064 tmHash.dll 5.83.0.1064 TmListen.exe 13.0.0.5512 TmListen_64x.dll 13.0.0.5512 TmListenShare_64x.dll 13.0.0.5512 TmopCfg.dll 3.0.0.1050 Tmopcfscan.dll 3.0.0.1050 TmopCtl.dll 3.0.0.1050 TmopDbg.dll 3.0.0.1050 TmOPP_64x.dll 13.0.0.5512 TmoppeEvts.dll 3.0.0.1050 TmoppeHosF.dll 3.0.0.1050 TmoppePDP.dll 3.0.0.1050 TmoppeSAL.dll 3.0.0.1050 TmoppeSsF.dll 3.0.0.1050 TmoppeUrlF.dll 3.0.0.1050 TmoppeVS.dll 3.0.0.1050 TmopphHttp.dll 3.0.0.1050 TmopphMsn.dll 3.0.0.1050 TmopphPop3.dll 3.0.0.1050 TmopphSmtp.dll 3.0.0.1050 TmopphYmsg.dll 3.0.0.1050 TmopPlgAdp.dll 3.0.0.1050 Tmopsent.dll 3.0.0.1050 TmopsmHttp.dll 3.0.0.1050 TmopsmIm.dll 3.0.0.1050 TmopsmMail.dll 3.0.0.1050 TmPac_64x.dll 13.0.0.5512 TmPfw.exe 5.83.0.1064 TmPfwApi.dll 5.83.0.1064 TmPfwCtl.dll 5.83.0.1064 TmPfwCtl_xp.dll 5.83.0.1064 TmPfwRul.dll 5.83.0.1064 TmSock_64x.dll 13.0.0.5512 TmSSClient.exe 13.0.0.5512 tmwfpapi.dll 5.83.0.1064 UpdGuide.exe 13.0.0.5512 Upgrade.exe 13.0.0.5512 utilPfwInstCondChecker.exe 13.0.0.5512 WofieLauncher.exe 13.0.0.5512 xpupg.exe 13.0.0.5512 OfficeScan\PCCSRV\Private\ ------------------------------------------------------------------- DlpClc.xml * OfficeScan\PCCSRV\Private\certificate\ ------------------------------------------------------------------- libeay32.dll 1.0.2.20 openssl.exe * ssleay32.dll 1.0.2.20 OfficeScan\PCCSRV\Private\LogServer\ ------------------------------------------------------------------- 7z.dll 18.5.0.0 7z.exe 18.5.0.0 OfcPIPC.dll 13.0.0.5512 OfficeScan\PCCSRV\SRS\ ------------------------------------------------------------------- libApricotLog.dll 3.1.0.1080 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 makecert.exe 5.131.3617.0 RelayRuleHandler.dll 3.1.0.1080 RelayRulePerfCounter.dll 3.1.0.1080 RelayServicePerfCounter.dll 3.1.0.1080 SRSCli.exe 3.1.0.1080 SRService.exe 3.1.0.1080 ssleay32.dll 1.0.2.20 zlib1.dll 1.2.4.0 OfficeScan\PCCSRV\Web\Service\ ------------------------------------------------------------------- 7z.dll 18.5.0.0 AosProxy.exe 12.0.0.5502 AosShare.dll 2.3.0.5125 Build.exe 2.86.0.1110 CGIOCommon.dll 12.0.0.5502 CGIResUTF8.dll 12.0.0.5502 CGIShare.dll 12.0.0.5502 CmdHAoSMgr.dll 2.3.0.5125 CmdHLClient.dll 12.0.0.5502 CmdHOConsole.dll 12.0.0.5502 cme_dll.dll 6.2.0.1351 cme_vxe_dll_static.dll 6.2.0.1351 DatFHS.dll 13.0.0.5512 DbServer.exe 12.0.0.5502 lib7zWrapper.dll * libCmdHndlrClientV2.dll 12.0.0.5502 libCmdHndlrConsoleV2.dll 12.0.0.5502 libCmdHndlrDda.dll 12.0.0.5502 libcurl.dll 7.66.0.0 libcurl_ofc.dll 7.66.0.0 libeay32.dll 1.0.2.20 libLogHandler.dll 12.0.0.5502 loadhttp.dll 13.0.0.5512 LogCache.dll 12.0.0.5502 msvcr71.dll 7.10.3052.4 NTSvcRes.dll 12.0.0.5502 ofc_loadhttp.dll 13.0.0.5512 OfcAosMgr.exe 2.3.0.5125 OfcCCCAUpdate.exe 13.0.0.5512 OfcDBBackup.exe 12.0.0.5502 OfcDownload.dll 12.0.0.5502 OfcEdgeAgent.exe 12.0.0.5502 OfcHotFix.exe 12.0.0.5502 OfcNotify.dll 12.0.0.5502 OfcNotifyQueue.dll 12.0.0.5502 OfcPfwCommon.dll 13.0.0.5512 OfcPurgeLog.dll 12.0.0.5502 OfcService.exe 12.0.0.5502 patch.exe 2.86.0.1110 ssleay32.dll 1.0.2.20 TmUpdate.dll 2.86.0.1110 VerConn.exe 12.0.0.5502 OfficeScan\PCCSRV\Web\Service\PLM\ ------------------------------------------------------------------- 7z.dll 18.5.0.0 OfficeScan\PCCSRV\Web_OSCE\Web\CGI\ ------------------------------------------------------------------- cgiCheckIP.exe 12.0.0.5502 cgiExportInfo.exe 12.0.0.5502 cgiGetClient.exe 12.0.0.5502 cgiImportInfo.exe 12.0.0.5502 cgiLog.exe 12.0.0.5502 CGIOCommon.dll 12.0.0.5502 cgiOnMSCfg.exe 12.0.0.5502 cgiOnPSCfg.exe 12.0.0.5502 cgiOnQueryClientBindPort.exe 12.0.0.5502 cgiOnRTCfg.exe 12.0.0.5502 cgiOnSpecialLog.exe 12.0.0.5502 cgiOnStart.exe 12.0.0.5502 cgiOnUnst.exe 12.0.0.5502 cgiRecvFile.exe 12.0.0.5502 CGIResUTF8.dll 12.0.0.5502 cgiRqHotFix.exe 12.0.0.5502 CGIShare.dll 12.0.0.5502 fcgiOfcDDA.exe 12.0.0.5502 isapiClient.dll 12.0.0.5502 isapiClientX64.dll 12.0.0.5502 isapiClientX86.dll 12.0.0.5502 jdkNotify.exe 12.0.0.5502 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 loadhttp.dll 13.0.0.5512 msvcr71.dll 7.10.3052.4 OfcPfwCommon.dll 13.0.0.5512 ssleay32.dll 1.0.2.20 SSO_PKIHelper.dll 5.0.0.2363 OfficeScan\PCCSRV\Web_OSCE\Web_Console\CGI\ ------------------------------------------------------------------- cgiAuthManagement.exe 12.0.0.5502 cgiChkMasterPwd.exe 12.0.0.5502 cgiCmdNotify.exe 5.0.0.2363 CGIOCommon.dll 12.0.0.5502 CGIResUTF8.dll 12.0.0.5502 CGIShare.dll 12.0.0.5502 cgiShowActiveDirectory.exe 12.0.0.5502 cgiShowAoS.exe 2.3.0.5123 cgiShowCAV.exe 12.0.0.5502 cgiShowClientAdm.exe 12.0.0.5502 cgiShowComplianceReport.exe 12.0.0.5502 cgiShowLogs.exe 12.0.0.5502 cgiShowNotify.exe 12.0.0.5502 cgiShowOPP.exe 12.0.0.5502 cgiShowPFW.exe 12.0.0.5502 cgiShowServerAdm.exe 12.0.0.5502 cgiShowSummary.exe 12.0.0.5502 cgiShowUpdate.exe 12.0.0.5502 cgiShowWSSAdmin.exe 12.0.0.5502 cgiTurnLog.exe 12.0.0.5502 DdaIsapiFilter.dll 12.0.0.5502 DdaIsapiFilter64.dll 12.0.0.5502 fcgiOfcDDA.exe 12.0.0.5502 libapr-1.dll 1.1.1.0 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 loadhttp.dll 13.0.0.5512 msvcr71.dll 7.10.3052.4 OfcPfwCommon.dll 13.0.0.5512 ssleay32.dll 1.0.2.20 SSO_PKIHelper.dll 5.0.0.2363 TmUpdate.dll 2.86.0.1110 TrendAprWrapperDll.dll 5.0.0.2363 OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\ad_integration\ ------------------------------------------------------------------- ad_integration.htm * client_grouping.htm * edit_sorting_rules.htm * OfficeScan\PCCSRV\WEB_OSCE\Web_Console\HTML\Addon\ ------------------------------------------------------------------- aos_service_management.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\aegis\ ------------------------------------------------------------------- device_control.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\Auth\ ------------------------------------------------------------------- admin_account_domain.htm * admin_account_info.htm * admin_account_menu.htm * Admin_Role_Add.htm * Admin_User_List.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\behavior_monitoring\ ------------------------------------------------------------------- bm_settings.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\clientmag\ ------------------------------------------------------------------- client_cfg_manualscan.htm * client_cfg_privileage.htm * client_cfg_realtimelscan.htm * client_cfg_scannow.htm * client_cfg_schedulescan.htm * client_cfg_wtp.htm * client_globalsetting.htm * client_list_2.htm * client_ofsc_services.htm * client_searchwindow.htm * client_urlfiltering_profiles.htm * install_remote.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\cloud_service\ ------------------------------------------------------------------- import_bw_list.htm * scan_ip_range_edit.htm * scan_source.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\common\ ------------------------------------------------------------------- js-clientmag.js * ln_cloud.js * ln_common.js * trend-ui-opt_list.js * trend-ui.domaintree.js * x_localization.xml * x_view_status.xsl * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\common\css\ ------------------------------------------------------------------- index.css * l10n-style.css * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\common\l10n\ ------------------------------------------------------------------- l10n.aegis.js * l10n.behavior_monitoring.js * l10n.clientmag.js * l10n.dlp.js * l10n.global.js * l10n.logs.js * l10n.update.js * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\common\settings\ ------------------------------------------------------------------- setting.ad_integration.js * setting.addon.js * setting.aegis.js * setting.behavior_monitoring.js * setting.clientmag.js * setting.cloud_service.js * setting.compliance_report.js * setting.dlp.js * setting.logon.js * setting.logs.js * setting.menu.js * setting.notify.js * setting.outbreak.js * setting.pfw.js * setting.rba.js * setting.root.js * setting.serveradm.js * setting.update.js * setting.vdi.js * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\common\util\ ------------------------------------------------------------------- common.js * osce.menubar.js * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\compliance_report\ ------------------------------------------------------------------- compliance_report.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\dlp\ ------------------------------------------------------------------- dlp_compliance_tpl_addedit.htm * dlp_Entities_addedit.htm * dlp_FileAttr_addedit.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\logs\ ------------------------------------------------------------------- log_maintenance.htm * logs_bm_view.htm * logs_dac_view.htm * logs_delete.htm * logs_network_malware_view.htm * logs_pfw.htm * logs_pfw_detail.htm * logs_pfw_view.htm * logs_spyware_view.htm * logs_suspicious_file_view.htm * logs_trendx_view.htm * logs_virus_view.htm * logs_WebSecurity_view.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\outbreak\ ------------------------------------------------------------------- opp_deny_write.htm * opp_mutex_block.htm * opp_port_blocking.htm * opp_port_blocking_add.htm * opp_port_blocking_edit.htm * opp_restore.htm * opp_settings.htm * opp_shared_folder.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\PFW\ ------------------------------------------------------------------- profile_edit.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\root\ ------------------------------------------------------------------- help_start.htm * logon.htm * menu.html * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\serveradm\ ------------------------------------------------------------------- edge_server.htm * server_cmagent_saas.htm * server_migration.htm * server_proxy.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\tools\ ------------------------------------------------------------------- tools_admin_clients.htm * OfficeScan\PCCSRV\WEB_OSCE\Web_Console\HTML\update\ ------------------------------------------------------------------- update_rollback.htm * OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\widget\ ------------------------------------------------------------------- osce_proxy.php * OfficeScan\PCCSRV\WEB_OSCE\Web_Console\HTML\widget\repository\widgetPool\product\ ------------------------------------------------------------------- config.php * OfficeScan\PCCSRV\WEB_OSCE\Web_Console\HTML\widget\repository\widgetPool\wp%RETCODE%\widget\modOSCESecurityRiskDetection\ ------------------------------------------------------------------- module.js * OfficeScan\PCCSRV\Web_OSCE\Web_Console\RemoteInstallCGI\ ------------------------------------------------------------------- cgiGetNTClient.exe 12.0.0.5502 CGIOCommon.dll 12.0.0.5502 cgiRemoteInstall.exe 12.0.0.5502 CGIResUTF8.dll 12.0.0.5502 CGIShare.dll 12.0.0.5502 libcurl.dll 7.66.0.0 libeay32.dll 1.0.2.20 loadhttp.dll 13.0.0.5512 SetupMan.dll 12.0.0.5502 ssleay32.dll 1.0.2.20 Wizard.exe 13.0.0.5512 Wizard_64x.exe 13.0.0.5512 B. Network Traffic Required in Deployment ------------------------------------------------------------------- Estimated size (in terms of bandwidth) of deployed agent files in this hotfix. - 32-bit agent total = 107.6 MB - 64-bit agent total = 144.4 MB
2. Documentation Set
To download or view electronic versions of the documentation set for this product, go to http://docs.trendmicro.com
- Online Help: The Online Help contains an overview of features and key concepts, and information on configuring and maintaining the product.
To access the Online Help, go to http://docs.trendmicro.com
- Installation Guide (IG): The Installation Guide contains information on requirements and procedures for installing and deploying the product.
- Administrator's Guide (AG): The Administrator's Guide contains an overview of features and key concepts, and information on configuring and maintaining the product.
- Getting Started Guide (GSG): The Getting Started Guide contains product overview, installation planning, installation and configuration instructions, and basic information intended to get the product 'up and running'.
- Support Portal: The Support Portal contains information on troubleshooting and resolving known issues.
- To access the Support Portal, go to http://esupport.trendmicro.com
3. System Requirements
4. Installation
Installing
To install:
- Copy the Patch executable file to a temporary folder on the server, for example, "C:\temp".
- Double-click the file. The modules are automatically copied to the correct destination.
This Patch installation package automatically rolls back the OfficeScan server to its previous configuration if there are problems during installation. If you encounter problems after installation, do a manual rollback.
Uninstalling
To manually roll back to the previous build:
- Locate the backup folder that the Patch package created in the "\PCCSRV\Backup\Patch_B5502" directory.
- Stop the OfficeScan Master Service.
- Stop the OfficeScan CMAgent Service.
- Copy the backup modules to the original folders.
- Start the OfficeScan CMAgent Service.
- Start the OfficeScan Master Service.
5. Post-installation Configuration
No post-installation steps are required.
NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product.
6. Known Issues
There are no known issues for this Patch release.
7. Release History
Prior Hotfixes
Only this Patch was tested for this release. Prior hotfixes were tested at the time of their release.After upgrading to OfficeScan XG Service Pack 1, the OfficeScan agent program and some other applications (for example, Print spooler) may encounter an HTTP service issue.
Solution
This critical patch ensures that OfficeScan agents do not stop the HTTP service allowing other applications to function normally after upgrading to OfficeScan XG Service Pack 1.
The Trend Micro Control Manager™ server SQL database grows rapidly because the OfficeScan server sends a large number of plug-in service (PLS) status logs to the Control Manager server.
Solution
This critical patch resolves the issue by ensuring that the OfficeScan server does not send old PLS status logs repeatedly to the Control Manager server.
The Behavior Monitoring approved list does not work on files specified by a network path.
Solution
This critical patch updates the logic for the Behavior Monitoring approved list to ensure that it works on files specified by a network path.
After upgrading to OfficeScan XG Service Pack 1, the system may be unable to access certain third-party application files if Predictive Machine Learning is enabled.
Solution
This hotfix updates the Behavior Monitoring service to not block valid third-party applications.
When Trend Micro Smart Feedback is enabled, it shares anonymous threat information with the SPN. However, Predictive Machine Learning does not use anonymous information when sending the SPN feedback information.
Solution
This hotfix updates the Falcon Core Engine and the OfficeScan agent program to resolve the issue.
The OfficeScan Behavior Monitoring feature may cause high CPU usage on protected computers.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
The OfficeScan server cannot add UNC paths to the approved list in the Behavior Monitoring Settings.
Solution
This hotfix updates the OfficeScan server file to enable it to add UNC paths in the Behavior Monitoring approved list.
This hotfix provides a way for users to generate an installation package for coexisting OfficeScan agents on the On-Premise OfficeScan server.
Procedure
To generate the installation package for coexisting OfficeScan agents:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- SupportCoexistMode=1
- Save the changes and close the file.
- Restart the OfficeScan Master Service.
- After the OfficeScan Master service is running, open a command prompt with administrator privilege, and navigate to the "\PCCSRV\Admin\Utility\ClientPackager\" directory.
- Run the following command to create Windows installation package for OfficeScan agents using coexist mode:
- For 32-bit:
- Clnpack.exe /m /av /as /pfw /com /dcs /smart /o x86 /coexist /d "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Download\agent_coexist_x86.msi" /s "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV"
- For 64-bit:
- Clnpack.exe /m /av /as /pfw /com /dcs /smart /o x64 /coexist /d "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Download\agent_coexist_x64.msi" /s "C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV"
Administrators can retrieve the following installation packages for coexisting OfficeScan agents from the "\PCCSRV\Download" folder on the OfficeScan server installation directory.
- agent_coexist_x86.msi
- agent_coexist_x64.msi
An issue prevents the OfficeScan server from deploying the correct local language settings to agents.
Solution
This hotfix resolves the issue by updating the OfficeScan agent program.
OfficeScan stops generating logs unexpectedly after users enable the "Schedule scan connection verification" setting.
Solution
This hotfix updates the logic flow from the check timer to solve this issue.
The OfficeScan Behavior Monitoring feature may cause high CPU usage on protected endpoints when Sysmon.exe is running.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
Under certain scenarios, some OfficeScan processes may stop unexpectedly.
Solution
This hotfix updates the Behavior Monitoring module to enhance the self-protect feature of OfficeScan processes.
