Releasing Quarantined Mails

End-users may release quarantined mails by doing one of the following:

 

Requesting assistance from the administrator

The administrator can then release the quarantined mails from the IMSA Web Management Console.

  1. Choose Mail Areas & Queues > Query from the menu. The Quarantine tab displays by default. If it does not display, click Quarantine.

  2. Under Criteria, configure the following:

  3. Type values for the following:
     

  • Sender

  • Subject

  • Recipient

  • Attachment

  • Rule

  • Message ID

 

When querying an email containing multiple recipients or attachments, type *string* (where string is the name of one of the recipients or attachments).

 

  1. Click Display Log. The results appear at the bottom of the screen showing the timestamp, sender recipient, subject and reason for quarantining the message.

  2. To change the display, do any of the following:

  3. To view details about any quarantined message, click the timestamp for the item. The Quarantine Query screen appears showing the email message and all of its details.

  4. To resend any message, click the check box next to it in the query result table, and then click Release. Trend Micro does not recommend resending email messages that violated antivirus filters. Doing so could put your network at risk.

 

 

Accessing the EUQ Web Console

  1. Log on to the EUQ Web console from the computer where the program was installed, or remotely across the network. To access the EUQ Web console remotely, go to:

  1. Upon successful logon to the EUQ Web console, click the subject line of any spam message on the Spam Quarantine screen to access the Quarantine Message screen.

  2. Click Not Spam to release the message.