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Trend Micro Incorporated                                          July 3rd, 2019
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
             Trend Micro(TM) Portable Security 2.0 - Service Pack 4
                      English - Windows - 32-bit / 64-bit
                           Critical Patch Build 8035
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


  Contents
  ==============================================================================
    1.  Critical Patch Release Information
        1.1 Resolved Known Issues
        1.2 Enhancements
    2.  Documentation Set
    3.  System Requirements
    4.  Installation/Uninstallation
        4.1 Installing
        4.2 Uninstalling
    5.  Post-installation Configuration
    6.  Known Issues
    7.  Release History
        7.1 Prior Hotfixes
    8.  Contact Information
    9.  About Trend Micro
    10. License Agreement
  ==============================================================================


  1. Critical Patch Release Information
  ==============================================================================

    1.1 Resolved Known Issues
    ============================================================================
    This Critical Patch resolves the following issue(s):

    Issue:    The Scanning Tool is unable to properly identify file and folder              
              names on Windows 10 endpoints when the case-sensitivity is              
              enabled.              
              ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Solution: This critical patch resolves the case-sensitivity issue so that              
              users can properly scan files and  folders on Windows 10              
              endpoints.              


    1.2 Enhancements
    ============================================================================
    There are no enhancements for this Critical Patch release.


  2. Documentation Set
  ==============================================================================

      To download or view electronic versions of the documentation set for this      
      product, go to http://docs.trendmicro.com      

    - Online Help: The Online Help contains an overview of features and key      
      concepts, and information on configuring and maintaining the product.      

      To access the Online Help, go to http://docs.trendmicro.com

    - Installation Guide (IG): The Installation Guide contains information on      
      requirements and procedures for installing and deploying the product.      

    - Administrator's Guide (AG): The Administrator's Guide contains an overview      
      of features and key concepts, and information on configuring and      
      maintaining the product.      

    - Getting Started Guide (GSG): The Getting Started Guide contains product      
      overview, installation planning, installation and configuration      
      instructions, and basic information intended to get the product 'up and      
      running'.      

    - Support Portal: The Support Portal contains information on troubleshooting      
      and resolving known issues.      

    - To access the Support Portal, go to http://esupport.trendmicro.com



  3. System Requirements
  ==============================================================================

      1. Trend Micro Portable Security 2.0 Service Pack 4
         Build 8029 - English - Windows - x32-x64
      2. Trend Micro Portable Security 2.0 Service Pack 4
         Hotfix Build 8031 - English - Windows - x32-x64


  4. Installation/Uninstallation
  ==============================================================================
    This section explains key steps for installing the Critical Patch.

    4.1 Installing
    ============================================================================

    To install this critical patch on a Scanning Tool:    
    1. Log on to the computer using an account with administrator privileges and    
       connect the Scanning Tool.    
    2. Copy and extract the "tmps_20_win_st_hfb_8035.zip" file to a local folder    
       on the computer where you have connected the Scanning Tool.    
    3. If the Scanning Tool Program is running at this time, close it, otherwise    
       proceed to the next step.    
    4. If the computer does not have the Management Program, copy the    
       "SupportTool" folder including sub folders and files for the Scanning Tool    
       to a local folder on the computer.    
    5. Double-click the "Trend Micro Portable Security 2 Diagnostic Toolkit"    
       item from the Microsoft(TM) Windows(TM) "Start" menu, or double-click the    
       "TMPSSuprt.exe" file in the "SupportTool"folder you copied.    
       * For 32-bit operating systems, SupportTool\Win32\TMPSSuprt.exe    
       * For 64-bit operating systems, SupportTool\x64\TMPSSuprt.exe    
    6. Go to the "[B] More Tools > 2. Use the Updates" page.    
    7. Choose the "Apply Hot fix" option and click "Next".    
    8. Click "Browse" and choose the "tmps_20_win_st_hfb_8035.bin"file.    
    9. Click "Apply".    
       To install this critical patch on the Management Program:    
    1. Log on to the computer using an account with administrator privileges.    
    2. Copy the "tmps_20_sp4_win_en_criticalpatch1_b8035_mp.exe" file to a local    
       folder on the computer where you have installed the Management Program.    
    3. If the Management Program is running at this time, close it,otherwise    
       proceed to the next step.    
    4. Safely remove all connected Scanning Tools.    
    5. Double-click the "tmps_20_sp4_win_en_criticalpatch1_b8035_mp.exe"  file.    
    6. Follow the on-screen instructions to complete the installation. The Trend    
       Micro Portable Security 2 service restarts.    

    4.2 Uninstalling
    ============================================================================

    To manually roll back to the previous Trend Micro Portable Security 2 build    
    on the Scanning Tool:    
    1. Log on to the computer using an account with administrator privileges and    
       connect the Scanning Tool.    
    2. If the Scanning Tool Program is running at this time, close it, otherwise    
       proceed to the next step.    
    3. If the Management Program is not installed on the computer, copy the    
       "SupportTool" folder including sub-folders and files from the Scanning Tool    
       to a local folder on the computer.    
    4. Double-click the "Trend Micro Portable Security 2 Diagnostic Toolkit"    
       item on the Windows "Start" menu, or double-click the "TMPSSuprt.exe" file    
       in the "SupportTool" folder you copied.    
       * For 32-bit operating systems, SupportTool\Win32\TMPSSuprt.exe    
       * For 64-bit operating systems, SupportTool\x64\TMPSSuprt.exe    
    5. Go to the "[B] More Tools > 1. Reset Device" page.    
    6. Choose the "Default Program Settings" option and click "Next".    
    7. Follow the on-screen instructions to reset the Scanning Tool.    
       To uninstall this critical patch on the Management Program:    
       1.No special uninstallation instructions are provided.    

  5. Post-installation Configuration
  ==============================================================================

    


  6. Known Issues
  ==============================================================================

    There are no known issues for this Critical Patch release.


  7. Release History
  ==============================================================================
    For more information about updates to this product, go to:    
    http://www.trendmicro.com/download    

    7.1 Prior Hotfixes
    ============================================================================
    There are no prior hotfixes.



  8. Contact Information
  ==============================================================================

    A license to Trend Micro software usually includes the right to product    
    updates, pattern file updates, and basic technical support for one (1) year    
    from the date of purchase only. After the first year, you must renew    
    Maintenance on an annual basis at Trend Micro's then-current Maintenance    
    fees.    

    Contact Trend Micro via fax, phone, and email, or visit our website to    
    download evaluation copies of Trend Micro products.    

    http://www.trendmicro.com/us/about-us/contact/index.html

    NOTE: This information is subject to change without notice.


  9. About Trend Micro
  ==============================================================================

    Smart, simple, security that fits

    As a global leader in IT security, Trend Micro develops innovative security    
    solutions that make the world safe for businesses and consumers to exchange    
    digital information.    

    Copyright 2019, Trend Micro Incorporated. All rights reserved.

    Trend Micro, Portable Security, and the t-ball logo are trademarks of Trend    
    Micro Incorporated and are registered in some jurisdictions. All other marks    
    are the trademarks or registered trademarks of their respective companies.    


  10. License Agreement
  ==============================================================================
    View information about your license agreement with Trend Micro at:

    http://www.trendmicro.com/us/about-us/legal-policies/license-agreements/

    Third-party licensing agreements can be viewed:
    - By selecting the "About" option in the application user interface
    - By referring to the "Legal" page of the Administrator's Guide