After upgrading to OfficeScan XG Service Pack 1, the OfficeScan web console will display the connection status of all OfficeScan agents as "independent".
Solution
This hotfix resolves the issue by ensuring that the OfficeScan server can successfully retrieve the correct agent connection status.
Data Loss Prevention™ (DLP) blocks the Skype application.
Solution
This hotfix updates the DLP module that contains the improved process flow to prevent false positive alerts when the Skype application conducts file access events on its temporary files.
32-bit OfficeScan processes may stop unexpectedly on 64-bit platforms.
Solution
This hotfix resolves the issue by updating how the DLP module matches path names when locating the "wow64.dll" path.
An interoperability issue between the VMware Horizon agent and the User-Mode Hooking feature of OfficeScan agents triggers a black screen when a protected computer restarts after agent installation.
Solution
This hotfix updates the User-Mode Hooking driver to solve this issue.
The firewall's "Quarantine" action in medium security level blocks the FTP session.
Solution
This hotfix changes the "Quarantine" action to "Drop" in medium security level to resolve the issue.
The Virus/Malware logs that agents send to the OfficeScan server disappear unexpectedly after administrators migrate the OfficeScan database from CodeBase to an SQL Server database using the SQL Server Migration Tool.
Solution
This hotfix updates the OfficeScan server program to ensure that OfficeScan keeps security risk logs after migrating the database.
An attacker may be able to use the "Sc.exe" file to run unauthorized commands on a computer protected by OfficeScan.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
This hotfix enables the SQLMIGRATION.LOG in the OfficeScan XG Service Pack 1 server. By default, the SQLMIGRATION.LOG file is in the "\PCCSRV\Admin\Utility\SQL" folder on the OfficeScan server installation directory.
An issue prevents the "showunlockbutton" feature from working on OfficeScan XG Service Pack 1.
Solution
This hotfix updates the OfficeScan XG Service Pack 1 server file to ensure that the "showunlockbutton" feature works normally.
OfficeScan does not propagate the OfficeScan Predictive Machine Learning settings to the clients or domains when applying the settings at the root level and using the Microsoft™ SQL database.
Solution
This hotfix resolves this issue by using the correct parameter based on the implementation of the database APIs.
An issue may prevent the OfficeScan agent from downloading pattern files.
Solution
This hotfix updates the OfficeScan XG Service Pack 1 server file to ensure that the OfficeScan agent updates files normally.
The OfficeScan agent downloads the SAL pattern file even if the current pattern file is already updated.
Solution
This hotfix updates the OfficeScan XG Service Pack 1 server files to ensure that the OfficeScan agent only gets updated pattern files from the server.
The OfficeScan server widget queries Data Loss Prevention™ (DLP) logs using the "root" account. This situation causes backend processes to always return all logs to any user.
Solution
This hotfix resolves the issue by adding a method that allows administrators to check all viewable domains of currently logged-on users if the request comes from a widget. The hotfix adds a hidden key to enable or disable this feature.
Procedure
To configure the new setting for "ofcserver.ini":
- Install this hotfix (see "Installation").
- Open the "ofcserver.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "SERVER_CONSOLE_SECTION" section, manually configure the following:
- [SERVER_CONSOLE_SECTION]
- ShowDLPLogByAccountPermission=1
- Save the changes and close the file.
- Reload the browser.
The OfficeScan Predictive Machine Learning feature may prevent users from printing Microsoft™ Office files or from downloading these files through a web browser normally.
Solution
This hotfix provides a way for users to approve programs to run with deferred scanning by Predictive Machine Learning to prevent these issues.
Procedure
To approve programs to run with deferred scanning by Predictive Machine Learning:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following keys and specify each approved program separately.
- [Global Setting]
- DS_ProcessCount=the number of programs in the approved list, supports any integer from 1 to 1000
- DS_ProcessName000=process name of the approved program, where "000" notes the first item on the list
For example:
- [Global Setting]
- DS_ProcessCount=4
- DS_ProcessName000=iexplore.exe
- DS_ProcessName001=Chrome.exe
- DS_ProcessName002=FireFox.exe
- DS_ProcessName003=WINWORD.EXE
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following entries of TXS.ini on all OfficeScan agent computers:
- [TrendX_Settings]
- DS_ProcessCount=4
- DS_ProcessName000="The encrypted string of the preferred program"
- DS_ProcessName001="The encrypted string of the preferred program"
- DS_ProcessName002="The encrypted string of the preferred program"
- DS_ProcessName003="The encrypted string of the preferred program"
The system information, product information, product version, and entity icon do not update automatically.
Solution
This hotfix updates the OfficeScan 12.0 Service Pack 1 server file to ensure that the system information, product information, product version, and entity icon are updated correctly.
A time-of-check/time-of-use privilege escalation vulnerability exists with the "tmusa.sys" kernel file (Osprey).
Solution
This hotfix updates the kernel files for Osprey to address the vulnerability.
The certificate of the "saknet.sys" file is valid from March 23, 2016 to June 28, 2017 only.
Solution
This hotfix replaces the "saknet.sys" file in the Trend Micro Data Loss Prevention™ (DLP) module with a "saknet.sys" file that contains a valid certificate.
Some unexpected hostname IPs may be resolved during the drag-and-drop and open file dialog upload for supported web services and "facebook.com" IP resolution is not supported during browser file upload.
Solution
This hotfix updates the DLP module to enable it to first check if a hostname belongs to the supported web services list before attempting to resolve the IP address during the drag-and-drop and open file dialog upload. This hotfix also adds support for "facebook.com" in the supported web services list.
A protected computer may stop unexpectedly when an invalid policy is set for the DLP services.
Solution
This hotfix updates the DLP module to add restrictions, particularly for operations, to the DLP XML policy validators to help prevent the issue.
When an OfficeScan XG client performs the "Clean" action on certain backup files, it may also transfer the files to the "Virus" folder. The files in this folder are sent to the OfficeScan server along with quarantined files.
Solution
This hotfix prevents OfficeScan XG clients from saving a copy of cleaned BR0 to BRF backup files, for example XXX.BR0, XXX.BR1, XXX.BR2 to XXX.BRF, in the suspected virus folder. This ensures that cleaned files are not sent to the OfficeScan server.
This hotfix helps ensure that DLP violation logs displays the correct channel name and file path for Google Drive.
The hotfix enables the DLP module to support Microsoft™ Windows™ 10 Redstone 4 Insider Preview (10.0.17083).
The Data Loss Prevention™ (DLP) module does not monitor upload transfers in https://wetransfer.com.
Solution
This hotfix adds https://wetransfer.com to the DLP module's "browser_pattern.xml" file to enable the module to monitor open file dialog and drag and drop operations on the website.
The Data Loss Prevention™ (DLP) module blocks the Skype application.
Solution
This hotfix updates the DLP module that contains the improved process flow to prevent false positive alerts when the Skype application conducts file access events on its temporary files.
A protected computer stops responding when the Trend Micro Endpoint Sensor triggers frequent file scans.
Solution
The hotfix ensures that a protected computer runs normally when the Trend Micro Endpoint Sensor triggers file scans frequently.
Certain Dell computers freeze after installing the OfficeScan agent.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
Ntrtscan stops unexpectedly while patterns are reloaded and OfficeScan still waits for the scan to stop. This happens when there are too many manual scan context instances.
Solution
This hotfix resolves the issue by preventing OfficeScan from waiting for Ntrtscan to finish when it has already stopped and removes unused manual scan context instances from OfficeScan computers.
The Certified Safe Software Service may not work properly on OfficeScan XG Service Pack 1 agents if users enabled the Smart Protection Service Proxy for service queries.
Solution
This hotfix updates the OfficeScan agent program to ensure that the Certified Safe Software Service works as expected.
The "ClientUUID" information in the "OfcCCCAUpdate.ini" file of OfficeScan XG clients is one character shorter than the correct value and contains garbled characters.
Solution
This hotfix updates the OfficeScan XG client files to ensure that OfficeScan clients retrieves and stores the correct "ClientUUID" information.
Communication between OfficeScan and Trend Micro Control Manager™ stops when the "SourceUUID" information in the "ofcDdaSrv.ini" file changes.
Solution
This hotfix updates OfficeScan XG server files to ensure that the communication between OfficeScan XG and Control Manager is not interrupted when the "SourceUUID" information changes.
When OfficeScan integrates with an Active Directory (AD) Server, users on the first layer will have the same domain management scope. While users on the second layer can login to the OfficeScan web console normally, they do not have privileges to view and manage the domains under the OfficeScan server.
Solution
This hotfix changes the method to get all AD groups from the logon token and allow each AD user account to query all groups and manage domains under the same OfficeScan server.
The Behavior Monitor re-entry on the PostCreate event may trigger a blue scree of death (BOSD) on Microsoft™ Windows™ XP embedded systems.
Solution
This hotfix adds an anti-re-entry checking mechanism to the ActMonFilePostCreate task to resolve the issue.
A network bandwidth issue occurs while Update Now is running.
Solution
This hotfix adds the following conditions to prevent the OfficeScan agent from querying the Active Directory (AD) to prevent the network bandwidth issue.
- AegisEnableDac=1
- service switch of AEGIS or DLP=1
An issue related to the Trend Micro OfficeScan Firewall driver may cause multiple Privilege Escalation and Pool Corruption vulnerabilities.
Solution
This hotfix updates the Trend Micro OfficeScan Firewall driver to resolve the vulnerabilities.
An issue prevents OfficeScan from blocking sensitive information sent through the HTTP(S) in "dlptest.com".
Solution
This hotfix ensures that OfficeScan can block sensitive information in "dlptest.com" by adding a new formdata pattern for the site.
This hotfix updates the OfficeScan Data Loss Prevention™ (DLP) module to enable its Device Control feature to work on portable devices with read-only permission.
Procedure
To enable the new service settings:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- InstallDLPWpdDriver=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to clients.
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
- Key: InstallDLPWpdDriver
- Type: DWORD
- Value:
- 0 = Device Control does not work on portable devices with read-only permission
- 1 = Device Control works on portable devices with read-only permission
An OfficeScan agent computer stops responding when the Data Loss Prevention™ (DLP) service is enabled while OneDrive for Business is running.
Solution
This hotfix resolves the issue by updating the DLP module to improve the OneDrive for Business synchronization folder checking mechanism.
There is a spelling error in the "Action on Exception Rule" page of the OfficeScan agent console.
Solution
This hotfix updates the OfficeScan agent program to correct the spelling error on the page.
Users may experience long loading times for websites when Web Reputation is enabled. This happens because OfficeScan XG agents that use a Proxy Auto-Configuration (PAC) file to establish proxy connection with a Smart Protection Server do not connect to the expected proxy.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
The "Offline Time" column on the OfficeScan web console displays inaccurate information.
Solution
This hotfix updates the OfficeScan server files to ensure that the correct offline time information appears in the "Offline Time" column.
The OfficeScan server may export the wrong agent list information because there is not enough buffer memory.
Solution
This hotfix enlarges the buffer size to fix this issue.
Users may encounter an "Update Failed" alert when they try to update the product license through the OfficeScan management console.
Solution
This hotfix updates the OfficeScan server program to ensure that users can update the product license successfully through the OfficeScan management console.
This hotfix enables DLP to support UnionPay credit cards.
The Security Threat URL information in Virus/Malware logs do not appear in search results.
Solution
The hotfix updates the OfficeScan server program and the "Virus_Encyclopedia_URL" to ensure that the correct Virus/Malware information appears on the redirected Threat Encyclopedia web page.
The OfficeScan agent's memory usage increases when users open and close sub windows too many times.
Solution
This hotfix allows users to configure OfficeScan to monitor the pccnt memory usage and to close the pccnt console automatically once the memory usage reaches 512 MB.
Procedure
To configure OfficeScan to monitor the pccnt memory usage and to close the pccnt console automatically once the memory usage reaches 512 MB:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- MonitorPccntMemory=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to clients.
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro \PC-cillinNTCorp\CurrentVersion\Misc.
- Key: MonitorPccntMemoryUsage
- Type: DWORD
- Value: 1 = OfficeScan supports pccnt console will be closed automatically if pccnt memory usage is over 512 MB.
The assessment function lists OfficeScan agent computers under the "No OfficeScan agent installed".
Solution
This hotfix resolves the issue by enabling the assessment engine to try both HTTPS and HTTP to connect to clients.
When the HTTPS communication port of OfficeScan XG Service Pack 1 agents is not configured correctly, these agents will not be able to connect to an OfficeScan XG Service Pack 1 server that was upgraded from an OfficeScan 11 server.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
There are spelling errors in the French version of the OfficeScan agent console's "Console Flyover" page.
Solution
This hotfix updates the OfficeScan agent program to correct the spelling error on the page.
OfficeScan agents in conventional scan mode without Internet connection cannot send Predictive Machine Learning threat queries when the "Use configured Smart Protection Sources for service queries" feature is enabled.
Solution
This hotfix resolves the issue generating the necessary registry values to properly configure the Predictive Machine Learning and the "Use configured Smart Protection Sources for service queries" feature.
Microsoft™ added a feature in Microsoft Windows™ 10 Fall Creators Update (RS3). After this update, the Windows Defender Security Center can no longer recognize the status of the OfficeScan antivirus and firewall.
Solution
This hotfix enables the OfficeScan agent to report the "substatus" of both the antivirus and firewall to the Windows Security Center so that the Windows Defender Security Center displays the correct antivirus product status.
In Microsoft Internet Explorer™ 11, illegal attachments in Yahoo Mail US attached using the "attached" button are not blocked.
Solution
The hotfix enables OfficeScan to recognize the attachment filename in Yahoo Mail encoded in UTF-8 MIME.
Trend Micro Endpoint Encryption (TMEE) cannot encrypt files normally when iDLP is enabled.
Solution
The hotfix adds the new TMEE build (6.0.2023) in the approved list of the DLP module to resolve this issue.
The Microsoft™ Windows™ 10 services do not start when a protected computer starts.
Solution
This hotfix implements customized configurations to allow users to enable or disable the VMware ThinApp application detection feature which can help ensure that Windows 10 services start normally.
Procedure
To configure the new setting for DLP:
- Install this hotfix (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "Configure" section, manually add the "check_vmware_thinapp" key and set its value to "false".
- [Configure]
- check_vmware_thinapp=false
- Save the changes and close the file.
- Open the OfficeScan web console and click "Agents > Agent Management > Select domains or agents > Settings > DLP settings".
- Click "Save" to deploy the settings to agents. The OfficeScan server deploys the settings to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- check_vmware_thinapp=false
The "Agents Connected to the Edge Relay Server" widget may display inaccurate date information if the server and browser are both set to time zone earlier than UTC-1, for example, UTC-6.
Solution
This hotfix implements the following to resolve this issue:
- When collecting data, the widget will start from the midnight of the sixth day before the present day based on the local time zone.
- When adding a timestamp to information, the widget will set it to midnight of the same day based on the local time zone.
Scans triggered by the PccNT command may not be able to scan a file on a network drive.
Solution
This hotfix updates the OfficeScan client program to ensure that it can scan files in a network drive normally.
Samples are sent to the Deep Discovery Analyzer server without any host name information.
Solution
This hotfix ensures that OfficeScan server sends samples to the Deep Discovery Analyzer with the correct source host information.
This hotfix enables users to configure OfficeScan to allow a user with restricted access to connect to an approved wireless SSID and to block these users from connecting to any wired network. This helps ensure that the user does not connect to both a wireless and a wired network at the same time.
Procedure
To enable restricted users to connect to an approved wireless SSID and block these users from using any wired network:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following keys and set the preferred value for each.
- [Global Setting]
- EnableWhiteListSSID=y
- 1, enables the approved SSID list
- 0, (default) disables the approved SSID list
- WhiteListSSIDCount=x, the number of approved SSID on the list
- WhiteListSSID_0=abcd, first SSID
- WhiteListSSID_1=1111, subsequent SSID
- WhiteListSSID(x-1)=2222, any SSID specified after this key will not be used
- EnableBlockWiredNetwork=z
- 1, blocks all wired network interfaces
- 0, opens all wired network interfaces
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to clients.
NOTES:
- After blocking wired network interfaces and unloading the agent, you can reconnect these interfaces through the \Windows\Control Panel\Network and Internet\Network Connections\ page.
- When the SSID approved list is enabled, you can see the available wireless network SSIDs after unloading the agent.
The OfficeScan web console does not display an alert when the Smart Scan Pattern is out-of-date.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- PatternTooOldSmartScan=1 NOTE: To disable the setting, set this key to "0" or delete it.
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path:
- 32-bit: HKEYLOCALMACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\PatternTooOldSmartScan
- 64-bit: HKEYLOCALMACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\PatternTooOldSmartScan
- Key: PatternTooOldSmartScan
- Type: DWORD
- Value: 1
- Restart the OfficeScan agents.
This hotfix updates the DLP module to support API hooking in Windows 10 RS4 (10.0.17133)
The hotfix enables OfficeScan to monitor file upload traffic for "uploadfiles.io" and "file.io" by adding the related file upload patterns for specific websites.
This hotfix extends the capacity of the Control Device USB Exception list to support up to 100,000 entries.
Microsoft™ Surface™ computers where the OfficeScan agent is installed may stop unexpectedly and experience blue screen of death (BSOD) when the Behavior Monitoring feature is enabled.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
The performance of protected computers slows down when the engine processes a PostClose event in "\Device\Volume".
Solution
This hotfix provides a way to configure OfficeScan to skip PreClose and PostClose events in "\Device\Volume".
Procedure
To enable OfficeScan to skip PreClose and PostClose events in "\Device\Volume":
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- tmevtmgr_SkipDeviceVolume=1
- NOTE: To disable the setting, set this key to "0" or delete it.
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmevtmgr\Parameters
- Key: SkipDeviceVolume
- Type: DWORD
- Value: 1
- Restart the OfficeScan agents.
The Keyparc Business program may take one minute to open a newly-created file on an encrypted drive on OfficeScan client computers.
Solution
This hotfix imports new tmcomm drivers to help ensure that the Keyparc Business program can open newly-created files on encrypted drives normally.
Procedure
To enable the new service settings:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- TmCommBypassVolDevNormalizeReparse=1
- NOTE: Setting this key to "1" prevents OfficeScan from reparsing path normalization to prevent performance drop issues, BSOD, and other performance issues.
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\tmcomm\Parameters
- Key: BypassVolDevNormalizeReparse
- Type: DWORD
- Value: 1 = OfficeScan skips reparsing of path normalization to prevent certain performance issues
- Restart the OfficeScan agents.
After a session times out, an Active Directory (AD) account user can logon to the OfficeScan web console again without providing a username and password by refreshing the web page.
Solution
This hotfix resolves the issue to ensure that AD account users are required to provide the login credentials again after refreshing the web page.
OfficeScan's CPU usage may rise when uploading files to Citrix "sharefile.com" website.
Solution
This hotfix helps keep OfficeScan's CPU usage within the manageable levels when it uploads files to "sharefile.com".
The Data Loss Prevention™ (DLP) module stops unexpectedly while processing General Data Protection Regulation (GDPR) information.
Solution
This hotfix ensures that the DLP module can process GDPR strings normally.
The DLP module uses a large amount of CPU resources.
Solution
The hotfix keeps the DLP module's CPU usage within normal levels.
The CPU usage of the Trend Micro Data Protection Service reaches up to 25 to 30 percent when users upload an .mp4 file to Google Drive through a web browser.
Solution
The hotfix provides a way to prevent the CPU usage of the Data Protection Services from rising when users upload .mp4 files to Google Drive and Dropbox.
Procedure
To configure the new setting for DLP on Google Drive and Dropbox:
- Install this hotfix (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "Configure" section, manually add its value.
- [Configure]
- cloudstorage_http2_check=false
- Save the changes and close the file.
- Open the OfficeScan web console and click "Agents > Agent Management > Select domains or agents > Settings > DLP settings".
- Click "Save" to deploy the settings to agents". The OfficeScan server deploys the settings to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- cloudstorage_http2_check=false
- Find a target machine for verification
OfficeScan doesn't automatically remove older offline agents with same computer name and IP addresses after verifying the server-agent connection.
Solution
The hotfix ensures that OfficeScan automatically removes older offline agents with same computer name and IP addresses after verifying the server-agent connection.
The OfficeScan Firewall service may block the connection of a new generation NIC interface on Miracast devices.
Solution
This hotfix provides a way to adopt the new NIC interface settings from Miracast devices.
Procedure
To enable the new settings:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- EventTriggerIPChange=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entries on all OfficeScan agent endpoints:
- Path:
- For x64 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\
- For x86 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\
- Key: EventTriggerIPChange
- Type: REG_DWORD
- Value: 1
OfficeScan agents with the program inspection feature enabled may encounter issues with third-party programs due to a conflict with the Memory Scan Trigger pattern (tmmst.ptn/tmmst64.ptn).
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
The OfficeScan User Mode Hooking (UMH) function may prevent the system from shutting down normally.
Solution
This hotfix updates the OfficeScan UMH module to resolve this issue.
The User Mode Hooking (UMH) module exclusion list does not accept UNC paths that contain any wildcard character.
Solution
This hotfix enables the UMH module exclusion list to accept UNC paths that contain wildcard characters.
The Scan Exclusion Directories and Scan Exclusion Files lists allow users to add more than 256 items.
Solution
This hotfix ensures that OfficeScan only allows users to add up to 256 items to the lists which is the limitation indicated in the Administrator's Guide.
After users apply Hotfix 5110, the "Role" column disappears from the "User Accounts" screen of the web console.
Solution
This hotfix resolves the issue to ensure that the "Role" column appears on the "User Accounts" screen.
Trend Micro Vulnerability Scanner (TMVS) stop working when users select more than two endpoints to install Trend Micro OfficeScan agent(s).
Solution
This hotfix resolves the issue and provides a way to ensure that the correct port is used in "TMVS.ini" and "Schedule.ini".
Procedure
To modify "TMVS.ini" and "Schedule.ini" so that both use the correct port:
- Install this hotfix (see "Installation").
- Open the "TMVS.ini" file in the "\PCCSRV\Admin\Utility\TMVS\" folder of the OfficeScan server installation directory using a text editor.
- Under the "OfficeScan Server Setting" section, manually delete the host name of the OfficeScan server from the key below:
- [OfficeScan Server Setting]
- OsceServer=
- Save the changes and close the file.
- Run "TMVS.exe". The "OsceServerPort" key under the "OfficeScan Server Setting" section in "TMVS.ini" will automatically be set to the SSL port.
- [OfficeScan Server Setting]
- OsceServerPort=(SSL port)
NOTE: "TMVS.exe" can be used for Manual Scan after modifying "TMVS.ini". If you have already created a scheduled scan record before applying this hotfix, proceed to the next step.
- Open the "Schedule[number].ini" file in the "\PCCSRV\Admin\Utility\TMVS\" folder of the OfficeScan server installation directory using a text editor.
NOTES:
- [number] depends on the user's environment, it may be Schedule1, Schedule2...
- All "Schedule[number].ini" files created before applying this hotfix should be modified.
- Under the "OfficeScan Server Setting" section, manually delete the host name of the OfficeScan server from the following key
- [OfficeScan Server Setting]
- OsceServer=
- Save the changes and close the file.
- Repeat steps 6 to 8 for each "Schedule[number].ini" file.
- Run "TMVS.exe". The "OsceServerPort" under the "OfficeScan Server Setting" section in "Schedule[number].ini" will be set to the SSL port.
- [OfficeScan Server Setting]
- OsceServerPort=(SSL port)
NOTE: "TMVS.exe" can be used for Scheduled Scan after modifying "TMVS.ini" and "Schedule.ini".
When an Edge Server is installed and used in an environment and users deploy gateway IPs to an OfficeScan agent machine, and if the assigned gateway IPs and gateway IPs on the machine do not match, the OfficeScan agent will only connect to Edge Server even when the agent can connect to the OfficeScan Server in the same network.
Solution
The hotfix updates the "Synchronize" registry key in the Misc file for Client/Server Communication so that when it is set to "0", the agent will connect to the OfficeScan server under the scenario described above.
OfficeScan agents may appear "Offline" on the OfficeScan web console but "Online" when viewing the OfficeScan agent icon.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
The Data Loss Prevention™ (DLP) service of the OfficeScan agent may not be installed or started properly.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
The Dashboard Summary on the OfficeScan web console shows that there are violation logs generated within the last 24 hours but a manual check indicates that no logs were generated in the same time frame.
Solution
This hotfix updates the OfficeScan server program to ensure that the Dashboard Summary displays accurate information.
When users log on to any non-English version of the OfficeScan web console with a created user account, the Dashboard pages show English content.
Solution
The hotfix ensures that the Dashboard pages display in the correct language when users log on to the OfficeScan web console using user accounts created after installing this hotfix.
An agent's connection status icon is grayed-out in the agent console flyover when the agent uses conventional scan mode and only Real-time Scan is enabled.
Solution
The hotfix ensures that the connection status icon is green when agents use conventional scan mode and only Real-time Scan is enabled. The connection status signal will be grayed-out only if all modules are disabled even when agents are connected to the OfficeScan server.
A SQL exception occurs when the OfficeScan agent GUID field is empty.
Solution
The hotfix enables OfficeScan to handle the exception to resolve the issue.
The PccNtMon service does not apply updates to the Local Area Network (LAN) proxy settings to the proxy settings of Predictive Machine Learning when both the Smart Protection Service and Smart Scan are disabled.
Solution
This hotfix ensures that changes to the LAN proxy settings are automatically applied to the Predictive Machine Learning proxy settings.
NOTE: If you experience this issue, you need to manually save the LAN proxy setting again after applying this hotfix.
This hotfix adds the "MAX_FILE_SIZE" and "MAX_TXT_FILE_SIZE" parameters to enable users to set the file size limitation for DLP content scanning.
This hotfix enables OfficeScan to monitor open file dialog and drag and drop events for Sugarsync and Hightail.
A user requests for an API to automate the move and uninstall agent processes.
Procedure
To enable the new settings:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following keys and set both values to "1".
- [Global Setting]
- EnableMoveNATClient=1
- MoveNATClientRemoveEmptyDomain=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent endpoints:
- Only "EnableMoveNATClient" will be deployed to client, the path:
- For x64 platforms:
- HKEYLOCALMACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\
- For x86 platforms:
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.\
- Key:
- EnableMoveNATClient
- Type: REGDWORD
- Value: 1
This hotfix enables OfficeScan to detect "Italy: CF – Codice Fiscale (Tax Code)" keywords that do not contain any space.
An issue prevents OfficeScan from detecting file attachments in Gmail.
Solution
The hotfix resolves the issue by enabling OfficeScan to parse file attachments using an HTTP and HTTP/2 parser.
An issue related to the Trend Micro OfficeScan Firewall driver may cause multiple Privilege Escalation and Pool Corruption vulnerabilities.
Solution
This critical patch updates the Trend Micro OfficeScan Firewall driver to resolve the vulnerabilities.
This critical patch enables the OfficeScan XG Service Pack 1 agent program to support Windows 10 (version 1803) April 2018 Update.
The Common Firewall driver generates incorrect and outdated search results on the OfficeScan web console.
Solution
This hotfix updates the OfficeScan server program to prevent this issue from occurring.
Users can enable "Export Scan Exclusions" to save the scan exclusions list in a CSV format on the OfficeScan server. However, the exclusion lists are not displayed correctly in the German version of OfficeScan.
Solution
This hotfix updates the OfficeScan server files to resolve this issue.
Even if users have local administrator privileges with their user accounts, the following error message still appears when installing OfficeScan XG Service Pack 1 agent using AUTOPCC via the login script:
"To install/uninstall the OfficeScan Agent, you must have administrator privileges to this computer."
Solution
This hotfix updates the OfficeScan server program to resolve this issue.
When Data Loss Prevention™ (DLP) Service is enabled on a virtual Windows Server, it causes the endpoint to freeze or become unresponsive within intervals of a few minutes.
Solution
This hotfix resolves the issue by updating the DLP module.
When users perform a fresh installation of an OfficeScan agent with conventional scan mode using an "*.exe" package or the "AutoPcc.exe" file, the system does not generate some registry keys required by the Predictive Machine Learning feature.
Solution
This hotfix ensures that the system generates all necessary registry keys when an OfficeScan agent is installed with conventional scan mode.
A compatibility issue between "Optimus5.exe" and OfficeScan Behavior Monitoring may cause "Optimus5.exe" to become unresponsive.
Solution
This hotfix resolves the issue by updating the Behavior Monitoring module.
Trend Micro Vulnerability Scanner (TMVS) stops unexpectedly when users configure Scheduled Scan tasks that exceed 16 characters.
Solution
This hotfix resolves the issue so users can configure Scheduled Scan tasks normally.
Trend X alerts are disabled unexpectedly.
Solution
The hotfix prevents OfficeScan from resetting the TrendxAlert registry key when the TmListen service starts if the agent is not a fresh installation.
OfficeScan agents send a sample file even when sample submission is disabled.
Solution
This hotfix enables OfficeScan agents to always check the "EnableSampleSubmission" key and apply the correct setting so that these agents do not send out sample files when sample submission is disabled.
In some user environments where Windows Updates are not applied, OfficeScan agents may not be able to update their Smart Scan Pattern properly.
Solution
This hotfix resolves the issue by updating the Active Update module.
When an OfficeScan client detects a sample virus file (EICAR.COM), it may not be able to send the file to the OfficeScan server. This happens when a Windows socket error prevents it from extracting the correct IP address.
Solution
This hotfix resolves this issue so that the OfficeScan client can retrieve the correct IP address and send the files out normally.
The hotfix enables the Integrated Data Loss Prevention (DLP) module to support PGP Desktop 10.3.2 by adding the PGP 10.3.2 API pattern.
This hotfix enables Data Loss Prevention™ (DLP) Endpoint SDK 6.2 to skip the Domain Name System (DNS) from resolving customized web sites.
Procedure
To configure the new setting for DLP:
- Install this hotfix (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Configure" section, manually add the "BYPASS_DNS_RESOLVE_WEBSITES" key and set its value.
- [Configure]
- BYPASS_DNS_RESOLVE_WEBSITES=example1.com,example2.com
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Agent Management > Select domains or agents > Settings > DLP settings" screen.
- Click "Save" to deploy the setting to agents". The OfficeScan server deploys the setting to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- BYPASS_DNS_RESOLVE_WEBSITES=example1.com,example2.com
Users have "Full Control" permission on the OfficeScan client folder because the Osprey function resets the OfficeScan client folder permission from "Read&Execute" to "Full Control".
Solution
This hotfix resolves this issue by adjusting the OfficeScan client folder permission to "Read&Execute" right after the Osprey function runs.
The Recent file list is missing from the right-click menu on the Microsoft™ Windows™ taskbar and from the "Start" menu when the Data Loss Prevention™ (DLP) Service is enabled.
Solution
This hotfix resolves this issue by updating the file event scanning procedure for "RuntimeBroker.exe" with the Microsoft Windows Jump List under the "automaticdestinations-ms" folder.
Users are unable to eject encrypted flash drives when the system enables Trend Micro Predictive Machine Learning on coexisting OfficeScan agents.
Solution
This hotfix updates the OfficeScan agent program to prevent this issue from occurring.
Procedure
To enable the feature for OfficeScan agents and the OfficeScan server:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- MonitorFixedDrive=1
- NOTE: To disable the setting, set this key to "0".
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entries on all OfficeScan agent computers:
- Path:
- for x64 platform
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
- for x86 platform
- HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
- Key: MonitorFixedDrive
- Type: REG_DWORD
- Value: 1
DLP Service may not be able to block devices properly if users enable these devices in the Device Manager function of the computer.
Solution
This hotfix resolves the issue by updating the DLP module.
Administrators cannot set a registry key when installing third- party applications, which is caused by the OfficeScan Self-protection function.
Solution
This hotfix exempts the "Msiexec.exe" installer from the OfficeScan Self-protection function and ensures that administrators can successfully install third-party applications.
Detection notification does not pop up and there is no record in the security risk log when users try to open a malware file from the network drive.
Solution
This hotfix updates the OfficeScanNT real-time scan ("Ntrtscan.exe") function and enables the real-time scan to go through the correct process, ensuring that the real-time scan accesses and scans files located on network drives.
Users experience PsTools interference issues because Windows cannot access "C:\Windows\System32\sc.exe" program on x86 platforms.
Solution
The hotfix amends the Unauthorized Change Prevention policy to resolve this issue.
The DLP version appears as 0.0.0 on both the management console and agent console.
Solution
This hotfix ensures that the correct DLP version appears on both the management console and agent console.
OfficeScan off-premises agents connected to the OfficeScan Edge Relay server fail to send virus/spyware logs to the OfficeScan server.
Solution
The hotfix resolves this issue by enabling OfficeScan to resend the HTTP request while receiving the "ERROR_WINHTTP_RESEND_REQUEST" message.
When the Advanced Protection Service is disabled in an OfficeScan agent, smvptn files accumulate and are not cleaned promptly.
Solution
This hotfix resolves the issue by updating the NTRT module to check the current smv patterns to keep only the two most recent versions and delete all older versions.
This hotfix provides administrators a way to adjust the header size limit and number of entities to detect risky emails.
Procedure
To adjust the header size limit and number of entities to detect risky email messages:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following keys and set the values.
- [Global Setting]
- BytesPerEntHdr=size of all header fields allowed in each entity
- EntPerMsg=number of entities allowed in each mail message
For example:
- [Global Setting]
- BytesPerEntHdr=32768
- EntPerMsg=64
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and set the following registry entry on all OfficeScan agent endpoints:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\Scan\Common\MailManager\config
- Key: BytesPerEntHdr
- Type: DWORD
- Value: For example: 0x00008000 (32768)
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\Scan\Common\MailManager\config
- Key: EntPerMsg
- Type: DWORD
- Value: For example: 0x00000040 (64)
This hotfix enables DLP Endpoint SDK 6.2 to support the device type exception keys for USB devices in the DLP Device Control mode.
Users may not be able to print files normally on a protected endpoint when both the OfficeScan Predictive Machine Learning feature and the Behavior Monitoring feature are enabled.
Solution
This hotfix resolves the issue by updating the Behavior Monitoring module.
The Behavior Monitoring feature may prevent users from opening Microsoft™ Office programs normally if the OfficeScan agent cannot connect to the Trend Micro Census Server properly.
Solution
This hotfix resolves the issue by updating the Behavior Monitoring module.
The Data Loss Prevention™ (DLP) Service may prevent users from accessing Microsoft™ Excel files normally.
Solution
This hotfix resolves the issue by updating the DLP module.
Microsoft Internet Explorer™ (IE) stops unexpectedly because of a Browser Exploit Prevention memory allocation failure when users browse files through a 3rd-party web application.
Solution
This hotfix updates the Browser Exploit Prevention module to prevent it from stopping unexpectedly when it encounters issues while allocating memory.
Users encounter an "Update Failed" message after clicking the "Update Information" button on the product license page.
Solution
This hotfix resolves the issue by enabling OfficeScan to clear existing garbage data in the structures.
Sometimes, the database cannot retrieve strings with special characters when the server queries the Domain Name. When this happens, garbage characters appear on the "Agent Component Update Details" page.
Solution
This hotfix updates the related database modules to ensure that the database can retrieve strings with special characters while resolving domain names.
After users apply Hotfix 5158 included in version 6.2.1208 of the DLP module, the list of approved devices does not work until after the DLP service restarts.
Solution
The hotfix updates the DLP module to resolve the issue.
An attacker may craft a malicious request and cause AMSP to help on creating a process that provides SYSTEM privileges to the attackers.
Solution
This hotfix updates the AMSP file ("coreCommandmanager.dll") to resolve this issue.
This hotfix adds a new configuration key to allow users to manually add websites to the monitored list.
Procedure
To configure the new setting for DLP:
- Install this hotfix (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "Configure" section, manually add the "monitor_file_upload_websites" key and set its value to the specific website.
- [Configure]
- monitor_file_upload_websites=web.airdroid.com
- Save the changes and close the file.
- Open the OfficeScan web console and click "Agents > Agent Management > Select domains or agents > Settings > DLP settings".
- Click "Save" to deploy the settings to agents".
The OfficeScan server deploys the settings to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- monitor_file_upload_websites=web.airdroid.com
Scheduled scan is postponed because OfficeScan detects full screen mode even when there are no windows in full screen mode.
Solution
This hotfix enables OfficeScan to ignore windows that do not have visible content during full screen mode detection.
The OfficeScan NT Listener service ("TmListen.exe") may stop unexpectedly after the OfficeScan XG Service Pack 1 agent restarts. When this happens, the agent update fails.
Solution
This hotfix updates the OfficeScan agent program to prevent the "TmListen.exe" from stopping unexpectedly.
When the OfficeScan agent detects a virus/malware, it may not be able to move the quarantined file to the OfficeScan server. This happens when the OfficeScan agent could not resolve the hostname of the OfficeScan server properly.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
After upgrading to OfficeScan XG Service Pack 1, the default communication port between the OfficeScan agent and the server changed to SSL port 4343. For OfficeScan agents with the firewall enabled, the firewall continues to use the older port 8080 as a trusted port and prevents the OfficeScan agent from connecting to the server.
Solution
This hotfix resolves this issue by ensuring that updated OfficeScan agents add port 4343 to the OfficeScan firewall trusted port list. To ensure that the network quarantine feature continues to function, this hotfix also adds the IPv4 DNS and WINS ports to the trusted port list.
User encounter an "Invalid Session…" error when making changes to the OfficeScan settings through the web console using an Active Directory (AD) user account that belongs to a sub group.
Solution
This hotfix resolves the issue by adding the caller function "checkingRBAMenuRoles" to use the AD token to get information from all domain layers.
In assessment mode, Web Reputation logs display the "Action" results as "Assess" on the OfficeScan web console but shows "Block" in the Trend Micro Control Manager™ web console.
Solution
This hotfix updates the OfficeScan Web Reputation module to ensure that the "Action" results in Web Reputation logs on the OfficeScan web console are consistent with the information on the Control Manager web console in assessment mode.
When OfficeScan agents are configured not to upgrade the OfficeScan agent program or deploy hotfixes, inaccurate minor version information appears for the Advanced Threat Scan Engine (ATSE) on the agent console after ATSE updates from the ActiveUpdate (AU) Server. For example, the minor version number is displayed as "10.2.1006" instead of "10.200.1006".
Solution
This hotfix ensures that the agent console displays the ATSE version information accurately.
An exception error triggers the OfficeScan Master Service to stop unexpectedly while extracting a pattern file from a compressed file.
Solution
This hotfix updates the OfficeScan Master Service to enable it to handle the exception.
This hotfix improves OfficeScan's security checking feature for digital signatures during program deployment in air gap network environments by allowing users to configure the interval of the uploading digital signature check failure logs. This hotfix also decommissions the following settings:
- CheckDigitalSignatureForHotfix
- CheckDigitalSignatureForUpgrade
- DOVF
Procedure
To configure the interval of the uploading digital signature check failure logs:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set it to the time interval in seconds.
- [Global Setting]
- DSInvalidLogUploadInterval=3600(default, sec)
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to clients.
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
- Key: DSInvalidLogUploadInterval
- Type: DWORD
- Value: 3600
This hotfix enables users to configure the Behavior Monitoring autorun function to skip devices in the Device Access Control (DAC) approved list.
Procedure
To configure the Behavior Monitoring autorun function to skip devices in the DAC approved list:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- SkipDACAutorunJunctionPointerChecking=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: SkipDACAutorunJunctionPointerChecking
- Type: REG_DWORD
- Value: 1
A possible ZDI-CAN-6104 compromise may cause the OfficeScan NT RealTime Scan ("Ntrtscan.exe") service to stop unexpectedly.
Solution
This critical patch updates the OfficeScan agent program to resolve the vulnerability.
The "Channel" results in Data Loss Protection™ (DLP) logs appear as "FileWrite" on the OfficeScan agent console but are displayed as "IM (Skype for Business)" on the OfficeScan web console.
Solution
This hotfix updates the OfficeScan agent program to ensure that "Channel" results in DLP logs on the OfficeScan agent console are consistent with the information on the OfficeScan web console.
Some OfficeScan agents keep sending requests to the server frequently which causes a high CPU usage issue on the OfficeScan server.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
This hotfix enables users to specify a registry configuration for OfficeScan agents to work around interoperability or false alarm issues when the Anti-exploit Protection feature is enabled under the OfficeScan User-Mode Hooking settings.
Procedure
To enable users to specify the registry configuration for OfficeScan agents:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value
- [Global Setting]
- SysUmExploitDefault=(hexadecimal value)
- NOTE: This key supports any hexadecimal value between 00000000 and FFFFFFFF. To disable all the features, set "SysUmExploitDefault=00000000". To enable all the features, set "SysUmExploitDefault=FFFFFFFF".
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS\
- Key: SysUmExploitDefault
- Type: DWORD
- Value: 0x00000000 ~ 0xFFFFFFFF
This hotfix updates OfficeScan NT Listener and allows users to configure OfficeScan to automatically remove the Trend Micro NT Firewall Service (tmpfw.exe) and Trend Micro Network Driver Interface Specification Filter driver (tmlwf.sys) after OfficeScan Firewall service is disabled.
Procedure
To configure OfficeScan to automatically remove the Trend Micro NT Firewall Service (tmpfw.exe) and Trend Micro Network Driver Interface Specification Filter driver (tmlwf.sys) after OfficeScan Firewall service is disabled:
- Install this hotfix (see "Installation") with Trend Micro NT Firewall Service enabled.
- Open OfficeScan web console and go to "Administration > Settings > Product License" > "Additional Services"
- Under "Additional Services", click the "Disable" button to stop the firewall service.
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value.
- [Global Setting]
- RmvPFWifDisabled=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW
- Key: RmvPFWifDisabled
- Type: DWORD
- Value: 1
- Unload and then reload OfficeScan agents.
Sometimes, Microsoft™ Windows™ Defender is not enabled automatically after uninstalling the OfficeScan agent even when configured to do so.
Solution
This hotfix ensures that when configured to do so, Windows Defender is enabled automatically after uninstalling an OfficeScan agent.
When an OfficeScan agent detects a file on the Volume Shadow copy, the "Action" result in the Suspicious File logs on the agent console and on the Trend Micro Control Manager™ web console appears as "Unable to quarantine the file", but displays as "Quarantined" on the OfficeScan web console.
Solution
This hotfix updates the OfficeScan NT Listener service ("TmListen.exe") to ensure that the "Action" results in Suspicious File logs on the OfficeScan web console matches the information on the agent console and Control Manager web console.
An OfficeScan agent may take a long time to complete an update while Device Control is enabled in a complicated Active Directory (AD) environment.
Solution
The hotfix resolves the issue by enabling users to configure the OfficeScan agent to skip AD synchronization during updates.
Procedure
To configure the OfficeScan agent to skip AD synchronization during updates:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- DisableUserBasedDC=1
- Save the changes and close the file.
An issue related to the Data Loss Prevention™ (DLP) module may cause a platform's performance to slow down when multiple users login at the same time.
Solution
This hotfix resolves the issue by updating the DLP module.
After applying Hotfix 5180, the "Scan Now" and "Agent Uninstallation" pages display all OfficeScan agents even when users select only one or a few agents before clicking "Scan Now" or "Agent Uninstallation".
Solution
This hotfix ensures that the "Scan Now" and "Agent Uninstallation" pages display only the selected agents.
A process stops responding while starting up when DLP API hooking events logs are enabled.
Solution
The hotfix resolves the issue by adding non-interested Microsoft™ Windows™ processes into the API hooking approved list.
Users cannot add a Firewall Profile with the "Logon name" criterion on the OfficeScan web console.
Solution
This hotfix enables users to add Firewall Profiles with the "Logon name" criterion.
The "RelayClientGetHotfixFrom" setting in OfficeScan agents always indicate "HTTP" even when update agents communicate with other OfficeScan agents by HTTPS.
Solution
This hotfix ensures that the "RelayClientGetHotfixFrom" registry key always indicates the correct setting.
Device Control cannot block iPhones on Microsoft™ Windows™ 10 RS3 and any higher version.
Solution
This hotfix updates the OfficeScan Data Loss Prevention™ (DLP) module to enable Device Control to block iPhones on Windows 10 RS3 and any higher version.
The OfficeScan Predictive Machine Learning feature does not use anonymous information when sending threat information queries to the Trend Micro Backend Machine Learning Service and the Behavior Monitoring feature may share non-anonymous threat information with the Trend Micro Smart Protection Network (SPN).
Solution
This hotfix updates the OfficeScan agent program and the Behavior Monitoring module to resolve this issue.
Copying files from a shared folder to a USB flash drive may generate multiple copies of forensic data in the DLP forensic quarantine folder which may eventually take up too much disk space in both the OfficeScan server and client computers.
Solution
This hotfix updates DLP Endpoint SDK 6.2 to add a log throttling feature to help prevent the issue from occurring.
Procedure
To enable the log throttling feature:
- Install this hotfix (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Configure" section, manually add the "log_throttle" key and set its value to "true".
- [Configure]
- log_throttle=true
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Agent Management > Select domains or agents > Settings > DLP settings" screen.
- Click "Save" to deploy the setting to agents". The OfficeScan server deploys the setting to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- log_throttle=true
- Restart the OfficeScan agents.
An issue related to the OfficeScan Behavior Monitoring feature may prevent protected computers from accessing remote folders.
Solution
This hotfix updates the Behavior Monitoring module and enables users to configure the feature to skip file events related to "desktop.ini" and remote directories to help resolve the issue.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the "AegisSkipDesktopINI" key and "AegisSkipRemoteDirectory" key and set both to "1".
- [Global Setting]
- AegisSkipDesktopINI=1
- AegisSkipRemoteDirectory=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: SkipDesktopINI
- Key: SkipRemoteDirectory
- Type: DWORD
- Value: 1
- Restart the OfficeScan agent
Microsoft™ Internet Explorer™ (IE) stops unexpectedly because of a Browser Exploit Prevention memory allocation failure when users browse files through a 3rd-party web application.
Solution
This hotfix updates the Browser Exploit Prevention module (version 9.2.2066) to prevent it from stopping unexpectedly when it encounters issues while allocating memory.
The OfficeScan Data Loss Prevention™ (DLP) module cannot block users from uploading file attachments in Gmail on Mozilla(R) Firefox(R).
Solution
This hotfix updates the DLP module to enable it to block the upload of file attachments in Gmail on Firefox.
The OfficeScan DLP module still monitors non-monitored domain email messages.
Solution
This hotfix ensures that the DLP module skips non-monitored domain email messages.
On the OfficeScan web console, the tooltips in the "Behavior Monitoring Settings" under the "Global Agent Settings" may confuse users.
Solution
This hotfix updates the tooltips to prevent confusion.
Before:
"For "newly encountered program" handling, the maximum prompt timer is 25 seconds. If the timer is set to a value greater than 25 seconds, the newly encountered program prompt defaults to 25. For normal Behavior Monitoring program access, the configured time is used."
After:
"For "newly encountered program" handling, the maximum prompt timer is 25 seconds, If the timer is set to a value greater than 25 seconds, the newly encountered program prompt defaults to 25. For "Ask when necessary" action of "Event Monitor" handling, the configured time is used."
Endpoints may stop unexpectedly or experience a blue screen of death (BSOD) while accessing Microsoft Excel files when DLP is enabled on the OfficeScan agent.
Solution
This hotfix updates the Data Protection module to resolve this issue.
OfficeScan still receives false positive C&C callback alerts for IP addresses that have been added into the Network Content Inspection Engine (NCIE) approved list.
Solution
This hotfix resolves this issue by enabling users to create a list of IP addresses exempted from C&C callback alerts.
Procedure
To create a list and add IP addresses to the C&C callback alert exception list:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "INI_STANDARD_ALERT_CCCA_SECTION" section, add IP address in the following format:
- [INI_STANDARD_ALERT_CCCA_SECTION]
- Skip_CCCA_Addr_Count=5 (the total number of IP addreses on the list)
- Skip_CCCA_Addr_1=xx.xx.xx.xx
- Skip_CCCA_Addr_2=xx.xx.xx.xx
- Skip_CCCA_Addr_3=xx.xx.xx.xx
- Skip_CCCA_Addr_4=xx.xx.xx.xx
- Skip_CCCA_Addr_5=xx.xx.xx.xx
- Save the changes and close the file.
- Restart the OfficeScan Master Service.
In certain non-English versions of the OfficeScan web console, clicking on the "Web Reputation" link under the known threats section in the "Overall Threat Detections and Policy Violations" widget opens a blank browser window.
Solution
This hotfix updates the OfficeScan server files to ensure that the information can be displayed normally.
A deployment cache error may cause the Trend Micro Control Manager™ server to display inaccurate OfficeScan agent policy deployment status.
Solution
This hotfix updates the policy cache handler in the policy cache to ensure that the most updated policy deployment status appears on the Control Manager console.
OfficeScan agents block the Think-cell application used in the Microsoft Powerpoint and Excel when the User Mode Hooking (UMH) function enabled.
Solution
This hotfix updates the OfficeScan UMH module to resolve this issue.
The OfficeScan server cannot apply a Control Manager policy if the policy settings contain any UTF-8 character.
Solution
This hotfix enables the OfficeScan server to handle UTF-8 strings in Control Manager policies to resolve the issue.
Users encounter the "Unable to establish connection. Verify the connection settings and try again." error message after specifying an Active Directory (AD) domain password that contains a plus sign "+" in "Administration > Active Directory > Active Directory Integration > Specify Domain Credential > Input Domain Credential > Save and Synchronize" on the OfficeScan web console.
Solution
This hotfix updates the OfficeScan server file to resolve the issue.
The Threat Type of Security Risk Detections Over Time widget displays inaccurate information after users click on an item if the web console time zone is set to any time zone west of GMT.
Solution
This hotfix resolves this issue by enabling the widget to use the local time zone to calculate the starting time stamp of "00:00" when exporting the database.
After applying Hotfix 5186/5194/5202, certain OfficeScan processes may stop unexpectedly under certain scenarios.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
Procedure
To configure the OfficeScan agent to skip AD synchronization during updates before applying this hotfix:
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- DisableUserBasedDC=1
- Save the changes and close the file.
- Install this hotfix (see "Installation").
- Trigger agent update.
- Ensure all agent are upgraded to 5221 version.
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, locate the following key and set its value to "0".
- [Global Setting]
- DisableUserBasedDC=0
- Save the changes and close the file.
This hotfix enables OfficeScan to check if the following DLP PE files contain the Trend Micro Signature.
- dsagent.exe
- dbghelp.dll
- dten600.dll (x86 platform)
- dtengine64.dll (x64 platform)
- icudt48.dll
- icuin48.dll
- icuuc48.dll
- Microsoft Kernel-Mode Driver Framework Install-v1.9-Vista.msu
- Microsoft Kernel-Mode Driver Framework Install-v1.9-Win2k-WinXP-Win2k3.exe
- Microsoft User-Mode Driver Framework Install-v1.9-Vista.msu
- Microsoft User-Mode Driver Framework Install-v1.9-WinXP-Srv03.exe
- msvcm80.dll
- msvcp80.dll
- msvcr80.dll
- WinUSB.exe
- WinUSB_1.9.msu
After the OfficeScanNT Real-time Scan ("Ntrtscan.exe") service restarts, it scans folders in the exclusion list.
Solution
This hotfix updates the OfficeScanNT Real-time Scan ("Ntrtscan.exe") service to ensure that it skips folders and files in the exclusion list.
After an OfficeScan agent computer shuts down, its connection status on the OfficeScan web console remains as "Online" instead of automatically changing to "Offline". This happens because an agent computer may not be able to report its status to the OfficeScan server when it shuts down too fast.
Solution
This hotfix updates the OfficeScan agent program to ensure that the agent status on the OfficeScan web console is updated promptly after the agent computer shuts down.
OfficeScan agent computers may experience blue screen of death (BSOD) while running the IBM ClearCase third-party program when Trend Micro Data Loss Prevention™ (DLP) is enabled.
Solution
This hotfix updates the DLP module to resolve this issue.
The DLP module cannot detect sensitive keywords that were specified using XML escape characters, for example &, <, >, followed by spaces in the Keyword List of Data Identifier.
Solution
This hotfix updates the DLP module to ensure that it can catch these sensitive keywords normally.
The OfficeScan server may hang because there are too many "cgiOnScan.exe" processes almost running at the same time. This situation occurs when the schedule scan runs on many OfficeScan agents.
Solution
The hotfix resolves this issue by adding a random waiting time function for OfficeScan agents while calling the "cgiOnScan.exe" function.
A DLP Endpoint SDK hotfix may not be deployed to OfficeScan XG Service Pack 1 agents properly when the "EnforceAuSign" setting is enabled.
Solution
This hotfix updates the hotfix patch mechanism and the OfficeScan agent program to ensure that hotfixes are deployed successfully to OfficeScan XG Service Pack 1 agents when the "EnforceAuSign" setting is enabled.
This hotfix enables users to configure customized update source lists by sending a command from Trend Micro Control Manager™ to a managed OfficeScan server. The customized update source list can be applied to all agents under the OfficeScan server.
NOTE: You need to apply Control Manager Hotfix 2964 to enable Control Manager to support this feature.
When the "PrivilegeContolSetting" global setting is enabled on an OfficeScan agent, users cannot delete files from some folders, for example "FLog/HLog/Suspect", because of insufficient permissions.
Solution
This hotfix resolves this issue by giving users the required read and write permissions for the "FLog/HLog/Suspect" folders when "PrivilegeContolSetting" is enabled.
Issues related to the OfficeScan Behavior Monitoring feature may prevent users from accessing network drives and cause Microsoft™ Outlook™ to stop responding.
Solution
This hotfix resolves the issues by updating the Behavior Monitoring module and enabling users to configure certain settings in the registry.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following three keys and set all to "1".
- [Global Setting]
- AegisSkipDesktopINI=1
- AegisSkipRemoteDirectory=1
- AegisSkipRemoteDirectoryByPath=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: SkipDesktopINI
- Key: SkipRemoteDirectory
- Key: SkipRemoteDirectoryByPath
- Type: DWORD
- Value: 1
- Restart the OfficeScan agent
On the Trend Micro Control Manager™ console, the value on the "Pattern/Rule Version" field in Virus/Malware information grid table reports is always "0".
Solution
This hotfix resolves the issue to ensure that Virus/Malware information grid table reports on the Control Manager console display accurate "Pattern/Rule Version" information.
