Viewing Message Tracking Logs

Message tracking logs record message details such as the sender, recipient(s), message size, and the final action that InterScan™ Messaging Security Appliance (IMSA) has taken. In the case of quarantined messages, the query result will also indicate the name and type of the policy rule that was triggered.

To view message tracking logs:

  1. Choose Logs > Query from the menu.

  2. Next to Type, select Message Tracking. The query screen for message event logs appears.

  1. Next to Dates, select a date and time range.

  2. Type any of the following additional information:

  3. Click Display Log. A timestamp, sender, recipient, subject, and last known action appear for each event.

  4. Click the timestamp link to see the following information: (click here to expand)

    • Timestamp

    • Sender

    • Recipient

    • Subject

    • Message size in MB

    • Message ID

    • Internal ID

    • Scanner that detected the message

    • Final action that IMSA took on the message

    • Action details

  5. Perform any of the additional actions:

 

See also: