Querying Deferred Messages

InterScan™ Messaging Security Appliance (IMSA) provides a deferred queue for messages that arrive when IMSA is unable to pass a message to the next destination on your network.

To query deferred messages:

  1. Choose Mail Areas & Queues > Query from the menu. The Quarantine tab displays by default.

  2. Click the Deferred tab.

  3. Under Criteria, configure the following:

  1. Type values for the following:

  1. Click Display Log. The results appear at the bottom of the screen showing the timestamp, sender, recipient, size, the reason for deferring the message, and the host (or device).

  2. To change the display, do any of the following:

  3. To view details about any deferred message, click the Timestamp for the item. The email message and all of its details appears.

  4. To resend any message, click the check box next to it in the query result table, and then click Release.

  5. To delete any message, click the check box next to it in the query result table, and then click Delete.

 

If you reconfigure a device as a child device and it has deferred messages in its deferred queue, then you register it to a parent device, you will not be able to view any of the original deferred messages on the child device from the parent device Web console. Handle all deferred messages before changing device roles.

 

 

See also: