End-users may release quarantined mails by doing one of the following:
Requesting assistance from the administrator
The administrator can then release the quarantined mails from the IMSA Web Management Console.
Choose Mail Areas & Queues > Query from the menu. The Quarantine tab displays by default. If it does not display, click Quarantine.
Under Criteria, configure the following:
Search—Select the quarantine area, the reason the email was quarantined, and the scanner that scanned the email.
Dates—Select a time range.
Type values for the following:
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When querying an email containing multiple recipients or attachments, type *string* (where string is the name of one of the recipients or attachments). |
Click Display Log. The results appear at the bottom of the screen showing the timestamp, sender recipient, subject and reason for quarantining the message.
To change the display, do any of the following:
To sort the table, click any of the column headings (except reason).
If too many items appear on the list, click the arrow buttons on top of the list to move to the next page or select the desired page to view from the drop-down list.
To change the number of items that appears in the list at one time, select a new display value from the drop-down list on the bottom of the table.
To view details about any quarantined message, click the timestamp for the item. The Quarantine Query screen appears showing the email message and all of its details.
To resend any message, click the check box next to it in the query result table, and then click Release. Trend Micro does not recommend resending email messages that violated antivirus filters. Doing so could put your network at risk.
Accessing the EUQ Web Console
Log on to the EUQ Web console from the computer where the program was installed, or remotely across the network. To access the EUQ Web console remotely, go to:
Primary EUQ Service—https://<target server IP address>:8447
Secondary EUQ Service—https://<target server IP address>:8446
Upon successful logon to the EUQ Web console, click the subject line of any spam message on the Spam Quarantine screen to access the Quarantine Message screen.
Click Not Spam to release the message.