When the server migration tool imports settings from OfficeScan 11 to OfficeScan XG Service Pack 1, the Behavior Monitoring settings of the root/domain level are not migrated successfully.
Solution
This hotfix resolves the issue by ensuring that the server migration tool retrieves the Behavior Monitoring settings of the root/domain level from the correct configuration file (ofcscan.ini).
In Microsoft™ Windows™ 10, the "Windows Security and Maintenance" page indicates that the "Trend Micro Personal Firewall" is "Off" after the Trend Micro NT Firewall Service has been removed manually.
Solution
This hotfix updates the OfficeScan NT Listener service ("TmListen.exe") to ensure that the "Trend Micro Personal Firewall" no longer appears on the "Windows Security and Maintenance" page when it has been removed.
Procedure
To configure OfficeScan to automatically remove "Trend Micro Personal Firewall" from the "Windows Security and Maintenance" page after the Trend Micro NT Firewall Service is removed:
- Install this hotfix (see "Installation") with Trend Micro NT Firewall Service enabled.
- Check if the "TrendMicro Personal Firewall" is "On" in "Windows Security and Maintenance".
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following keys and set each value to "1".
- [Global Setting]
- RmvPFWbyCommand=1
- RmvPFWifSSPFWDisabled=1
- RmvPFWifDisabled=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW
- Key: RmvPFWbyCommand=1
- Key: RmvPFWifSSPFWDisabled=1
- Key: RmvPFWifDisabled=1
- Type: DWORD
- Value: 1
- On the OfficeScan web console, go to "Administration > Settings > Product License > Additional Services".
- Under "Additional Services", click the "Disable" button to stop the firewall service.
- Wait for the agent to reload automatically on the client and check that the "TrendMicro Personal Firewall" entry does not appear in "Windows Security and Maintenance".
The information in the "action" column on Data Loss Prevention™ (DLP) logs in OfficeScan is not consistent with the corresponding information in the DLP logs on Trend Micro Control Manager™.
Solution
This hotfix resolves the issue by modifying the wording in the "action" column in DLP logs on both the OfficeScan server and agents.
Regular expressions that contain a newline delimiter in a DLP policy do not work.
Solution
The hotfix updates the DLP module to resolve the issue.
The Data Loss Prevention™ (DLP) module does not work properly when the DLP policy is configured with multiple DLP templates.
Solution
This hotfix updates the DLP module to ensure that it works normally when the DLP policy has multiple DLP templates.
This hotfix updates the OfficeScan server files to speed up the performance of the OfficeScan web console in running an Advanced Search when there is a large number of multi-layered domains.
Procedure
To improve the OfficeScan web console Advanced Search performance:
- Install this hotfix (see "Installation").
- Open the "ofcserver.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "INI_DBE_ENGINE_SECTION" section, manually add the following key and set it to "1":
- [INI_DBE_ENGINE_SECTION]
- UpAdvancedSearch=1
- Save the changes and close the file.
- Restart the OfficeScan Master Service
This hotfix enables OfficeScan to send the Data Protection Status on the agent management tree to the Control Manager server and allows the Control Manager server to query the Data Protection Status in Product Status logs to ensure that the information is consistent at both ends.
NOTE: This feature also requires the installation of a corresponding Control Manager hotfix.
This hotfix updates the DLP module to support the new Gmail interface.
If an OfficeScan agent endpoint machine uses EAP-TLS authentication to connect to the network but does not specify a certificate for EAP-TLS authentication, its operating system may refer to the ofcsslagent certificate instead of the certificate for Radius verification. When this happens, the OfficeScan agent endpoint will not be able to connect to the network.
Solution
This critical patch updates the OfficeScan agent program and moves the ofcsslagent certificate from the "Personal" folder to the "OfficeScan SSL Agent" folder to resolve this issue.
OfficeScan agents may experience a performance issue if a query to the Certified Safe Software Service is unsuccessful.
Solution
This critical patch updates Behavior Monitoring to limit the number of queries sent to the Certified Safe Software Service. If Behavior Monitoring is unable to successfully query the Certified Safe Software Service 5 times, the query is queued for 180 seconds to reduce the performance impact.
Procedure
To configure the maximum number of unsuccessful queries and the amount of time the query stays in the queue:
- Install this critical patch (see "Installation").
- Unload the OfficeScan agent.
- Add and modify the following keys to change the default values:
- \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS\
- NFCSuspFailCnt=dword:00000010; maximum number of failed attempts
- NFCSuspPeriod=dword:00000001; amount of time the query stays in the queue NOTE: The settings above means that if a query to the Certified Safe Software Service has been unsuccessful ten consecutive times, Behavior Monitoring will ignore the query for one second.
- Reload the OfficeScan agent.
This critical patch enables the OfficeScan XG Service Pack 1 agent program to support Microsoft™ Windows™ 10 (version 1809) October 2018 Update.
Trend Micro Control Manager™ cannot deploy component updates to the OfficeScan server successfully, because the OfficeScan Control Manager Agent (CMAgent) service starts before the OfficeScan Master Service can start completely.
Solution
This hotfix changes the startup type of the OfficeScan CMAgent service to "Automatic (Delayed Start)" to resolve this issue.
The OfficeScan agent icon disappears from the system tray because the OfficeScan Monitor (PccNTMon.exe) module did not start properly.
Solution
This hotfix updates the Behavior Monitoring module to prevent the OfficeScan client self-protection feature from blocking "explorer.exe", "svchost.exe" and "runonce.exe".
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder in the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the "AegisDetectPccntmonLaunching" key and set its value to "1".
- [Global Setting]
- AegisDetectPccntmonLaunching=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: DetectPccntmonLaunching
- Type: DWORD
- Value: 1
- Restart the OfficeScan agents.
The timestamp on the "Last Spyware Scan (Manual)" column in the "Agent Management" page is not updated after OfficeScan runs a manual scan on an agent computer.
Solution
This hotfix updates the OfficeScan server files to ensure that the timestamp on the "Last Spyware Scan (Manual)" column is updated promptly after a manual scan.
The update source for the Integrated Smart Protection Server is automatically set to "Trend Micro Control Manager" when users view the "Control Manager" settings page.
Solution
This hotfix updates the OfficeScan server program to resolve this issue.
Data Loss Prevention™ (DLP) Service cannot be installed successfully after the operating system restarts.
Solution
This hotfix resolves the issue by updating the DLP Endpoint SDK 6.2 module.
OfficeScan agents may stop unexpectedly or encounter blue screen of death (BSOD) when the Behavior Monitoring feature is enabled.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
"Assessment > Unmanaged Endpoints" query results do not list down endpoints in any Active Domain subdomain.
Solution
This hotfix updates the "osp_cb_dbAD_GetSelectedManagementScope" stored procedure to ensure that all relevant endpoints appear in "Unmanaged Endpoints" query results.
Users cannot Single Sign-on (SSO) to the OfficeScan web console from Control Manager because "isapiClient.dll" stops unexpectedly during the process.
Solution
This hotfix enables OfficeScan to verify the data to ensure that it does not attempt to convert null data during wildcard string conversion.
The "HLog" folder disappeared from OfficeScan agent installation folder which prevents the TmListen service from creating the "HLog\Cgi" folder during startup.
Solution
This hotfix updates "TmLIsten.exe" to enable it to create the "HLog" folder before creating the "HLog\Cgi" folder.
OfficeScan still receives false positive C&C callback alerts for IP addresses that have been added into the Network Content Inspection Engine (NCIE) approved list.
Solution
This hotfix adds a checking mechanism that allows OfficeScan to ignore skipped C&C callback for outbreak notifications.
An issue prevents OfficeScan from detecting virus in files and folders on Linux™ format USB devices driven by third-party software and mounted as a disk on Microsoft™ Windows™.
Solution
This hotfix provides a way to enable the third-party tool to be full by-the-book on file attribute to solve this issue.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- ScanZeroAttributeFile=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Manual Scan Configuration
- Key: ScanZeroAttributeFile=1
- Type: DWORD
- Value: 1
When Trend Micro Vulnerability Scanner (TMVS) Schedule Scan searches for unprotected computers, the OfficeScan client status of computers where the OfficeScan agent is installed is marked as "Not installed" in the results. This happens because the SSL checkbox setting under the scheduled scan settings is not saved properly.
Solution
This hotfix resolves the issue by ensuring that the SSL checkbox setting is saved successfully.
The OfficeScan agent port does not respond normally after users run a vulnerability diagnosis using a third-party software on the agent computer.
Solution
This hotfix updates the OfficeScan agent module and provides a way for users to configure OfficeScan to use the queue length limit in Windows instead of the default value in OfficeScan.
Procedure
To configure OfficeScan to use the queue length limit in Windows:
- Install this hotfix (see "Installation").
- Open the "apricot_config.xml" file in the "\PCCSRV\Pccnt\Common" folder on the OfficeScan server.
- Under the "<server_max_queue_length>5000</server_max_queue_length>", manually add the following tag and set its value to "0":
- <server_max_queue_mode>y</server_max_queue_mode>
- 0, Use the maximum queue length from Windows (Do not use <server_max_queue_length>)
- 1, Use the default maximum queue length for the server
- Modify the "<log_level>40000</log_level> to "<log_level>0</log_level>" to enable and display all the Apricot logs.
- Save the changes and close the file.
- Wait for the OfficeScan agent reload to complete the update.
NOTES:
- If the agent does not reload automatically, please unload and reload agent manually.
- To verify and ensure functionality:
- Open OfficeScan web console and go to the "Agents > Connection Verification" and click "Verify Now".
- Open the "apricot.log" file in OfficeScan client folder on the agent computer. The following Apricot log must be recorded:
[Apricot::CWinHTTPHandler::CallbackRequest]QueueLengthMode: 0or[Apricot::CWinHTTPHandler::CallbackRequest]QueueLengthMode: 1
Some un-used dialog boxes for the PccNtMon service are pushed to the foreground when the OfficeScan agent computer restarts.
Solution
This hotfix resolves the issue by updating the OfficeScan agent program.
Mobile Devices monitored by DLP may block the connection to the Cisco AnyConnect Network Adapter.
Solution
This hotfix updates DLP Endpoint SDK 6.2 to prevent this issue.
Scheduled Scan is triggered unexpectedly when OfficeScan detects the Google Drive File Stream desktop application on an agent computer.
Solution
This hotfix updates the OfficeScan agent program to ensure that scheduled scan works normally on agent computers.
OfficeScan agents cannot download pattern files from the OfficeScan server normally because the agents are identified as individual agents and are made to connect to the Update Agent (UA).
Solution
This hotfix updates the OfficeScan NT Listener service ("TmListen.exe") to ensure that OfficeScan agents can retrieve pattern files directly from the OfficeScan server.
An exception error triggers the OfficeScan Master Service to stop unexpectedly while querying the Ransomware Logs of the Ransomware Widget from the OfficeScan web console.
Solution
This hotfix updates the OfficeScan server program to resolve the issue.
The "Scans Network Drive" feature of Manual Scan may not work properly on OfficeScan agent computers.
Solution
This hotfix updates the OfficeScan agent program to make sure Manual Scan can scan network drives and folders mapped to OfficeScan agent endpoints.
Trend Micro Unauthorized Change Prevention Service may stop unexpectedly while accessing Adobe Acrobat/Reader on Windows 10 agent computers. When this happens, Adobe Acrobat/Reader also stops unexpectedly.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
The "file extensions" field under the "File Attributes DLP identifier" section does not accept entries that contain an underscore "_".
Solution
This hotfix updates the DLP module to enable the "file extensions" field to support the underscore character "_".
The Trend Micro Common Module (EYES) may cause a high CPU usage issue on protected computers.
Solution
This hotfix updates the Trend Micro Common Module to prevent the high CPU usage issue.
OfficeScan 10.6 Service Pack 2 Hotfix Build 3435 allows OfficeScan servers to deploy the "NTRtScanInitSleep" key globally to all OfficeScan agents. However, when a user manually configures the "NTRtScanInitSleep" key on a specific agent, the "NTRtScanInitSleep" setting reverts to "0" automatically once the "NTRtScanInitSleep" key is deployed globally from the OfficeScan server.
Solution
This hotfix updates the OfficeScan agent program to ensure that the "NTRtScanInitSleep" setting in agents that have been manually configured will remain the same after the server deploys the setting globally.
The OfficeScan server may not be able to apply Control Manager policies to OfficeScan agents if there is a large amount of OfficeScan agents. When this happens, it will show the policy is in "Pending" status in the Policy Management page of the Control Manager web console.
Solution
This hotfix updates the OfficeScan server program to ensure that OfficeScan servers apply Control Manager policies normally.
This hotfix enables users to configure OfficeScan to send notifications to administrators after automatically removing inactive agents.
Procedure
To configure the notifications for when OfficeScan removes inactive agents:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory using a text editor.
- Manually add the "[INI_STANDARD_ALERT_CLIENT_PURGE_SECTION]" section.
- [INI_STANDARD_ALERT_CLIENT_PURGE_SECTION]
- Std_Alert_Enable_SMTP=1; Enable notification by email, 0; Disable notification by email
- Std_Alert_Enable_SMTP_RBA=1; Send notifications to users with agent tree domain permissions, 0; Do not send notifications to users with agent tree domain permissions
- Std_Alert_SMTP_Send_To= Email address(es) of recipients separated by a comma
- Std_Alert_SMTP_Subject=Inactive Agent Purged
- Std_Alert_SMTP_Message=Purged Endpoint: %COMPUTER%\nIP Address: %IP%\nGUID: %GUID%\nDomain: %DOMAIN%\nInactive Since: %DATETIME%\n
- Std_Alert_Enable_NTEvent=1; Enable notification by NT Event Log, 0; Disable notification by NT Event Log
- Std_Alert_NTEvent_Message=Inactive Agent Purged\nPurged Endpoint: %COMPUTER%\nIP Address: %IP%\nGUID: %GUID%\nDomain: %DOMAIN%\nInactive Since: %DATETIME%\n
- Std_Alert_Enable_SNMP=1; Enable notification by SNMP trap, 0; Disable notification by SNMP trap
- Std_Alert_SNMP_Message=Inactive Agent Purged\nPurged Endpoint: %COMPUTER%\nIP Address: %IP%\nGUID: %GUID%\nDomain: %DOMAIN%\nInactive Since: %DATETIME%\n
For example:
- [INI_STANDARD_ALERT_CLIENT_PURGE_SECTION]
- Std_Alert_Enable_SMTP=1
- Std_Alert_Enable_SMTP_RBA=1
- Std_Alert_SMTP_Send_To=test@trendmicro.com
- Std_Alert_SMTP_Subject=Inactive Agent Purged
- Std_Alert_SMTP_Message=Purged Endpoint: %COMPUTER%\nIP Address: %IP%\nGUID: %GUID%\nDomain: %DOMAIN%\nInactive Since: %DATETIME%\n
- Std_Alert_Enable_NTEvent=1
- Std_Alert_NTEvent_Message=Inactive Agent Purged\nPurged Endpoint: %COMPUTER%\nIP Address: %IP%\nGUID: %GUID%\nDomain: %DOMAIN%\nInactive Since: %DATETIME%\n
- Std_Alert_Enable_SNMP=1
- Std_Alert_SNMP_Message=Inactive Agent Purged\nPurged Endpoint: %COMPUTER%\nIP Address: %IP%\nGUID: %GUID%\nDomain: %DOMAIN%\nInactive Since: %DATETIME%\n
NOTE: Token variables for removing inactive agents notification
- %COMPUTER%: Target agent that been removed
- %IP%: IP address of the targeted agent that been removed
- %GUID%: GUID of the targeted agent that been removed
- %DOMAIN%: Tree domain of the targeted agent that been removed
- %DATETIME%: Since when the targeted agent that been removed is inactive
This hotfix enables the OfficeScan XG Service Pack 1 Software-as-a-Service (SaaS) feature to support the APEX One all-in-one activation code (AC) key.
A large number of "SECURITY_PRODUCT_STATE_ON" Windows Event Logs are generated on Windows 10 RS3 computers.
Solution
This hotfix updates the conditions for Windows Security Center un-registration to help prevent too many "SECURITY_PRODUCT_STATE_ON" Windows Event Logs.
The Data Loss Prevention™ (DLP) feature does not block the file transmission from Skype for Business.
Solution
This hotfix updates the DLP module to resolve this issue.
The OfficeScan server may send invalid date records to Trend Micro Control Manager™.
Solution
This hotfix updates the OfficeScan server program and SQL package to resolve the issue.
In a closed network, Ntrtscan.exe stops unexpectedly after the OfficeScan NT RealTime Scan service starts.
Solution
This hotfix resolves the issue by enabling OfficeScan to check the value of the "LocalScanServerAddress" key under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\iCRC Scan\Scan Server] and to skip iCRC handler initialization if the value is valid.
The OfficeScan agent status becomes offline because the status is checked every 50 hours.
Solution
This hotfix resolves the issue by enabling OfficeScan to update the agent status hourly.
The OfficeScan Master Service stops unexpectedly while the OfficeScan server parses the spyware log initialization file if it encounters a user login name that exceeds the default limit.
Solution
This hotfix updates the OfficeScan Master Service to resolve this issue.
The OfficeScan Data Loss Prevention™ (DLP) module does not work in Google Chrome with HTTPS.
Solution
This hotfix resolves the issue by updating the DLP module.
A compatibility issue between the ClickOnce application and the OfficeScan Behavior Monitoring feature may slow down the ClickOnce application log on process.
Solution
This hotfix updates the Behavior Monitoring module to prevent the issue.
OfficeScan agents that update domain settings from the Update Agent cannot be isolated from the network through the Trend Micro Control Manager™ console.
Solution
This hotfix enables these OfficeScan agents to retrieve their individual settings from the OfficeScan server to ensure that these agents can be isolated successfully through the Control Manager console.
Users cannot change the default date format of the OfficeScan server and agent consoles to "DD/MM/YYYY".
Solution
This hotfix updates the OfficeScan agent program to ensure that users can change the default date format of the OfficeScan server and agent consoles to "DD/MM/YYYY".
The "Administration > Account Management > User Accounts" page of the OfficeScan web console is blank.
Solution
This hotfix resolves an issue related to internal data buffer handling to ensure that the "User Accounts" page displays information normally.
An issue prevents the DLP services from detecting when files from a ZIP file are being copied and burned to a CD or DVD.
