<<<>>> Trend Micro Incorporated August 6, 2021 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) ServerProtect(TM) 5.80 for Microsoft(TM) Windows(TM) Server and Novell(R) Netware(TM) English Version Critical Patch - Build 1575 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Contents ==================================================== 1. Overview of this Critical Patch Release 1.1 Resolved Known Issues 1.2 Enhancements 1.3 Files Included in This Release 2. Documentation Set 3. System Requirements 4. Installation 4.1 Installing 4.2 Uninstalling 5. Post-installation Configuration 6. Known Issues 7. Release History 8. Contact Information 9. About Trend Micro 10. License Agreement ==================================================== 1. Overview of this Critical Patch Release ======================================================================= 1.1 Resolved Known Issues ==================================================================== This critical patch resolves the following issues: Issue 1: [JP Hotfix 1574] Sometimes, users cannot successfully add a freshly-installed Normal Server to an Information Server with a higher version. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 1: This critical patch resolves this issue. Issue 2: [JP Hotfix 1574] Sometimes, when a pattern or engine update runs during a scheduled scan or manual scan, and fails, some related files remain locked. This can cause the Normal Server to stop responding. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution 2: This critical patch resolves this issue by enabling ServerProtect to release locked resources completely after a pattern or engine update fails. 1.2 Enhancements ==================================================================== This critical patch includes the following enhancement: Enhancement: This critical patch removes some vulnerabilities from ServerProtect. 1.3 Files Included in This Release ==================================================================== A. Files for Current Issue -------------------------------------------------------------------- Module File Name Build No. ----------------------------------------------------------------- 32-bit Normal Server Eng50.dll 5.80.0.1575 StUpdate.exe 5.80.0.1575 spuninst.exe 5.80.0.1575 64-bit Normal Server Eng50.dll 5.80.0.1575 StUpdate.exe 5.80.0.1575 spuninst.exe 5.80.0.1575 Information Server EarthAgent.exe 5.80.0.1575 spuninst.exe 5.80.0.1575 Management Console Admin.exe 5.80.0.1575 spuninst.exe 5.80.0.1575 MCP CMAgent ProductLibrary.dll 5.80.0.1575 B. Files for Previous Issues -------------------------------------------------------------------- Module File Name Build No. ----------------------------------------------------------------- 32-bit Normal Server StRpcSrv.dll 5.80.0.1575 SPCommonLog.dll 5.80.0.1575 64-bit Normal Server StRpcSrv.dll 5.80.0.1575 SPCommonLog.dll 5.80.0.1575 Information Server EarthAgent.exe 5.80.0.1575 Management Console Admin.exe 5.80.0.1575 MCP CMAgent CMAgent.exe 5.80.0.1575 Patch Files Tmpatch.exe 2.2.0.1057 Setup.ini n/a Hotfix.ini n/a readme.txt n/a license.txt n/a 2. Documentation Set ======================================================================= To download or view electronic versions of the documentation set for this product, go to http://docs.trendmicro.com 3. System Requirements ======================================================================= Install this Critical Patch only on endpoints protected by ServerProtect for Microsoft Windows Server and Novell Netware 5.8 English version Patch 5. You can download this patch from the following website: http://www.trendmicro.com/download 4. Installation ======================================================================= This section explains key steps for installing this critical patch. 4.1 Installing ==================================================================== To install: 1. Close the Management Console. 2. Run "spnt_580_win_en_criticalpatch_b1575.exe" to copy the critical patch files to the correct destination. The License Agreement appears. 3. Read the License Agreement and click "OK" if you agree with the license conditions to finish the installation. NOTES: - The setup will not continue if you do not agree to the setup license conditions. - The critical patch files are automatically deployed to all scan servers managed by the Information Server. To apply this critical patch to a Management Console that is not associated with the computer hosting the Information Server: 1. Apply the critical patch to the Information Server. 2. Close the Management Console. 3. Go to the Management Console home directory and backup the following files to another location. - admin.exe - Adm_enu.dll - AgentClient.dll - ADM_ENU.chm - EventMsg2.dll - spuninst.exe - spuninstrc.DLL 4. On the Information Server, copy the following files from the Information Server home directory to the Management Console home directory to overwrite the local files. - admin.exe - Adm_enu.dll - AgentClient.dll - ADM_ENU.chm - EventMsg2.dll - spuninst.exe - spuninstrc.DLL 4.2 Uninstalling ==================================================================== To roll back to the previous build: 1. On the Normal Server, run the following shell command to stop the Normal Server service: net stop spntsvc 2. On the Information Server, run the following shell command to stop the Trend Micro Management Communication Protocol (MCP) CMAgent service: net stop ServerProtectCMAgent 3. On the Information Server, run the following shell command to stop the Information Server service: net stop earthagent 4. If the Management Console is installed on the same server with the Information Server, open the Information Server's home directory and copy the files from the ".\backup\criticalpatch1575\filegroup10" folder to the current directory. If the Management Console is not installed on the same server with the Information Server, open the Management Console's home directory, and then roll back the following files: - admin.exe - Adm_enu.dll - AgentClient.dll - ADM_ENU.chm - EventMsg2.dll - spuninst.exe - spuninstrc.DLL 5. On the Normal Server, rename the backup files in the ServerProtect home directory and use them to replace the current files. The names of the backup files have ".bak" in the extension. 6. On the Information Server, open the Information Server's home directory and copy the files from the ".\backup\criticalpatch1575\filegroup100" folder to the ".\CMAgent" folder. 7. On the Information Server, open the Information Server's home directory and copy the files from the ".\backup\criticalpatch1575\filegroup10\" folder to the current directory. 8. On the Normal Server, run the following command to start the Normal Server service: net start spntsvc 9. On the Information Server, run the following command to start the MCP CMAgent service: net start ServerProtectCMAgent 10. On the Information Server, run the following command to start the Information Server service: net start earthagent 5. Post-installation Configuration ======================================================================= No post-installation steps are required. NOTE: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing the product. 6. Known Issues ======================================================================= There are no known issues for this critical patch release. 7. Release History ======================================================================= For more information about updates to this product, go to: http://www.trendmicro.com/download 8. Contact Information ======================================================================= A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees. Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products. http://www.trendmicro.com/us/about-us/contact/index.html NOTE: This information is subject to change without notice. 9. About Trend Micro ======================================================================= Smart, simple, security that fits As a global leader in IT security, Trend Micro develops innovative security solutions that make the world safe for businesses and consumers to exchange digital information. Copyright 2021, Trend Micro Incorporated. All rights reserved. Trend Micro, ServerProtect, and the t-ball logo are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 10. License Agreement ======================================================================= View information about your license agreement with Trend Micro at: http://www.trendmicro.com/us/about-us/legal-policies/ license-agreements/ Third-party licensing agreements can be viewed: - By selecting the "About" option in the application user interface - By referring to the "Legal" page of the Administrator's Guide