Manually Upgrade the Agent on a Computer

The occasion may arise where you are not able to upgrade the Agent software on a computer from the Manager interface because of connectivity restrictions between the Manager computer and the Agent computer. In such cases, upgrading the Agent software on a Computer has to be performed manually.

The new Agent software has to be downloaded manually from the Trend Micro Download Center or it can be done through the Vulnerability ProtectionDeep Security Manager and then exported.

Agent Self-Protection must be disabled on computers that you want to upgrade. To configure Agent Self-Protection, go to Policy/Computer Editor > Settings > Computer > Agent Self-Protection.

To download and export the new Agent software:

  1. In the Vulnerability ProtectionDeep Security Manager, go to Administration > Updates > Software Updates.
  2. Make sure the most recent Vulnerability ProtectionDeep Security Agents have been downloaded to the Vulnerability ProtectionDeep Security Manager from Trend Micro Download Center.
  3. On the Software Updates tab, click View Imported Software... The Software window appears.
  4. Select the required Agent software and click Export in the menu bar.
  5. Specify the location to which you want to export the Agent software.

Windows

To manually upgrade the Agent on a Windows computer, copy the Agent installer to the computer and run it. It will detect the previous Agent and perform the upgrade.

Linux

To manually upgrade the Agent on a Linux computer:

  1. Copy the Agent installer to the computer
  2. Run the following command:
    rpm -U <new agent installer rpm>

(The "-U" argument instructs the installer to perform an upgrade.)

Solaris

To manually upgrade the Agent on a Solaris computer:

  1. Copy the Agent installer to the computer
  2. Unzip the package using gunzip
  3. Run the following command:
    pkgadd -v -a /opt/ds_agent/ds_agent.admin -d <new agent package>