Solution
This hotfix resolves the issue so that DLP can detect and block these events.
When the Behavior Monitoring module is enabled, users cannot save Microsoft™ Office™ files in the "Documents" folder that is synchronized with the mapped drive "Z:\" and are prompted that the path does not exist.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
Protected computers stop responding when certain third-party processes send out queries but do not respond when the Behavior Monitoring feature attempts to retrieve the file information.
Solution
This hotfix updates the Behavior Monitoring module to resolve the issue.
When users sync specific pptx files to the cloud in Evernote, the DLP module generates a large number of unnecessary temp files which fill up the disk space.
Solution
The hotfix resolves the issue by adding Evernote for Desktop to the DLP module's approved list.
This hotfix updates the OfficsScan Server Files to support a maximum limit of 30 characters for file extensions in the "Scan Settings" function.
The following NT Event Log is generated when an OfficeScan agent computer shuts down or restarts.
Event ID: 7043
Level: Error
Message: The OfficeScan NT Listener service did not shut down properly after receiving a preshutdown control.
Solution
This critical patch updates OfficeScan agent program to resolve the problem.
It may take up to 15 minutes to log on to Microsoft™ Windows™ when Data Loss Prevention™ (DLP) is enabled.
Solution
This critical patch allows users to disable the digital signature check during the process launch to help prevent the performance issue.
Procedure
To disable the digital signature check during the process launch:
- Install this critical patch (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "Configure" section, manually add following setting:
- [Configure]
- SKIP_PROC_LAUNCH_SIGN_CHECK = true
- Save the changes and close the file.
- Open the OfficeScan web console and click "Agents > Agent Management > Select domains or agents > Settings > DLP settings".
- Click "Save" to deploy the settings to agents.
- The OfficeScan server deploys the settings to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- SKIP_PROC_LAUNCH_SIGN_CHECK = true
The digital signature of Data Loss Prevention™ (DLP) module is incomplete.
Solution
This critical patch updates the DLP module with the complete digital signature.
Exported violation logs do not contain the serial numbers of blocked mobile devices.
Solution
This critical patch updates the DLP module to ensure that the logs contain the serial numbers of blocked mobile devices.
An issue prevents the Data Loss Prevention™ (DLP) module from monitoring the Gmail traffic properly in Microsoft Internet Explorer™ 11 on the Windows 7 platform.
Solution
This critical patch resolves the issue by updating the DLP module to enhance the protocol compatibility when parsing Gmail traffic.
The "InstDate" and "InstTime" registry keys on the OfficeScan agent registry are blank.
Solution
This critical patch updates OfficeScan agent program to ensure that the registry keys are set properly on OfficeScan agents.
The "Agent Management" page of the OfficeScan web console takes a long time to load and does not display any information.
Solution
This critical patch updates the OfficeScan server program to handle an exception so the "Agent Management" page displays normally.
The OfficeScan Predictive Machine Learning feature may prevent users from saving Microsoft™ Office files normally.
Solution
This critical patch mitigates the probability of this issue by enabling OfficeScan to allow Office programs to run with deferred scanning by Predictive Machine Learning.
This critical patch updates the OfficeScan server files to enable the OfficeScan server to receive response headers with empty Internet Information Server(IIS) version. This helps prevent "OfcEdgeAgent.exe" from stopping unexpectedly while registering or unregistering to the OfficeScan Edge Relay server.
Data Loss Prevention™ (DLP) blocks a CD when users attempt to launch a file from the CD.
Solution
This hotfix improves the process flow in the DLP module to prevent false positive alerts on file access events on CDs.
The OfficeScan server may not report the "Last Startup" information of OfficeScan agents to the registered Trend Micro Control Manager™ server.
Solution
This hotfix resolves the issue to ensure that the "Last Startup" information of OfficeScan agents are sent to the Control Manager server so the information appears on the Control Manager web console.
This hotfix updates Trend Micro Vulnerability Scanner (TMVS) to enable it to detect OfficeScan agents that use the HTTP protocol when scanning with the SSL option enabled.
The following obsolete warning message still appears in the Data Loss Prevention™ (DLP) section of the "Additional Setting" dialogue:
"WARNING: Enabling or disabling the Data Protection service temporarily disconnects endpoints from the network. Ensure that you change the settings only during non-critical hours to minimize connection disruptions."
Solution
This hotfix updates the OfficeScan server files to remove the warning from the dialogue.
The status information, for example, the "File Reputation Services URL" of the off-premise agents on the "Agent Management" page of the web console do not match the information on the agent console.
Solution
This hotfix updates the OfficeScan agent program to ensure that the information on the web console matches the information on the agent console.
OfficeScan Agent Platform Support - This Hotfix enables the OfficeScan agent program to support Microsoft™ Windows™ Server 2019.
An issue prevents the OfficeScan Data Loss Prevention™ (DLP) module from retrieving the serial number of portable hard disks.
Solution
This hotfix resolves the issue by updating the DLP module.
Changes in the Update Agent Settings cannot be saved using an account role with "View" and "Configure" permissions.
Solution
This hotfix updates the role-based access (RBA) permission to solve this issue.
In a large Active Domain environment, the defined scope for unmanaged endpoints is not stored after Active Domain synchronization.
Solution
This hotfix updates certain SQL stored procedures to solve this issue.
This hotfix allows users to configure OfficeScan to generate an un-scanned files log during manual scans.
Procedure
To enable OfficeScan to generate an un-scanned file log during manual scans:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- EnableManualScanUnscanFileLog = 1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- [On x64 system]
- [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.]
- "EnableManualScanUnscanFileLog" = dword:00000001
- [On x86 system]
- [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.]
- "EnableManualScanUnscanFileLog" = dword:00000001
The OfficeScan web console may be vulnerable to a storage Cross-site Scripting (XSS) attack when users add or modify agent domain names using cross-site scripts.
Solution
This hotfix updates the OfficeScan server file to resolve the vulnerability.
It may take a long time to log on to OfficeScan agent computers after start up.
Solution
This hotfix allows users to set the following three drivers that are related to the Virus Scan Engine to "on-demand start" on the OfficeScan agent:
- TmFilter.sys
- TmPreFilter.sys
- VSApiNt.sys
Procedure
To set the three drivers related to Virus Scan Engine to "on-demand start" on OfficeScan agents:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- VSAPIServiceStartOnDemand=1 NOTE: To disable the setting, set this key to "0". The three drivers will be set to the default action "automatic start".
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and changes the following registry values from "2" (default) to "3" on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmFilter
- Key: Start
- Type: DWORD
- Value: 3
- Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TmPreFilter
- Key: Start
- Type: DWORD
- Value: 3
- Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSApiNt
- Key: Start
- Type: DWORD
- Value: 3
- Restart the OfficeScan agent computers.
The OfficeScan utility tool "VSEncode.exe" cannot decrypt multiple files.
Solution
This hotfix updates the OfficeScan utility tool to enable it to decrypt multiple files.
When endpoints with OfficeScan agents (integrated with Active Directory) resume from Sleep mode, the OfficeScan agents are moved to the "Default" domain and all policy settings are overwritten by the default policy.
Solution
This hotfix updates the OfficeScan NT Listener service ("TmListen.exe") to resolve this issue.
This hotfix moves the Device Control Notification settings to a different page on the OfficeScan web console for better visibility.
This hotfix removes a redundant slash (/) in the HTML file of the "Outbreak Prevention Settings" page.
The "root" account in the OfficeScan web console can be deleted through a Cross-site Request Forgery (CSRF) attack.
Solution
This hotfix updates the OfficeScan server file to remove this vulnerability.
Garbled characters appear in SNMP messages in the Russian version of the OfficeScan web console.
Solution
This hotfix enables OfficeScan to encode SNMP messages in UTF-8 format to prevent this issue.
When users move an OfficeScan 11 agent to an OfficeScan XG Service Pack 1 server, the agent will not be able to update agent programs to version XG Service Pack 1 using the OfficeScan XG Service Pack 1 Update Agent.
Solution
This hotfix ensures that the OfficeScan XG Service Pack 1 Update Agent can download the agent update files from the OfficeScan XG Service Pack 1 server.
This hotfix enables the OfficeScan agent to skip a scheduled scan when the battery life of a protected computer is below the configured percentage.
Procedure
To configure the new setting:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- EnableSkipScanWhenBatteryLow=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- [On x64 system]
- [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.]
- "EnableSkipScanWhenBatteryLow" = dword:00000001
- [On x86 system]
- [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.]
- "EnableSkipScanWhenBatteryLow" = dword:00000001
OfficeScan cannot set the database backup path to a UNC path if the server computer's name has changed.
Solution
This hotfix resolves the issue by updating "OfcDBBackup.exe" to enable it to query the database backup account name using the server computer name.
An issue prevents users from sending out email messages while the OfficeScan Data Loss Prevention™ (DLP) service is running on agent computers.
Solution
This hotfix updates the DLP module to resolve this issue.
OfficeScan agents that have been moved to another OfficeScan server through the "Administration > Settings > Agent Connection" page still appear on the source OfficeScan web console.
Solution
This hotfix updates the OfficeScan agent program to resolve the issue.
Inactive OfficeScan agents are not removed automatically when the automatic removal of inactive agents function is enabled.
Solution
This hotfix updates the OfficeScan server program to ensure that inactive agents are removed automatically when the function is enabled.
In certain environments, the Behavior Monitoring feature may add the "csrss.exe" file to the kernel exception later than expected which can then cause an interoperability issue that can trigger OfficeScan agent computers to stop unexpectedly.
Solution
This hotfix updates the Behavior Monitoring module and enables users to configure the Behavior Monitoring feature to add "csrss.exe" to the kernel exception earlier to prevent the interoperability issue.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the "AegisAsyncCsrssEvent" key and set its value to "1".
- [Global Setting]
- AegisAsyncCsrssEvent=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: AsyncCsrssEvent
- Type: DWORD
- Value: 1
- Restart the OfficeScan agent
Cookie security is not enabled in the OfficeScan web console's HTTP response.
Solution
This critical patch updates the OfficeScan server files to ensure that cookie security is enabled in HTTP responses.
A directory traversal vulnerability may allow an attacker to modify arbitrary files on the product's management console.
Solution
This critical patch updates the OfficeScan server program to remove the vulnerability.
The OfficeScan agent domain name in the Trend Micro Control Manager™ server web console is not updated promptly after the information is changed on the OfficeScan web console.
Solution
This critical patch updates the OfficeScan server files to ensure that the OfficeScan agent domain name information on the Control Manager server web console is updated promptly after any changes in the information on the OfficeScan web console.
An error that resulted from a previous action prevents the OfficeScan agent console from opening.
Solution
This critical patch updates the OfficeScan agent program to resolve the issue.
An issue prevents users from accessing internal websites while the OfficeScan Data Loss Prevention™ (DLP) service is running on agent computers.
Solution
This hotfix updates the OfficeScan agent program to resolve the issue.
In certain environments, an interoperability issue occurs between the Behavior Monitoring feature and "rdbss.sys" while the engine collects file information from a UNC path. This may cause a massive performance issue.
Solution
This hotfix updates the Behavior Monitoring module and enables users to configure the feature to skip UNC paths to help prevent the performance issue.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the "AegisTrueAPISkipUNC" and "AegisReputationAsyncUNC" keys and set their value to "1".
- [Global Setting]
- AegisTrueAPISkipUNC=1
- AegisReputationAsyncUNC=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: TrueAPISkipUNC
- Type: DWORD
- Value: 1
- Key: ReputationAsyncUNC
- Type: DWORD
- Value: 1
The Connection Status (Online/Offline) of an OfficeScan client on the web console changes each time a user logs on or off from the client computer.
Solution
This hotfix updates the OfficeScan agent program to resolve the issue.
After importing the settings from an OfficeScan 11 server to an OfficeScan XG Service Pack 1 server, the "CVE Exploit" option disappears from the "Real-time Scan Settings > Action tab > Virus/Malware > Use a specific action for each virus/malware type" page. This option is not available in OfficeScan 11.
Solution
This hotfix enables the OfficeScan XG Service Pack 1 server to retrieve this setting from its own "ofcscan.ini" file if this is not specified in the exported settings.
The OfficeScan agent cannot upload DLP forensic data larger than 20 MB to the OfficeScan server.
Solution
This hotfix updates the OfficeScan agent program to extend the DLP data upload size limit to 40 MB.
If users are given "Read and Execute" permission to USB storage devices under the Device Control Settings, four folders will be created in a USB storage device when users create one folder in the device through Windows Explorer.
Solution
This hotfix updates the Behavior Monitoring module and allows users to configure it to block the create folder function when the permission to USB storage devices is set to "Read and Execute".
Procedure
To enable the Behavior Monitoring module to block the create folder function when the permission to USB storage devices is set to "Read and Execute" and to deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the "TmactmonSendFolderByOption" key and set their value to "1".
- [Global Setting]
- TmactmonSendFolderByOption=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmactmon\Parameters]
- "SendFolderByOption"=dword:00000001
An interoperability issue between the 64-bit OfficeScan agent and the 64-bit "unzip.dll" file prevents a 64-bit agent from loading "unzip.dll" and triggers it to reset the "ClientConsoleZipTimeStamp" registry key to "NULL". When this happens, the agent will automatically decompress "ClientConsole.zip" during startup which may cause a performance issue.
Solution
This hotfix updates the OfficeScan agent program to prevent the 64-bit agent from resetting the "ClientConsoleZipTimeStamp" registry key to "NULL".
This hotfix provides a way to configure OfficeScan to keep track of when USB storage devices are plugged into OfficeScan agent computers. These events are recorded in the "UsbInsert_yyyymmdd.log" file on the OfficeScan server "\PCCSRV\Log" folder.
NOTES:
- The logs in the file will appear in the following format: [Timestamp] [Log Generation Time] [Agent GUID] [Computer Name] [Action] [USB:Vendor:Model:Serial ID]
- The "UsbInsert_yyyymmdd.log" file will be deleted regularly according to the "Logs to Delete" and "Log Deletion Schedule" settings in the "Log Maintenance" page on the OfficeScan web console. You need to ensure that the "Enable scheduled deletion of logs" feature is enabled with the “Device Control Logs” log type selected.
Procedure
To configure OfficeScan to keep track of when USB storage devices are plugged into OfficeScan agent computers:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- EnableUsbLogging=1
NOTE: To disable the setting, set this key to "0".
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path:
- 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
- 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
- Key: EnableUsbLogging
- Type: DWORD
- Value: 1
This hotfix enables the OfficeScan server to download the list of approved mobile devices and USB storage devices from the Device Control settings in the Trend Micro Control Manager™ server and to deploy the list to OfficeScan agents.
Procedure
To configure OfficeScan to download and deploy the Device Control approved list of mobile devices and USB storage devices from the Control Manager server to all OfficeScan clients:
- Run the Device List Tool (listDeviceInfo.exe) to retrieve the device information. The tool provides Vendor, Model, Serial ID, and Device information for each device.
- Make a Device Control approved list in CSV file format specifying the Vendor, Model, Serial ID, and Device information of mobile devices and USB storage devices.
For example:
- 05AC,12A8,35AD13C948ECD47904B2B7AD4D5E8AFBF4C70C48,Mobile Devices
- ADATA,DC1A,285252344010000C,USB Storage Devices
NOTE: The "Device" field is optional, if there is no device type listed in the CSV file, it will be treated as "USB Storage Devices".
- Copy the CSV file to the Control Manager server in the "\Trend Micro\Control Manager\WebUI\WebApp\widget\repository\widgetPool\product\OSCE\" folder and rename the CSV file as "dc_dev_exception.csv".
NOTE: Users can apply Control Manager Hotfix 3073 to import the Device Control approved list from the "Policies > Policy Resource > Device Control Approved Device List" page of the Control Manager console.
- Deploy an OfficeScan Agent policy with Device Control setting to agents from the Control Manager console. All agents will receive the approved list.
NOTE: On the OfficeScan server, users can check the "DC_GLOBAL_DEV_EXCEPTION" section in "dlp.ini" file under the "\PCCSRV\Private" folder.
For example:
- [DC_GLOBAL_DEV_EXCEPTION]
- DevExceptionGlobalCount=2
- DevExceptionGlobal_00000000= VendorName,Model,serialNo,1(USB Storage Devices)
- DevExceptionGlobal_00000001=VendorName,Model,serialNo,2097152(Mobile Devices)
On the OfficeScan agent, users can check the "dc_in.xml" and "dc_out.xml" file under the "\OfficeScan Client\dlplite" folder.
For example:
- <usbException exceptionDeviceType="0x00000001"(USB Storage Devices) serialNo="xxxxxxxx" model=" xxxxxxxx " vendorName="xxxxxxxx "/>
- <usbException exceptionDeviceType="0x00200000"(Mobile Devices) serialNo=" xxxxxxxx " model=" xxxxxxxx " vendorName="xxxxxxxx "/>
This hotfix enables OfficeScan agents to support long virus names in the Damage Cleanup Template of the Damage Cleanup Services.
The OfficeScan server cannot delete duplicate agents by connection verification.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
Coexisting OfficeScan agents cannot set the server information of the Smart Protection Service Proxy correctly. When this happens, the coexisting agents do not send query requests through the Smart Protection Service proxy but directly to the Trend Micro Smart Protection Network instead. This may cause a connection issue if the agents cannot connect to the Internet.
Solution
This hotfix updates the OfficeScan agent program to resolve the issue.
The OfficeScan Common Client Solution Framework service stops unexpectedly when it encounters a malformed process name that is written when the buffer size has not been allocated correctly.
Solution
This hotfix updates the Behavior Monitoring module to resolve this issue.
The OfficeScanNT RealTime Scan service stops unexpectedly after upgrading to OfficeScan XG Service Pack 1 Critical Patch 5147 from OfficeScan 11.0 Service Pack 1 Critical Patch 6469 when the agent or computer restarts.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set it to "1".
- [Global Setting]
- AEGIS_Avoid_Double_Init_WList=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: AvoidDobuleInitWList
- Type: DWORD
- Value: 1
The OfficeScan Master Service may stop unexpectedly under certain scenarios.
Solution
This hotfix updates the OfficeScan server program to prevent the OfficeScan Master Service from stopping unexpectedly.
The OfficeScan Control Manager™ Agent (CMAgent) service may stop unexpectedly and the OfficeScan server unregisters from the Control Manager server automatically if OfficeScan uploads any Web Reputation Log that contains an empty URL to the Control Manager server.
Solution
This hotfix updates the OfficeScan server program to prevent this issue from occurring.
An issue related to the dynamic unloading of the cURL library may cause the OfficeScan NT RealTime Scan service ("Ntrtscan.exe") to stop unexpectedly.
Solution
This hotfix updates the OfficeScan agent program to resolve the issue.
The 3rd-party Virtual Machine, Virtualbox, cannot be launched while Data Loss Prevention™ (DLP) is running.
Solution
This hotfix updates DLP module to resolve this issue.
An OfficeScan agent may appear "Offline" on the OfficeScan web console if the agent IP address changes and it cannot successfully update the information on the OfficeScan server.
Solution
This hotfix resolves the issue by updating the OfficeScan agent program.
An OfficeScan agent sends a status update with the firewall policy ID "0" to the OfficeScan server if it cannot detect any network interface controller.
Solution
This hotfix updates the OfficeScan agent program to skip the status update if it does not detect a network interface controller.
Data Loss Prevention is unable to detect sensitive data sent through Gmail when using the Chrome 73 browser due to Google API changes.
Solution
This hotfix updates Data Loss Prevention to support the "Http/Https" and "Open file dialog" functionality in Google Chrome 73.
This hotfix provides a way to configure OfficeScan to regularly delete quarantined files in the "\PCCSRV\Virus" folder on the OfficeScan server installation directory according to the "Logs to Delete" and "Log Deletion Schedule" settings in the "Log Maintenance" page on the OfficeScan web console.
Procedure
To configure OfficeScan to regularly delete quarantined files in the "\PCCSRV\Virus" folder on OfficeScan server installation directory:
- Install this hotfix (see "Installation").
- Manually add the following registry entry and set its value to "1" on the OfficeScan server computer.
- Path: \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\OfficeScan\service\Scheduled_Delete_Log
- Key: PurgeQuarantineFiles
- Type: DWORD
- Value: 1
NOTE: To disable the setting, set this key to "0".
- Open the OfficeScan web console and click "Logs > Log Maintenance". Ensure the "Enable scheduled deletion of logs" feature is enabled.
The Data Loss Prevention™ (DLP) module cannot detect violations through the WebMail channel on Mozilla(R) Firefox(R).
Solution
This hotfix updates the DLP module to resolve this issue.
The DLP module blocks Alternate Data Stream (ADS) files unexpectedly on Dropbox.
Solution
This hotfix prevents this issue by allowing the DLP module to skip ADS files on Dropbox during scans.
In Endpoints view of the Top Ransomware Detections Widget, some records do not contain any "Endpoint" and "Last Logon User" information.
Solution
This hotfix prevents the Top Ransomware Detections Widget from displaying records of removed endpoints to ensure that it displays information normally.
This hotfix adds the new era name of Japan to the DLP template.
This hotfix adds an error message that is triggered when users attempt to add an invalid path to the Behavior Monitoring exception list.
The NT listener service stops unexpectedly when it encounters certain corrupted information in the database.
Solution
This hotfix resolves this issue by preventing a buffer overflow issue when the NT listener service encounters corrupted information in the database.
After applying Critical Patch 5338, Microsoft™ Excel files with macro content cannot be saved to a network shared folder from an endpoint.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
The Trend Micro OfficeScan Data Protection Service may stop unexpectedly when users access Gmail.
Solution
This hotfix updates the Data Protection module to resolve this issue.
The OfficeScan agent does not send Virus/Malware logs to the OfficeScan server when the "PrivilegeContolSetting" setting is enabled on the OfficeScan agent.
Solution
This hotfix resolves this issue by enabling OfficeScan to grant the required permissions for the "HLog" folder when "PrivilegeContolSetting" is enabled.
An issue related to the Microsoft Windows™ Defender Security Center causes the "Trend Micro Personal Firewall" component to appear in "Off" status on the "Windows Security and Maintenance" page after users remove the Trend Micro NT Firewall Service.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation")
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following keys and set each value to "1".
- [Global Setting]
- RmvPFWbyCommand=1
- RmvPFWifSSPFWDisabled=1
- RmvPFWifDisabled=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW
- Key: RmvPFWbyCommand=1
- Key: RmvPFWifSSPFWDisabled=1
- Key: RmvPFWifDisabled=1
- Type: DWORD
- Value: 1
- On the OfficeScan web console, go to "Administration > Settings > Product License > Additional Services".
- Under "Additional Services", click the "Disable" button to stop the firewall service.
- Unload and reload the agent on the client and check that the "TrendMicro Personal Firewall" entry does not appear in "Windows Security and Maintenance".
An attacker may be able to force the OfficeScan agent to load a malicious .dll file.
Solution
This hotfix updates the OfficeScan agent program to resolve this DLL injection vulnerability.
An issue related to the Microsoft™ Excel™ files with macro content cannot be saved to a network shared folder from an endpoint, some Microsoft Excel temp files cannot be deleted after trying to save the files.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
On the x64 platform, a time comparison issue triggers the OfficeScan agent to send heartbeats to the OfficeScan server when the heartbeat function is disabled.
Solution
This hotfix updates the OfficeScan agent program to resolve the problem.
Procedure
This solution will not be deployed to agents that are not running at the time this hotfix is installed. As a result, these agents may still experience this issue since the heartbeat event is sent during start up. You need to restart the OfficeScan Master Service after all the agents are updated to the latest version to apply this solution to all agents.
The Suspicious Object List (file) does not appear on the OfficeScan agent.
Solution
This hotfix resolves this issue by updating the related database transaction.
This hotfix enables users to search for multiple agents on the "Agent Management" page by specifying multiple agent names in the "Search for endpoints" text box.
NOTES:
- Use a blank character " " delimiter to separate each agent name in the "Search for endpoints" text box.
- The field supports wildcard characters. Use a question mark "?" to represent a single character and an asterisk "*" to represent several characters.
- The field supports a maximum of 256 characters.
This hotfix adds new Regular Expressions to the Trend Micro Data Loss Prevention™ (DLP) Data Identifiers.
This hotfix adds a scheduled log purge function to purge un-scanned file logs older than a specified number of days, this is set to 15 days by default.
Procedure
To configure OfficeScan to purge un-scanned file logs that are older than a specific number of days:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to the number of days.
- [Global Setting]
- ClientUnScanLogKeepDays=15
- NOTE: This is set to 15 by default.
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- [On x64 system]
- [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.]
- "ClientUnScanLogKeepDays" = dword:0000000f (15)
- [On x86 system]
- [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.]
- "ClientUnScanLogKeepDays" = dword:0000000f (15)
Trend Micro Unauthorized Change Prevention Service uses a large amount of CPU resources when users open the Task Manager.
Solution
This critical patch updates the Behavior Monitoring module and enables users to configure OfficeScan to skip certain events to help prevent the issue.
Procedure
To configure OfficeScan to skip certain events to help prevent the issue and deploy the solution globally:
- Install this critical patch (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder in the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the "AegisSkipTaskmgrCreateMutant" key and set its value to "1".
- [Global Setting]
- AegisSkipTaskmgrCreateMutant=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: SkipTaskmgrCreateMutant
- Type: DWORD
- Value: 1
- Restart the OfficeScan agents.
After applying Critical Patch 5377, users may not be able to unload OfficeScan agents with the unload password enabled. This issue occurs because the encryption and decryption algorithm changed with a dynamic share key for OfficeScan agents.
Solution
This critical patch ensures that users are able to unload password-protected OfficeScan agents successfully.
This critical patch enables the OfficeScan agent program to support Microsoft™ Windows™ 10 (version 1903) May 2019 Update.
This critical patch enables users to configure the OfficeScan server to record server console login failure events in the Windows Event Log and the OfficeScan server system event log.
Procedure
To configure the OfficeScan server to record server console login failure events in the Windows Event Log and the OfficeScan server system event log:
- Install this critical patch (see "Installation").
- Open the "ofcserver.ini " file in the "\PCCSRV\Private" folder in the OfficeScan server installation directory.
- Under the "INI_SERVER_SECTION" section, manually add the "EnableLoginFailAuditing" key and set its value to "1".
- [INI_SERVER_SECTION]
- EnableLoginFailAuditing=1
- NOTE: This is set to "0" by default which disables the option.
- Save the changes and close the file.
The OfficeScan Master Service stops unexpectedly while restarting if the length of the OfficeScan agent's full domain name exceeds the maximum length.
Solution
This hotfix updates the OfficeScan server program to prevent the OfficeScan Master Service from stopping unexpectedly.
Online OfficeScan agents may appear as "Offline" on the OfficeScan web console. Users need to restart the agents for the correct connection status to appear.
Solution
This hotfix resolves the issue by updating the OfficeScan agent module.
After changing an agent's connection setting on the web console, the agent is not moved to the target server because the server SSL port information is incorrect.
Solution
This hotfix ensures that the correct server SSL port is assigned when the agent connection setting is modified.
The OfficeScan agent does not change to offline status when the computer shuts down. This happens because the SSL function cannot be initialized while the computer is shutting down.
Solution
This hotfix updates the OfficeScan agent program to resolve the issue.
The OfficeScan agent does not send the "Logon User" information to the OfficeScan server when the OfficeScan server restricts the user's access to the OfficeScan agent console from the system tray or from the Microsoft™ Windows™ "Start" menu.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
An issue related to the OfficeScan NT Listener service ("TmListen.exe") may cause the OfficeScan agent GUID to change unexpectedly.
Solution
This hotfix updates the OfficeScan agent program to prevent this issue from occurring.
An OfficeScan agent still uses the proxy server to connect to Trend Micro servers even when it has been configured not to use one in the Windows Internet Options.
Solution
This hotfix ensures that OfficeScan agents check the proxy server exception configured in Windows Internet Options to enable these agents to bypass proxy servers when connecting to Trend Micro servers when configured to do so.
A specific keyword triggers the DLP template that does not have any criteria specified.
Solution
This hotfix updates the DLP template to resolve this issue.
The Data Loss Prevention (DLP) module still blocks unmonitored domains.
Solution
This hotfix resolves the issue by updating the DLP module.
When the login after the "isPrototype" configuration is enabled, the OfficeScan web console displays incorrectly.
Solution
This hotfix removes the "isPrototype" configuration and related contents to resolve this issue.
A compatibility issue between Microsoft Outlook and the OfficeScan Behavior Monitoring feature may cause the system to crash or freeze.
Solution
This hotfix updates the Behavior Monitoring module to prevent this issue.
The version number of the Advanced Threat Correlation Pattern is displayed as "0.000.00" on the OfficeScan agent's user interface. This issue occurs after the OfficeScan agent upgraded from OSCE 11.0 Service Pack 1 Patch 1 to OfficeScan XG Service Pack 1 by the Client Packager.
Solution
This hotfix updates OfficeScan agent programs to resolve this issue.
Administrators are unable to change the database password of the edge server using "OfcEdgeCfg.exe", the OfficeScan tool.
Solution
This hotfix updates OfficeScan server program to solve this issue.
When the agents call "cgiOnScan.exe" and fails, the system keeps resending the request without waiting. This issue generates lots of records in the IIS log.
Solution
This hotfix updates the OfficeScan agent program to wait for few seconds before retrying.
When the agents with the same IP address but with different computer name/Media Access Control Address (MAC)/GUID, the OfficeScan web console does not purge the duplicate agents.
Solution
This hotfix updates the OfficeScan server program to remove the duplicate agents on the web console.
Procedure
To apply the solution:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "INI_SERVER_SECTION" section, locate the following key and set its value to "1":
- [INI_SERVER_SECTION]
- VerifyConnectionIPOnly=1
- Save the changes and close the file.
- Open OfficeScan web console and go to the "Agents" > "Connection Veriffication" > Click "Verify Now".
When upgrading an OfficeScan client computer to Microsoft™ Windows™ 10 April 2018 Update (Redstone 4), the Trend Micro Early Boot Clean driver may add unnecessary blank lines to the "ServiceGroupOrder" registry value. This can cause blue screen of death (BSOD) after the agent computer restarts.
Solution
This hotfix updates the OfficeScan agent program to prevent the Trend Micro Early Boot Clean driver from adding unnecessary blank lines to the "ServiceGroupOrder" registry value.
This hotfix adds a dynamic share key for OfficeScan agents in the encryption and decryption algorithm.
After an update, OfficeScan agents may use the old virus pattern to perform Scan Now instead of using the new virus pattern when the "Perform Scan Now after update (Independent agents excluded)" feature is enabled.
Solution
This hotfix ensures that OfficeScan agents use the new pattern to perform Scan Now once the new pattern has been reloaded after an update.
The OfficeScan server process may stop unexpectedly when the CPU or memory utilization is high.
Solution
This hotfix prevents the OfficeScan server process from stopping unexpectedly when the CPU or memory utilization is high.
The 3rd-party ICE WebStart program cannot be launched while the OfficeScan Firewall service is running.
Solution
This hotfix updates the Trend Micro OfficeScan Firewall driver and provides a way to prevent this issue from occurring.
Procedure
To enable the new settings:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key and set its value to "256".
- [Global Setting]
- PFW_KEventMaxCount=256
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent endpoints:
- Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tmWfp\Parameters
- Key: KEventMaxCount
- Type: REG_DWORD
- Value: 256 (0x100)
- Restart the OfficeScan agents.
On the 64-bit Microsoft ™ Windows ™ 7 platform, an error occurs while running a 64-bit debug script in Microsoft Visual Studio 2017.
Solution
This hotfix updates the Behavior Monitoring Module to prevent the error.
The ASE setting on the agent side switches to "0" unexpectedly.
Solution
This hotfix updates the OfficeScan agent program to prevent this issue.
The wrong user name information appears in spyware notifications after users logon using RDP.
Solution
This hotfix updates the OfficeScan agent program to ensure that the correct user name appears in spyware notifications.
The VDI Pre-Scan Template Generation Tool does not work even with the correct agent unload/unlock password.
Solution
This hotfix updates the tool to resolve this issue.
This hotfix provides a way to configure OfficeScan to keep track of when USB storage devices are plugged into OfficeScan agent computers. The logs can be queried in the Device Control violations on the Control Manager server console. These events are also recorded in the "UsbInsert_yyyymmdd.log" file on the OfficeScan server "\PCCSRV\Log" folder.
NOTES:
- This feature requires the installation of a corresponding Control Manager hotfix to enable Control Manager to support this feature.
- The logs in the "UsbInsert_yyyymmdd.log" file will appear in the following format: [Timestamp] [Log Generation Time] [Agent GUID] [Computer Name] [Action] [USB:Vendor:Model:Serial ID]
- The "UsbInsert_yyyymmdd.log" file will be deleted regularly according to the "Logs to Delete" and "Log Deletion Schedule" settings in the "Log Maintenance" page on the OfficeScan web console. You need to ensure that the "Enable scheduled deletion of logs" feature is enabled with the “Device Control Logs” log type selected.
Procedure
To configure OfficeScan to keep track of when USB storage devices are plugged into OfficeScan agent computers:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan server installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- EnableUsbLogging=1
NOTE: To disable the setting, set this key to "0".
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- Path:
- 32-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
- 64-bit: \HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite
- Key: EnableUsbLogging
- Type: DWORD
- Value: 1
The OfficeScan NT real-time scan service stops unexpectedly because the iCRC module cannot handle an empty response from the Smart Protection Service correctly.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
A third-party application cannot run when the Behavior Monitoring service is enabled.
Solution
This hotfix updates the Behavior Monitoring module to resolve this interoperability issue.
Procedure
To apply and deploy the solution globally:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- AegisSkipCreateProcessWithCmdLineEvent=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent endpoints:
- Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS
- Key: SkipCreateProcessWithCmdLineEvent
- Type: DWORD
- Value: 1
Endpoints may experience a blue screen of death (BSOD) while the Virus Scan Engine (VSAPI) driver is updating.
Solution
This issue updates the OfficeScan agent program to resolve this issue.
The Data Loss Prevention™ (DLP) module cannot properly block users from uploading file attachments in version 75 of the Google Chrome web browser.
Solution
This hotfix updates the DLP module to enable it to block the upload of file attachments on Google Chrome 75.
OfficeScan agents running on Microsoft™ Windows ™ 10 cannot upgrade to build 1903.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
An out-of-memory issue related to the function that adds IP exceptions can cause the Network Content Inspection Engine (NCIE) driver to stop unexpectedly and trigger blue screen of death (BSOD) on endpoints.
Solution
This hotfix updates the NCIE module to resolve this issue.
An OfficeScan agent may stop unexpectedly while calculating the SHA1 value for a large file.
Solution
This hotfix resolves the issue by improving the algorithm for calculating the SHA1 value of files.
An issue prevents the OfficeScan agent from adding program names to the Web Reputation Service approved list. As a result, websites cannot be blocked normally.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
The OfficeScan agent cannot download large files when User-Mode Hooking (UMH) is enabled.
Solution
This hotfix updates the Web Reputation Service module to resolve the problem.
An issue prevents the Data Loss Prevention™ (DLP) license from being deployed from Trend Micro OfficeScan to Trend Micro Control Manager.
Solution
This hotfix adds support for the DLP AC key type to solve this issue.
A race condition between Trend Micro Unauthorized Change Prevention Service and Trend Micro Contextual Intelligence Engine may cause Trend Micro Unauthorized Change Prevention Service to stop unexpectedly.
Solution
This hotfix updates the Trend Micro Contextual Intelligence Engine module to prevent the race condition.
This hotfix enables OfficeScan SP1 to send "Dropped" and "Accepted" action results in firewall violation logs to Control Manager. This ensures that both action results display normally on Control Manager instead of being displayed as "unknown".
This hotfix adds support for SSH File Transfer Protocol (SFTP).
OfficeScan XG agents may be unable to properly communicate with the server when using a proxy server for network communication.
Solution
This hotfix updates the proxy setting information to allow proper communication with the OfficeScan server.
Sample files are not sent to the Trend Micro Deep Discovery Analyzer server because the OfficeScan Deep Discovery service has stopped unexpectedly.
Solution
This hotfix updates the OfficeScan server program to resolve this issue.
This hotfix updates the OfficeScan Master Service to change the callback address token in C&C callback alert email notifications from "http/https" to "hxxp/hxxps".
