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Trend Micro Incorporated                                    June 27, 2019
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
             Trend Micro Portable Security 2 Service Pack 4
            The Scanning Tool Critical Patch - Build 8035
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

     Contents
     ==========================================================

     1.  Overview of This Critical Patch Release

         1.1 Issue

         1.2 Files Included in This Release

     2.  Documentation Set

     3.  System Requirements

     4.  Installation

         4.1 Installing

         4.2 Uninstalling

     5.  Post-installation Configuration

     6.  Known Issues

     7.  Release History

     8.  Contact Information

     9.  About Trend Micro

     10. License Agreement

     ==========================================================


1. Overview of This Critical Patch Release
========================================================================

   1.1 Issue
   =====================================================================
   This critical patch resolves the following issue:

   Issue 1:       The Scanning Tool is unable to properly identify file
				  and folder names on Windows 10 endpoints when the 
				  case-sensitivity is enabled.

                  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
   Solution 1:    This critical patch resolves the case-sensitivity
				  issue so that users can properly scan files and 
				  folders on Windows 10 endpoints.


   1.2 Files Included in This Release
   =====================================================================

   A. Files for Current Issue
   ---------------------------------------------------------------------

      ------------------------------------------------------------------
      Filename                               Build No.
                                            (Major.Minor.Build No.)
      ------------------------------------------------------------------
      hc_core.dll                            1.61.1146
	  tmcomm.cat                             n/a
	  tmcomm.inf                             n/a
	  tmcomm.sys                             6.70.0.1098
	  perfiCrcPerfMonMgr.dll                 2.81.0.1116
	  perfiCrcPerfMonMgr.ini                 n/a
	  TmEngDrv.dll                           2.972.0.1189
      Scantool.exe                           2.0.8035
      SupportTool.dll                        2.0.8035
      TMPSCore.exe                           2.0.8035


   B. Files for Previous Issues
   ---------------------------------------------------------------------

      ------------------------------------------------------------------
      Filename                               Build No.
                                            (Major.Minor.Build No.)
      ------------------------------------------------------------------
      TMPSSprt.exe                           2.0.8035
      tmdbg32.dll                            2.0.8035
      tmdbg64.dll                            2.0.8035
      sqlite3.dll                            n/a
      SupportTool.dll                        2.0.8035


2. Documentation Set
========================================================================
   To download or view electronic versions of the documentation set for 
   this product, go to http://docs.trendmicro.com

   In addition to this Readme file, the documentation set for this 
   product includes the following:

   - Online Help: The Online Help contains an overview of features
     and key concepts, and information on configuring and
     maintaining <product name>.

     To access the Online Help, go to http://docs.trendmicro.com

   - Support Portal: The Support Portal contains information on
     troubleshooting and resolving known issues.

     To access the Support Portal, go to http://esupport.trendmicro.com


3. System Requirements
========================================================================
   This critical patch requires installing Trend Micro Portable 
   Security 2 Service Pack 4 before installing this critical patch.


4. Installation
========================================================================
   This section explains key steps for installing this critical patch.

   4.1 Installing on the Scanning Tool
   =====================================================================
   To install this critical patch on a Scanning Tool:

   1. Log on to the computer using an account with administrator
      privileges and connect the Scanning Tool.

   2. Copy and extract
      the "tmps_20_sp4_win_en_criticalpatch1_b8035_st.zip" file to a 
      local folder on the computer where you have connected the Scanning
      Tool.

   3. If the Scanning Tool Program is running at this time, close it,
      otherwise proceed to the next step.

   4. If the computer does not have the Management Program, copy the
      "SupportTool" folder including sub folders and files for the 
      Scanning Tool to a local folder on the computer.

   5. Double-click the "Trend Micro Portable Security 2 Diagnostic
      Toolkit" item from the Microsoft(TM) Windows(TM) "Start" menu,
      or double-click the "TMPSSuprt.exe" file in the "SupportTool"
      folder you copied.

      - For 32-bit operating systems,
        SupportTool\Win32\TMPSSuprt.exe

      - For 64-bit operating systems,
        SupportTool\x64\TMPSSuprt.exe

   6. Go to the "[B] More Tools > 2. Use the Updates" page.

   7. Choose the "Apply Hot fix" option and click "Next".

   8. Click "Browse" and choose
      the "tmps_20_sp4_win_en_criticalpatch1_b8035_st.bin" file.

   9. Click "Apply".


   4.2 Uninstalling
   ====================================================================
   To manually roll back to the previous Trend Micro Portable
   Security 2 build on the Scanning Tool:

   1. Log on to the computer using an account with administrator
      privileges and connect the Scanning Tool.

   2. If the Scanning Tool Program is running at this time, close it,
      otherwise proceed to the next step.

   3. If the Management Program is not installed on the computer, copy 
      the "SupportTool" folder including sub-folders and files from the
      Scanning Tool to a local folder on the computer.

   4. Double-click the "Trend Micro Portable Security 2 Diagnostic
      Toolkit" item on the Windows "Start" menu, or double-click the
      "TMPSSuprt.exe" file in the "SupportTool" folder you copied.

      - For 32-bit operating systems,
        SupportTool\Win32\TMPSSuprt.exe

      - For 64-bit operating systems,
        SupportTool\x64\TMPSSuprt.exe

   5. Go to the "[B] More Tools > 1. Reset Device" page.

   6. Choose the "Default Program Settings" option and click "Next".

   7. Follow the on-screen instructions to reset the Scanning Tool.


5. Post-Installation Configuration
========================================================================
   No post-installation steps are required.

   NOTE: Trend Micro recommends that you update your scan engine and
   virus pattern files immediately after installing the product.


6. Known Issues
========================================================================
   Known issues in this release:


7. Release History
========================================================================
   For more information about updates to this product, go to:
   http://www.trendmicro.com/download


8. Contact Information
========================================================================
   A license to Trend Micro software usually includes the right to
   product updates, pattern file updates, and basic technical support
   for one (1) year from the date of purchase only. After the first
   year, you must renew Maintenance on an annual basis at Trend Micro's
   then-current Maintenance fees.

   Contact Trend Micro via fax, phone, and email, or visit our website
   to download evaluation copies of Trend Micro products.

   http://www.trendmicro.com/us/about-us/contact/index.html

   NOTE: This information is subject to change without notice.


9. About Trend Micro
========================================================================
   Smart, simple, security that fits

   As a global leader in IT security, Trend Micro develops innovative
   security solutions that make the world safe for businesses and
   consumers to exchange digital information.

   Copyright 2019, Trend Micro Incorporated. All rights reserved.

   Trend Micro, Portable Security, and the t-ball logo are trademarks 
   of Trend Micro Incorporated and are registered in some jurisdictions.
   All other marks are the trademarks or registered trademarks of their
   respective companies.


10. License Agreement
========================================================================
    View information about your license agreement with Trend Micro at:
    www.trendmicro.com/us/about-us/legal-policies/license-agreements

    Third-party licensing agreements can be viewed:
    - By selecting the "About" option in the application user interface
    - By referring to the "Legal" page of the Administrator's Guide