Procedure
To apply the solution:
- Install this hotfix (see "Installation").
- Open the "ofcserver.ini" file in the "\PCCSRV\Private" folder in the OfficeScan server installation directory.
- Under the "CCCA" section, manually add the following key and set it to "1":
- [CCCA]
- EnabledReplaceURL=1
- Save the changes and close the file.
- Restart the OfficeScan Master Service
The Data Loss Prevention™ (DLP) module does not work on the Microsoft Edge web browser.
Solution
This hotfix updates the DLP module to resolve this issue.
Procedure
To enable OfficeScan agents to block sensitive information on the Edge web browser.
- Install this hotfix (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "Configure" section, manually add the following key and value.
- [Configure]
- ENABLE_DYNAMIC_CODE_POLICY=true
- Save the changes and close the file.
- Open the OfficeScan web console and click "Agents > Agent Management > Select domains or agents > Settings > DLP settings".
- Click "Save" to deploy the settings to agents. The OfficeScan server deploys the settings to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- enable_dynamic_code_policy=true
An issue prevents users from rolling back OfficeScan agents to a previously installed version after applying OfficeScan XG Service Pack 1 Critical Patch 5383.
Solution
This hotfix updates the OfficeScan server program to resolve this issue.
The OfficeScan master service stops unexpectedly and creates multiple dump files.
Solution
This hotfix truncates a string that exceeded the buffer size to solve this issue.
The "Network isolation" command from Trend Micro Control Manager™ may not be applied on the OfficeScan agent immediately.
Solution
This hotfix solves this issue by ensuromh that the "Network isolation" command and other commands are not sent to OfficeScan clients in parallel.
Sometimes, Google Chrome 75 stops responding while Trend Micro Data Loss Prevention™ (DLP) is enabled.
Solution
This hotfix updates the DLP module to resolve this issue.
Users cannot export policies using the Policy Export Tool because the default protocol buffer size has been exceeded.
Solution
This issue updates the Server Migration Tool to resolve this issue.
The SQL server may become unresponsive when navigating to the Device Control Settings screen on the OfficeScan web console.
Solution
This hotfix applies additional error handling to prevent unsuccessful SQL queries from affecting the database server.
This hotfix adds a new configurable key "remove_dlp_outlook_addin" to allow users to configure OfficeScan agents to remove the "dlpexaddin.x86.dll" or "dlpexaddin.x64.dll" library from the Microsoft™ Outlook Add-ins.
Procedure
To configure OfficeScan agents to remove the "dlpexaddin.dll" library from Outlook:
- Install this hotfix (see "Installation").
- Open the "dlp.ini" file in the "\PCCSRV\Private\" folder on the OfficeScan server.
- Under the "Configure" section, manually add the following key and value.
- [Configure]
- remove_dlp_outlook_addin=true
- Save the changes and close the file.
- Open the OfficeScan web console and click "Agents > Agent Management > Select domains or agents > Settings > DLP settings".
- Click "Save" to deploy the settings to agents. The OfficeScan server deploys the settings to OfficeScan agents and adds the following key in the "dsa.pro" file in the "\Windows\System32\dgagent\" folder:
- remove_dlp_outlook_addin=true
When the Trend Micro Data Loss Prevention™ (DLP) module sends a DLP violation log for an email message in Lotus Notes, the log will indicate the email subject as "N/A".
Solution
This hotfix updates the DLP module to resolve this issue.
An OfficeScan XG Service Pack 1 agent installed on Microsoft™ Windows™ Server 2016 may appear "Offline" on the OfficeScan web console. This happens because the HTTPS communication port of the agent cannot be successfully initialized for listening while the protected computer starts.
Solution
This hotfix updates the OfficeScan agent program to prevent this issue from occurring.
An issue prevents users from uninstalling OfficeScan agents with the correct agent uninstallation password through Windows Installer (msiexec.exe) after applying OfficeScan XG Service Pack 1 Critical Patch 5383.
Solution
This hotfix updates the OfficeScan server program to resolve this issue.
An OfficeScan agent does not block file transmission from a network drive to Skype™ through the Server Message Block channel.
Solution
This hotfix updates the DLP module to enable OfficeScan agents to support file transmission through a network drive.
Digital Asset Control logs may contain the wrong Email Subject information.
Solution
This hotfix updates the DLP module to resolve this issue.
In Google Chrome and certain versions of Internet Explorer, some pages of the OfficeScan web console display as blank pages after Hotfix 5388 is applied.
Solution
This hotfix updates the OfficeScan server files to resolve this issue.
When the Trend Micro Data Loss Prevention™ (DLP) service is enabled on OfficeScan agent computers, Google Chrome version 75 and higher versions may stop unexpectedly while accessing certain URLs.
Solution
This hotfix updates the DLP module to resolve this issue.
The "Active Directory Integration" page may expose the credential key when the page is opened with developer tools on a web browser.
Solution
This hotfix updates the OfficeScan server program to remove the vulnerability.
This hotfix updates the certificate handling process for both Trend Micro Smart Scan Server service and Trend Micro Smart Protection Query Handler service to allow users to assign friendly names to SSL Certificates based on Microsoft Internet Information Services (IIS). Once set, the SSL certificate of the OfficeScan website with friendly name will not be removed after the server restarts.
Procedure
To ensure that the certificate with friendly name will not be replaced randomly:
- Stop the following services:
- OfficeScan Master Service
- OfficeScan Active Directory Integration Service
- Trend Micro Smart Protection Server
- Trend Micro Smart Protection Query Handler
- Open the "<Server installation folder>\PCCSRV\WSS\Service.ini" file.
- Locate the "HTTPS_CERT" setting, add the following new setting and set tit to the certificate friendly name, for the example "OfficeScan Server NTSG".
- HTTPS_CERT_FRIENDLY_NAME=(certificate friendly name)
- Save the changes and close the file.
- Open the "<Server installation folder>\PCCSRV\SRS\apricot_config" file.
- Locate the "<cert_cn></cert_cn>" option tag, add the new option tag "<cert_friendly_name></cert_friendly_name>" under it, and specify the friendly name inside this new tag.
- Save the changes in the file.
- Restart the services you stopped in step 1.
In the SQL Server Migration Tool settings, the recipient email address for the "SQL Database Unavailable Alert" reappears after users have removed it to disable the alert.
Solution
This hotfix updates the SQL Server Migration Tool to ensure that users can successfully remove the recipient email address for the "SQL Database Unavailable Alert" to disable the alert.
Some OfficeScan agents cannot update the Contextual Intelligence Query Handler.
Solution
This hotfix updates the agent program to resolve the issue.
In the Japanese language version, the agent console menu language changes to English unexpectedly after a program update.
Solution
This hotfix updates the agent program to resolve the issue.
When users log in using a non-root account, connection verification log query results display very few logs even when there are more than 100 OfficeScan clients on the client tree.
Solution
This hotfix updates the query function to ensure that all the query results contain all relevant connection verification logs.
This enhancement hides the unload/uninstall password in the OfficeScan web console.
A directory traversal vulnerability may allow an attacker to log on to the OfficeScan Management Console as a root user.
Solution
This critical patch updates the OfficeScan server program to remove the vulnerability.
A directory traversal vulnerability may allow an attacker to extract files from an arbitrary zip file to the specific folder in OfficeScan server.
Solution
This critical patch updates the OfficeScan server program to remove the vulnerability.
An issue prevents OfficeScan agents running on the Microsoft™ Windows™ 10 platform from reporting their correct status to the OfficeScan server. As a result, these agents appear as "Endpoints with Non-compliant Services" on the OfficeScan web console.
Solution
This critical patch updates OfficeScan agent program to resolve this issue.
If a network attached storage (NAS) allows only a dedicated user account to access it, the Data Loss Prevention™ (DLP) module does not generate a log when files from this NAS is burned to CD/DVD using an account that does not have access rights to the NAS.
Solution
This critical patch updates the DLP module to ensure that it generates a DLP log under the scenario described above.
An error occurs while the Certificate Authentication Manager Tool re-establishes communication between the OfficeScan server and managed OfficeScan agents.
Solution
This critical patch updates the OfficeScan server program to resolve this issue.
This critical patch updates the DLP module to ensure that it can block drag-and-drop file operations in Google Chrome 76 and 77.
The customized Suspicious Object Lists (File) may not work on files that contain the digital signature of a company that is on the good company list.
Solution
This hotfix updates the OfficeScan agent program to resolve the issue.
Users cannot save Microsoft™ Excel™ files in the network shared folder from OfficeScan agents.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
Procedure
To update the registry configuration on OfficeScan agents to resolve the issue:
- Install this hotfix (see "Installation").
- Open the "ofcscan.ini" file in the "\PCCSRV\" folder on the OfficeScan installation directory.
- Under the "Global Setting" section, manually add the following key and set its value to "1":
- [Global Setting]
- AegisSkipEventTupleUpdateObjFileStat=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:
- [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\AEGIS]
- "SkipEventTupleUpdateObjFileStat"=dword:00000001
An MSI installer generated using the Client Packager Tool with the "ForceRefresh=1" parameter does not record the installation results in the "OFCNTINST.log" file.
Solution
This hotfix updates the OfficeScan agent program to ensure that installation results are logged into the "OFCNTINST.log" file.
Duplicate entries appear in the Behavior Monitoring approved programs list.
Solution
This hotfix updates the OfficeScan server program to delete duplicate entries in the Behavior Monitoring approved programs list.
Procedure
To apply this solution:
- Install this hotfix (see "Installation").
- Open OfficeScan web console and go to the "Agents" > "Agent Management" > "Settings" >" Behavior Monitoring Settings" > Click "Save".
A potential vulnerability may allow a non-administrator to access information on other OfficeScan users by changing a parameter in a specific URL.
Solution
This hotfix updates the OfficeScan server programs to prevent a user that does not have sufficient privileges from viewing other OfficeScan user information.
An issue related to the Smart Relay Service may trigger a high CPU usage issue in OfficeScan sever and it may also cause the Smart Relay Service to stop unexpectedly.
Solution
This hotfix updates the Smart Relay Service to resolve this issue.
On the OfficeScan web console, users may be able to view the user account that have just been logged out by pressing the back button of the web browser.
Solution
This hotfix updates the OfficeScan server program to prevent this issue from occurring.
On the OfficeScan web console, the "PHPSESSID" and "wf_CSRF_token" cookies are the same for every logon session.
Solution
This hotfix ensures that the widget framework generates new "PHPSESSID" and "wf_CSRF_token" cookies for each new logon session.
A blank page appears after users press the "Restore Settings" button on the OfficeScan web console.
Solution
This hotfix updates the XML files related to the Outbreak Prevention feature to solve this issue.
Security Agents should use the configured Smart Protection Service Proxy settings when querying Smart Protection sources for the Predictive Machine Learning and the Behavior Monitoring features. However, Security Agents still use the proxy settings configured in Microsoft™ Internet Explorer™ to access the network even when the Smart Protection Service Proxy is enabled.
Solution
This hotfix updates OfficeScan agent program to resolve this issue.
The scan exclusion setting does not work properly when the exclusion is empty at the root level while using a Microsoft SQL database.
Solution
This hotfix updates certain SQL stored procedures to solve this issue.
For external agents, this hotfix reduces the delay time in applying the firewall profile after an agent’s IP is changed.
Procedure
To enable the settings:
- Install this hotfix (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key and set its value to "1".
- [Global Setting]
- EventTriggerIPChange=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entries on all OfficeScan agent endpoints:
- Path:
- For x86 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
- For x64 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.
- Key: EventTriggerIPChange
- Type: REG_DWORD
- Value: 1
- Restart the OfficeScan agent computers.
In the Japanese version of OfficeScan XG Service Pack 1, the logs screen displays abnormally if users update widgets and then click a node on the Security Risk Detections Over Time widget to open the logs screen for the highlighted threat type on the list.
Solution
This hotfix resolves this issue by updating the files related to the Security Risk Detections Over Time widget.
The Connection Verification program may automatically delete OfficeScan agents that send multiple IP addresses which causes a significant change in the agent count information. This hotfix enables the program to skip the original deletion logic for multiple IP address scenarios.
Procedure
To enable the Connection Verification program to skip the original deletion logic for multiple IP address scenarios:
- Install this hotfix (see "Installation").
- Open the "ofcserver.ini" file in the "\PCCSRV\Private\" folder of the OfficeScan server installation directory using a text editor.
- Under the "INI SERVER SECTION" section, manually add the following key and set its value to "1".
- [INI_SERVER_SECTION]
- EnableSkipVerConDoubleIPCheck=1
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Connection Verification" screen.
- Click "Verify Now"
- Verify that agents are not purged.
Miracast connections may be blocked by the OfficeScan Firewall.
Solution
This patch updates the anchor rule for the pass action and controls this feature through use of a hidden key.
Procedure
To enable the settings:
- Install this patch (see "Installation").
- Open the "Ofcscan.ini" file in the "\PCCSRV\" folder of the OfficeScan server installation directory using a text editor.
- Under the "Global Setting" section, manually add the following key.
- [Global Setting]
- EnableGlobalPfwBypassRule=1
- EnableTempBypassRule=0
- Save the changes and close the file.
- Open the OfficeScan web console and go to the "Agents > Global Agent Settings" screen.
- Click "Save" to deploy the setting to agents. The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entries on all OfficeScan agent endpoints:
- Path:
- For x86 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW
- For x64 platforms: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW
- Key: EnableGlobalPfwBypassRule
- Type: REG_DWORD
- Value: 1
- Key: EnableTempBypassRule
- Type: REG_DWORD
- Value: 0
OfficeScan agents may encounter a blue screen of death (BSOD) when the Osprey kernel file (tmusa.sys) is unloaded unexpectedly.
Solution
This patch updates the Trend Micro EagleEye Driver to resolve this issue.
OfficeScan agent endpoints with Web Reputation enabled may experience a performance decrease due to a driver issue.
Solution
This patch updates the Trend Micro EagleEye Driver to resolve this issue.
This patch updates the program update checking logic on OfficeScan agents to help ensure that only authentic program updates are applied.
This patch enables the OfficeScan XG SP1 agent program to support Microsoft Windows™ 10 (version 1909) November 2019 Update.
Data Loss Prevention (DLP) sometimes misidentifies imaging devices with mobile devices.
Solution
This hotfix updates the Data Loss Prevention (DLP) module to resolve this issue.
Data Loss Prevention™ (DLP) feature may slow down the performance of certain web applications on the OfficeScan agent.
Solution
This hotfix updates the DLP module to resolve this issue.
Users may encounter a "Windows upgrade failed" error on an OfficeScan agent computer running on the Microsoft™ Windows™ 10 platform. This happens when the OfficeScan agent ever acted as an Update Agent (UA) and some existing files match the blocking software range in Microsoft Windows.
Solution
This hotfix updates the OfficeScan agent program and adds a folder checking mechanism to resolve the issue.
The exceed unmanaged agents IP ranges logs cannot be displayed when there are more than 201 sets of IP ranges.
Solution
This hotfix updates the OfficeScan server program to resolve this issue.
The OfficeScan Data Loss Prevention™ (DLP) module cannot block users from uploading certain file types on Microsoft Skype.
Solution
This hotfix resolves this issue by updating the DLP module.
The OfficeScan Firewall service may block the connection to version 12.1.51.19 of the Citrix Gateway.
Solution
This hotfix updates the OfficeScan agent program to ensure that the firewall policy exception list works normally.
OfficeScan agents cannot immediately upgrade an applied hotfix version update if the agents get the update notifications twice within a short amount of time.
Solution
This hotfix updates the OfficeScan agent program to resolve this issue.
Copying compressed ZIP files takes too much time for systems affected by the Trend Micro Data Loss Prevention (DLP).
Solution
This hotfix updates the DLP module to resolve this issue.
A potential process communication risk in the agent exists in the OfficeScan server.
Solution
This critical patch updates the OfficeScan server program to remove this vulnerability.
A potential file deletion issue with system privileges exists via a DirectoryTraversal vulnerability in OfficeScan agents.
Solution
This critical patch updates the OfficeScan server program to remove this vulnerability.
A potential issue with file uploads exists via a Directory Traversal vulnerability in OfficeScan agents.
Solution
This critical patch updates the OfficeScan server program to remove this vulnerability.
The Trend Micro Data Loss Prevention™ (DLP) service may cause a high memory usage issue when users copy files from a ZIP file.
Solution
This hotfix updates the DLP module to resolve this issue.
This critical patch enhances the security of the Server Migration Tool.
This critical patch updates the program update checking logic on OfficeScan agents to help ensure that only authentic program updates are applied.
The OfficeScan Data Loss Prevention™ (DLP) module does not work on the OneDrive website on Mozilla(R) Firefox(R) 71.0.
Solution
This hotfix updates the DLP module to resolve this issue.
When users apply the sample submission setting to multiple agents through the Trend Micro Control Manager™ policy, the setting is applied on the first agent only.
Solution
This hotfix updates the OfficeScan server program to resolve this issue.
The OfficeScan DLP module skips certain directory paths and as a result, users are able to copy files that contain sensitive information from these locations to Skype™.
Solution
This hotfix updates the DLP module to ensure that it can detect and block users from copying files that contain sensitive information to Skype.
The OfficeScan DLP module slows down file transmissions by SFTP.
Solution
This hotfix updates the DLP module to resolve this issue.
An issue prevents the OfficeScan DLP module from blocking files in USB storage devices.
Solution
This hotfix updates the DLP module to resolve this issue.
The OfficeScan DLP notification displays when users click the "Add files/Add a file" button in Skype after applying OfficeScan Hotfix 5468.
Solution
This hotfix updates the DLP module to resolve this issue.
The Trend Micro OfficeScan Data Protection Service may prevent users from transferring files to the internal server successfully.
Solution
This hotfix updates the DLP module to resolve this issue.
8. Contact Information
Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.
https://www.trendmicro.com/en_us/contact.html
NOTE: This information is subject to change without notice.
9. About Trend Micro
As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information.
Copyright 2020, Trend Micro Incorporated. All rights reserved.
Trend Micro, the t-ball logo, OfficeScan, Trend Micro Security (for Mac), Control Manager, Trend Micro Apex One, and Trend Micro Apex Central are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.
10. License Agreement
Third-party licensing agreements can be viewed:
- By selecting the "About" option in the application user interface
- By referring to the "Legal" page of the Administrator's Guide